Wednesday, June 18, 2025

How to Stay Visible in the AI Search Era

How to Stay Visible in the AI Search Era written by John Jantsch read more at Duct Tape Marketing

Listen to the full episode:

Episode Summary

In this episode of the Duct Tape Marketing Podcast, I interviewed myself—John Jantsch—on a topic that’s reshaping the foundation of online marketing: search visibility in an era dominated by AI search, zero click searches, and evolving Google search behaviors.

Search engine optimization (SEO) is no longer about simply ranking for keywords. As I explain in this solo episode, we’re witnessing a major shift from traditional SEO to what I now call search visibility—your brand’s presence across the entire digital ecosystem, from featured snippets and branded SERPs, to Google Business profiles and authoritative content that aligns with E-E-A-T principles. In a world where AI overviews often replace the need to click through to your website, your strategy must evolve beyond keywords and clicks.

Key Takeaways

  • SEO is now about search visibility, not just rankings—brands must appear in multiple places where answers are delivered.

  • AI search and zero click searches mean that most Google users get what they need without clicking; visibility across multiple platforms is critical.

  • Google is now an answer engine, not just a search engine—your content should be structured to serve direct answers.

  • The rise of E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness) is a signal that content trust signals matter more than ever.

  • Create structured content like FAQ sections, TLDR summaries, and hub pages to increase your chances of being featured in AI answers and featured snippets.

  • Local SEO still matters—optimize your Google Business profile regularly as a publishing platform for increased exposure.

  • Refreshing old content boosts content freshness signals that can improve your visibility in the knowledge graph and elsewhere.

  • Focus on content strategy that prioritizes quality, experience-driven stories, and unique insights—not generic blog posts generated by AI.

  • Don’t chase head terms. Focus instead on long-tail queries and content formats that meet user intent more directly.

Chapters:

  • 00:09 Opening
  • 00:58 Evolution of Search Engine Optimization
  • 03:01 The Current State of Search
  • 03:41 Focus on Search Visibility Instead of Rank
  • 06:13 How to Demonstrate EEAT
  • 09:04 Audit Your Content Gaps
  • 10:07 Help Pages
  • 11:46 FAQ Pages and Trust Elements
  • 13:03 Refreshing Your Content
  • 13:41 Utilize Your Google Business Page
  • 14:35 Find Out How AI Is Sourcing Information
  • 15:42 Common Mistakes

John Jantsch (00:01.506)

Hello and welcome to another episode of the duct tape marketing podcast. This is John Jantsch and I'm doing a solo show. I'm going to talk about search engine optimization or as I've started to call it search visibility because the game has changed. Now, the first question you might be asking yourself is why is John wearing a cowboy hat? Those of you that are on the video version, I'm wearing a Stetson open road. this is the straw version in the cognac.

color is my favorite summer hat. just decided it's Friday when I'm recording this. just decided to put it on and wear it for the show. My grandfather and father had this style hat and a number of US presidents over the years chose this as their primary hat as well. So Stetson Open Road, there you have the story. All right. As I said, I'm going to talk about search engine optimization, what we've always long called, not always.

Believe it or not, a 20 year history with something called search engine optimization, which is really moving completely. There's been lots of changes over the years, different algorithms, different things, different search engines come along. But this is a fundamental shift in how that tactic or approach really is going to be applied going forward. And what what it actually is even going to mean to business and website owners going forward as well.

So I thought I would start with, before I jump into like eat and generative AI and AI overviews and things, just do like a 30 second kind of timeline on search. Well, I started actually playing around with search in 1998. And really, again, was my first website and it was, do we rank?

and get on page one, you know, what are the things we need to do? I won't go into all what all those things were, but most of them are not relevant today. At least, you know, that was in the early days of search engines. They were little infants and they were, you know, the game was to trick them into putting your stuff on page one. That lasted till about 2010. And then, you know, the search engines just got more and more complex and more and more, you know,

John Jantsch (02:21.142)

ability to understand what a page really was about rather than what we wanted them to think it was about. And so now you start having mobile be part of the deal. You've got the local search packs. You've got answer boxes starting to show up about, you know, from 2010 to 2016, roll up to about 2017. And now all of sudden voice search is a factor featured snippets become a factor.

near me becomes a factor also searched for. So a lot of things just keep getting injected. And of course, all the while the ad units and how they display all over the page, you know, are changing as well. Kind of really shifting what even ranking, you know, on page one even meant anymore. So I guess fast forward to today, 2024 or so it happened, you know, AI overviews.

Um, SGE from Google, 60 % of, of, of us Google searches ending with no click at all, according to search engine land, uh, the, uh, the infamous zero click searches, uh, instead of, you know, a list of 10 links on a page. Um, you know, we're now to the point where maybe you get featured as a source in an AI answer and hope that that generates a click, but,

six to seven times out of 10 today. That search is just gonna end in somebody getting the answer or getting the information that they wanted.

What I'm talking about now is this idea of a complete mindset shift away from search and optimization, away from trying to rank for keywords and more about this idea of search visibility. It's kind of your brand's share of the answers, the mentions, the knowledge panel, real estate, local pack slots.

John Jantsch (04:19.086)

really clicks for everywhere that, um, that, that a prospect looks, I think that's what we have to do today. So, you know, chasing one phrase or two phrases or something. mean, it's really going to have very, very little value. Um, unless it's just a very high intent phrase that, uh, if somebody searches that they're not looking for an answer, they're looking to purchase. Um, those are really going to be the, um, you know, the, the, the highly sought after, guess, um, types of searches.

So I think instead of, of thinking now in terms of like position ranking or impressions, it's really going to be this, this whole collection. And this is going to be hard for people to measure, but this whole collection of like branded SERP coverage, is really going to be the, you know, the, example. I use a case, a local dentist publishes like does whitening hurt. they have an FAQ short vid, TikTok video, Google business posts, a patient story.

you know, now that now they have the chance to actually own the FAQ snippet for that, maybe the local, local rank, map pack for that, maybe a YouTube carousel. mean, so that's how I think we have to start thinking about these is, know, there's no more. There's no more, you know, I want to show up on for this, you know, key search is it's how do I put myself into this idea of answers? And in fact, you know, a lot of people are actually calling,

you know, not even calling them search engines anymore. They're really answer engines. And the consumer behavior, you know, has changed so dramatically. Search behavior has changed so dramatically. You know, we were all very conditioned to type in six, eight words for what we were looking for and then hoping or maybe refining that search if we didn't find what we were hoping for. But now we can actually, instead of typing in, you know, plumbing contractor in my town, you know, now it's

plumbing contractor with 24 hour service, more than 4.7 star reviews within two miles from me, whatever. mean, you can type that long search in now and you're going to get that very specific, in most cases, you're gonna get that very specific result returned to you that you were able to kind of custom tailor to what you wanted rather than saying, okay, Google, give me what you think I want.

John Jantsch (06:49.39)

One of the things that, and I have to set this up a little bit, that we have to start thinking about when it comes to our content, you know, writing the 101, the how to blog content. And many people are finding that they're losing all the search traffic that used to come for that because why would they send them to your page? They can answer that very easily because it was just basic information to begin with.

you're wasting your time. If you continue down that path of just creating the 700 words on blah, blah, blah. very generic. And the bad thing is of course AI makes that really easy to do. You can, you can spin out 10 of those a day now, without really much sweat, it's, it's practically useless unless you are in just such a niche category that nobody else is trying to create content around it. It's practically worthless. So Google has this new

No, fairly new couple of years, acronym called EAT. And there's two E's in there. So E-E-A-T. And forgive me if you know all about this, but I'll explain it in very basic terms for those who may not understand it. But the idea behind it is that they want to see not just expertise. That's one of the E's, but they want to see experience. Have you actually done what you're talking about?

They want to see authoritativeness. That's the, the other a, or I mean, that's the a. So they measure that by, know, are you getting links mentioned, you know, are you in local press? I mean, are you appearing in industry lists? So they're measuring like, are you an authority on this thing that you're talking about? So experience, expertise, authority, and then the last one is trustworthiness. are there signals, of trust, warranties, refund policies, secure checkout badges.

real contact info. mean, all those kinds of things go into the mix as well. So what we have to do, I think, is it's no longer enough to write this article about how to do something. You have to actually have a case study in there. You have to have examples of maybe you doing it in actual real time or behind the scenes.

John Jantsch (09:02.603)

So that it's very clear that that you're not just talking about this. This is something that you do. This is something you're an expert on. This is something somebody can trust for you to do for their business.

John Jantsch (09:16.844)

So in March, 2024, I'm reading a stat here. Knowledge graph update extended each signals by 38 % to really surface credible people and brands again, according to search engine land. that certainly signals that this is not going away. I mean, that this is going to be a significant piece as well. So how do you compete in an eat world, in an AI world?

In a world where really the need for producing content is still there. mean consumers still need the information So now it's a matter of you know, how do we how do we stay visible so that we can get them the opportunity even to get them that information? first thing is There's five step plan here, right? Okay. Number one audit your content gaps. So

Export all of your site URLs. List the top 25 customer questions and use Google Search Console. Again, what we're trying to do is find how can we become an answer engine? So take a lot of your content. And again, this is a place where some of the AI tools are really good at this. You've written good, useful content. How could it be better? How could it answer more questions? How could you add FAQs?

to the end of all of your service pages. How could you add a table of contents to your long form content? How could you add a description box? Some people call it too long, didn't read TLDR, you've probably seen that. How can you add that at the top of your content so that these...

They're not really search engine spiders, but so that the AI tools that are going out there and trying to surface good sources for content can have a very quick view of what it's about. It gets very user friendly. It's very structured in a way that shows kind of the hierarchical structure.

John Jantsch (11:24.718)

I have for years been talking about this thing called hub pages. Um, and the idea behind that is that if you write about, I use an example, if you're a kitchen remodeler and you've got a whole bunch of blog posts about various aspects of remodeling a kitchen. Um, what if you turn that instead of just having them randomly placed on a blog, uh, out there in the ether, what if you turn that into a kitchen, uh, the ultimate guide to remodeling a kitchen and you took all of your content that you've written over the years.

And you placed it on that page. don't mean physically all of it on that page, but at least structure it in such a way that somebody can jump around to how to pick countertops, how to pick cabinets, how to pick finishes, um, how to pick lighting. And then those all, uh, you know, kind of becomes a playlist for anybody who's thinking about, uh, designing, um, or remodeling a kitchen. So we've been talking about that for, I would say at least eight or 10 years.

and the good news is it was a very effective SEO tactic. mean, it, as soon as we would build those for people, it would immediately change, how, how Google viewed their website, but it's also very user friendly. Somebody comes to that hub page and they want, they are interested in information. It's like, here's the whole guide, you know, on what I'm trying to do rather than I just found one, you know, I went out and randomly searched and found one, one blog post on something. So the, the, you know, the,

Again, doubly good news is that those pages really are highly rewarded in an AI world as well. So think about your top three or four services, your top three or four products, your top three or four things that your company does. And think about ways that you could create a very useful guide or a hub page around those and collect it. It's really, in some ways, it's the same content. You've just structured it dramatically different. Boy.

FAQs, and again, in an answer engine world, having answers to the questions that people ask is a clearly makes a lot of sense. It's also been a very useful piece of content anyway, but now really being rewarded in this answer engine world. So every single one of your service pages, every single one of your product pages, even your About Us page now, I think should actually, whether it's structured as a Q &A, or just has an FAQ section,

John Jantsch (13:42.826)

at the bottom of it and you know, pay some attention to the questions you're being asked. Again, the AI tools are pretty good at that surfacing, you know, common questions around things, but you might think in terms of even some of the questions that you're not being asked necessarily, but you should be people should be paying attention to so you can use that as an opportunity to educate around like why you and what you know, what you do that's different than competitors, for example, that they might not actually be asking about.

You know, monthly case studies, you know, measurable results, quotes from customers, those kind of trust elements, even, you know, badges that, that symbolize that you're in professional organizations and things that you've achieved certain certifications. mean, those, you know, the more we can double down on, on just proving that we do what we say, really quite frankly, the better. and then the last piece of the puzzle is.

John Jantsch (14:43.128)

How can you keep this fresh? So, what I'm telling people, and I need to do this myself as well, is we've got reams and reams of content that we wrote years ago. it needs to be freshened up. In fact, about every quarter, you ought to make a goal of saying, Hey, I've got these five blog posts that, know, are decent blog posts. How could I freshen them up, add more links, add more experience, add more proof.

in these, maybe I can structure them, you know, with a table of contents in that TLDR, maybe I could add FAQs to them. You will be highly rewarded for for refreshing that content. And I would last thing I would say is. Start thinking, and this is particularly true for local businesses, not as much for somebody who's really more of a national scale, but that Google business page, think of it as another

publishing platform. Now you don't own that platform, of course, but you have a lot of leeway and how optimized it is all the photos, the videos that you can add there, all the service descriptions you can add there. And you can post there. I would be taking again, in some cases daily if you've got a lot of content, but certainly weekly, create a Google or post in your Google Business page that can come from

can be just a shortened version of something that you've written, and published, you know, years ago, but you're giving it a new place, a new home. And again, it's just going to add all up to the soup of, know, how you get noted or, or quoted as a valuable source. The other thing I would tell you to do is to do a bunch of searches, in some of the AI tools that there were searches you'd love to show up in, you'd love to win. Now, hopefully you show up in front of those. So.

I use my kitchen contractor, remodeling contractor. So best kitchen remodeling contractor in X city would be a link that or something that they'd want to really show up for. Right. And take note of who shows up. That's important. But also one of the things the AI tools do is they tell you the sources that they went to, to, to make that determination. And in some cases, these are directories in some cases, you know,

John Jantsch (17:03.63)

common in the remodeling industry is one called house, that, they actually got a lot of that information from. So if you're not participating in any of those sources or you don't even have a listing in a directory as obscure as it may sound, there's your checklist of some things that you probably need to add to, what you do to get in those directories or to start participating in, you know, a Quora or a Reddit or a house, dependent upon,

you know, the industry that you're in. So, all right, a couple of common mistakes. Stop obsessing over a handful of head keywords. It just doesn't matter anymore. Don't write for algorithms. I think this has always been true. Think in terms of the human question behind any query that somebody is asking. We use a tool called Answer the Public. I highly recommend that you go there and...

If you're, if you're at a loss for what questions people are asking in your industry, that can be a great resource for that. Frankly, the AI tools are pretty good at it. They can surface what questions people are asking in, certain industries. You can't set and forget your website. You know, if I go and I look and there's your last blog post was 2022. We probably got some work to do. This is something that.

You just need to make it a weekly, monthly, quarterly plan that you're going to do X, Y, and Z and just commit to doing it. don't obsess over all the tools. mean, don't go down the rabbit hole. mean, Structured schema is important. there are plugins that, that can actually do that. So that when you write FAQs, the, underlying code, tells Google or tells the.

Whoever's visiting your website, this is an FAQ section. So, you know, spend some time on that part. Don't over obsess about, you know, over engineering tools on this. So here's what I would say. If you've got some ideas today, pick one. If you don't have any FAQs, that's where I would start. If you don't have any case studies, I would certainly think in terms of that.

John Jantsch (19:23.666)

if you haven't visited your Google business profile, I would highly recommend that you think in terms of your strategy there. pick, pick one of the things that, that, I mentioned here today and just start working away at it. mean, don't, don't listen to all the gloom and doom and look at your Google analytics and say, my traffic search your traffic's down because

there's a good chance that a lot of that search traffic wasn't that meaningful. Anyway, it was somebody looking for that how to article. They were not actually looking for your product or service. So search visibility being seen where people go to get their information, being seen as an answer engine, as opposed to an information engine is how we have to change the mindset. So if you got value, hopefully you will subscribe either to the YouTube channel or to the podcast itself.

Love those reviews on Apple or Spotify or wherever you listen, share the interview, share this episode with, one business owner who needs a little marketing clarity, who would like a little, simple, effective and affordable, good old duct tape marketing practical advice. All right. That's it for today. Thanks for tuning in. Hopefully I'll run into you one of these days soon out there on the road.



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Thursday, June 12, 2025

The Future of Local SEO in the Age of AI with David Hunter

The Future of Local SEO in the Age of AI with David Hunter written by John Jantsch read more at Duct Tape Marketing

Listen to the full episode:

Episode Summary

In this episode of the Duct Tape Marketing Podcast, John Jantsch interviews David Hunter, CEO of
Local Falcon and
Epic Web Studios, to explore the rapidly evolving landscape of local SEO.
With over 15 years in digital marketing, David brings a grounded and tactical perspective on how businesses can thrive amidst the rise of
AI-generated search overviews, shifting consumer behavior, and proximity-based visibility.

They dive into topics like AI Overviews, how tools like ChatGPT and Google’s generative AI are reshaping local search, and what multi-location
brands and small businesses alike need to prioritize to stay competitive. If you’re wondering how to future-proof your local SEO strategy, this one’s for you.

Key Takeaways

  • 00:34 – AI Overviews Are Reshaping Search: Google is becoming the answer, not just the index. This change is reducing click-throughs but offers new opportunities for visibility.
  • 03:00 – The Shift to Conversational Search Behavior: Consumers—of all ages—are adapting to natural language searches. “Best plumber near me who can come today” is the new normal.
  • 05:27 – Proximity Still Matters—but Less Than You Think: Local Falcon’s study of 60,000+ queries shows authority and relevance are overtaking proximity in AI-based local search results.
  • 08:26 – Understanding AI’s “Best” Results: Tools like ChatGPT may pull from obscure or outdated sources. Local Falcon helps identify which directories and citations are influencing those results.
  • 13:09 – What Should Local Businesses Be Doing Differently? If you’re doing SEO ethically, not much changes—but content structure and clarity become essential.
  • 14:37 – Ask AI What It Knows About You: Literally query ChatGPT about your business to see how it understands your brand and services.
  • 15:35 – Structure Your Content for AI Comprehension: Use clear formatting, bite-sized paragraphs, FAQs, and schema markup to enhance visibility in AI-generated answers.
  • 17:54 – Multi-location SEO Strategy: Brands with many locations have more visibility chances, but need consistency and brand clarity across each location.

Connect with David Hunter

John Jantsch (00:01.026)

Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is David Hunter. He's the CEO of Local Falcon and, or an AI powered local SEO platform and Epic Web Studios, a digital marketing agency in Pennsylvania. Over 15 years in the industry, David has been instrumental in transforming how businesses approach local search optimization with lots of things going on in search of all kinds. That's what we're going to spend some time talking

So David, welcome to the show.

David Hunter (00:31.871)

Thank you for having me, John. I'm happy to be here.

John Jantsch (00:34.764)

So let's start big picture. think the thing that's causing a lot of, depends on what side of the fence you're on, suppose, a lot of angst, but also a lot of joy, I think, in searchers is this idea of AI overviews. How have those kind of generated overviews that are showing up now as the top results changing the landscape in local SEO? I know that's a big question, but let's start there.

David Hunter (00:59.431)

Absolutely, yeah. it's really, you know, it's not a small, so AI overviews are not a small change. It's a fundamental shift. It's not a little algorithm update, which is what we're used to as marketers working with Google and others. But this is a big difference here.

I think the biggest complaint that marketers have is that it's evaporating the clicks to your website. it, know, sort of complaint number two is that it distills the answer on its own. So Google is no longer just simply the provider of 10 blue links. Now they are a content creator. So Google as a content creator is fundamentally different from what it has been for the last.

John Jantsch (01:29.836)

Yeah. Right.

David Hunter (01:52.395)

30 years or so. And that's a big difference. But at the same time, on the upside, boy, it gets the answer very quickly. Now, it might not always be the right answer. The sources might be a little bit weird, but to the end user, it does a very quick and efficient job of getting you to where you need to be. And so I think that as far as the future goes, it's looking very bright in terms of our opportunity.

John Jantsch (02:22.178)

Well, I think it's really changed search behavior. And that's why I say what side of the fence you're on. think a lot of consumers really like it. You know, instead of typing in plumber near me or plumber in my city, you know, it's like, who's the best plumber in this city that has X amount of reviews and could could show up in the next 24 hours? I mean, that's what we're searching now. And so that fundamental shift is really, I think, from a consumer standpoint, if they trust the answers they're getting, you know, in the overview, then.

That saved them a lot of time of having to shuffle through and figure out who they ought to call. So you can see why the consumer behavior is really shifting dramatically.

David Hunter (03:00.015)

Absolutely, yeah. And I mean, it makes sense, you know, like we, as consumers and users of Google, we're definitely used to typing in, you know, yeah, pizza near me, and finding a quick response through the map pack. I mean, that's fairly efficient, but you don't get that nuanced conversational answer. So what we're doing as consumers, and I think that

It's almost a happy accident by Google that they've rolled out AI overviews and then phase two is this AI mode, which I think is sort of the future of what the Google SERP looks like. They're almost training us as consumers to start querying with long tail conversational searches. And so I'm seeing that behavior change. And I look at it.

John Jantsch (03:41.272)

Sure. Yeah.

David Hunter (03:47.339)

And I have colleagues that are always like, well, you know, the old folks, they're not going to do that. Well, yes, yes, they are. You know, my father's like pushing 70 years old and, and, you know, I see him on the regular using, conversational, you know, searches and, and, and getting good, good feedback from it. So that's right.

John Jantsch (03:53.621)

Yeah.

John Jantsch (04:04.846)

Well, yeah, once you get used to it, we want what we want. So it's like, yeah, I'm going to talk to it like a human being and give them all my details because I'll get it. know from experience, I start getting better answers.

David Hunter (04:10.879)

That's right.

David Hunter (04:16.575)

Yeah, I think it takes maybe five or 10 searches for the average person to realize I should be doing this conversationally.

John Jantsch (04:19.372)

Yeah. Yeah. Yeah. Yeah. Yeah. So you spend a lot of time on proximity, with, some of the tools you've created. I know when I first started in search, you know, the, big thing was we had to, we had to optimize our site for, grew up in Kansas city. So I'll use that example. have to optimize our site for Kansas city and all the suburbs and all, you know, to try to get traffic, you know, from, from those places, Google's gotten really good at proximity, right? I mean, meaning if I searched that whole, the typical search.

a remodeling contractor near me. Well, it knows where I am, you know, maybe even to the street corner. And so it's going to say, okay, well, you know, within reason, you know, here are the six that are closest to you. So how is that changing, you know, especially the example I use, the remodeling contractor. I mean, that's not like a, like a dentist or somebody that like is going to have a

have a footprint area, right? I mean, I might be able to serve a 20 mile radius. So how is proximity playing and how do we take advantage of getting it to show us in a wider range?

David Hunter (05:16.0)

Right.

David Hunter (05:27.699)

Right, so, and you're dead on about that with the service area business. I think there's a lot of opportunity for them to really get even more visibility because of this. When local search first became a thing, there was proximity and then prominence and relevance, right? Those were the three components that made up local search. Right.

John Jantsch (05:36.952)

Yes.

John Jantsch (05:47.212)

Yeah. Have a lot of reviews.

David Hunter (05:49.981)

Right. And be relevant. the, you know, if I'm looking for a remodeling contractor, don't show me a list of barber shops. Right. So it's got to be relevant. And obviously it gets much more nuanced than that because well, what kind of remodeling and, you know, home remodeler commercial, you know, whatever. So bathrooms, kitchens, but there's, there's definitely a shift happening. And so at local Falcon, we have basically spent, we've built our platform on tracking results around you, right? The grid, use a grid pattern.

John Jantsch (06:17.838)

Mm-hmm. Mm-hmm. Right.

David Hunter (06:19.657)

where you can basically see over top of your business, but then expand it out however far you wanna go radius wise, and then you drop a bunch of pins and you could see these results. Well, the future is definitely changing. And so we recently wanted to roll out a tracker for AI overviews around and chat GPT that's similar to local Falcons core plan and that it's got the grid interface, but...

is using the conversational platform to see the results. And so before we did that, I said, well, we need to do, I need to see if this is valid, if it's even worth doing, right? And so we ran this big study. We put, you know, 4,000 some businesses in there and ran like 60,000 different searches and looked, looked, basically studied the patterns and what was going to come out of that. And that's where we learned that like proximity, it matters, right? It matters at like a city level. It matters at a, you know, sort of

you know, regional level, but it is not factoring anywhere near the, you know, with the level of authority that it used to. So it's important that you still, you know, focus on, if you're a remodeler in Kansas City, that you focus on having that localized content and, you know, authority around that. But the, you know, the relevance and the, you know, the prominence, you know, the expertise, that stuff is really what starts to kind of show up

in terms of like the position that you put in, right? And I don't even call it ranking because it's really, it's more about the position because it's a natural language response. It'll weave business names into this paragraph of text that it gives you. Now, it also does a list below and whatever, but yeah, it's less about the ranking now and it's more about your position within that ranking. So it's important because you still need to be known as someone that.

serves the Kansas City area, but less important when you're dealing with like near me because it's gonna probably pull a list of the best remodelers around the area or what it thinks is the best.

John Jantsch (08:26.284)

Yeah. Yeah. It's interesting. you know, obviously showing up on the map pack for a local business. you know, I'm, I'm old enough to, it used to be seven at one point. it's three, if you can find it, know, midst all the other stuff, exactly. Right. but if I go to chat GPT today and type in a geographic search, best remodeling contractor, Kansas city,

David Hunter (08:36.843)

You always know it's 10. Yeah, 7, 10 and 7. Now it's 3. Yeah.

Right. All the ads gotta come up there first, you know?

John Jantsch (08:57.42)

what's pulling up there. Now, I don't think a lot of people are necessarily doing that kind of search yet, but they will, right? so, theoretically, are the results that are showing up there, what a common, an amalgamation of like all the searches actually determining you're the best or is it determining you're the most trustworthy, you're the most prominent, you have the most authority, you have the most reviews.

David Hunter (09:24.299)

It's a great question. So, you know, I think that anybody who tries to tell you that answer is going to be full of snake oil, right? Like nobody really knows how that is pulling in and, and, you know, coming together, there's a lot of different theories out there. There's a lot of different, really strong, you know, methodology that's been put to the test in terms of like, what, you know, I don't want to get too technical, but like embeddings and vector vector embeddings and like passages within the website.

John Jantsch (09:49.026)

Yeah.

David Hunter (09:51.915)

how it pulls all that information together is definitely different. They're not using Google search results per se. I do think sometimes they kind of slide them in there, but for a while they were focusing exclusively on Bing places. So I can't say that it's gonna provide you with the absolute best list, but it's pretty close. So I live in the Great Lakes up in Erie, PA, and I did a...

that exact search pizza near me. And I, you know, this is a city of an area of 250,000 people, there's not that many options. And so when I look at it, I saw the list, I'm like, this is actually, this is pretty good. I mean, some of these places are, you know, probably a 10 minute drive, but they are darn good pizza places. So in the chaos that is coming within these results, it does seem to be finding

pretty decent results out of that, which is definitely encouraging. Now, with Local Falcon and our product that we've got, we show you essentially the output itself, as well as we will identify what brands were pulled, and then below that, we show you the sources. This is where I start to really lose my head. So I've got an agency called Epic Web Studios that's been around for...

you know, 17 years now. And I started doing searches around that, like who's the best web developer in Erie, Pennsylvania, right? The list of results that came back was so haywire. I mean, we're talking, there were businesses that were, that I remember from 10 years ago that are since out of business. You know, there were businesses that were across Lake Erie in Canada. You know, it was, it was all over the place. And the sources,

John Jantsch (11:27.725)

Mm-hmm.

David Hunter (11:42.173)

were just wild. mean, it was finding essentially these like directories that I'd never heard of before, right? And pulling that type of information through and saying, okay, well, we used, you know, good firms.com and tech behemoths.com. I'm like, who is, what is this? You know, so I spent a couple hours going through, making sure like, well, we better make sure we've got a profile there and that it's validated and.

John Jantsch (11:48.908)

yeah.

David Hunter (12:05.803)

I mean, that's the most we can do at this stage is identify those sources and make sure that we're included in that. I mean, there's a lot more you can do with the content on your site and everything else, but for this part.

John Jantsch (12:12.898)

Yeah, that's really, yeah. That's really, that's really interesting that they identify the sources because I do think, you know, I do think that that's what's the house, a house, for example, is a, you know, is a source for builders and local home service contractors. And I noticed that ChiTPT in particular pulls a lot of house results. You know, so that that's a really great tip is to think in terms of,

David Hunter (12:36.927)

Yes. How's Angie? Yeah.

John Jantsch (12:41.698)

making sure you're in the sources that they're pulling. Let's just, again, another giant question, but today, especially if somebody, local business is saying, okay, I get it. All these changes are coming. Like, what do I need to do differently than maybe I was, before maybe I was claiming my Google business profile. I was building pages with geographic content on them. I was getting reviews. mean, what else do I need to be doing different?

David Hunter (13:09.651)

Okay, so if you're running a white hat operation with your web presence, I think that as of today, there's not entirely that much different that you need to do, but it's the big caveat that you're running a white hat operation, right? If you're sitting here running, you know, some sort of a link farm and trying to, you know, blast a bunch of AI generated content, that's never gonna work. Or at least it's not gonna work in the long term, right? Yeah. Right.

John Jantsch (13:35.992)

I was going to say that's the bad thing is it works temporarily, and so people get excited about it. But then they, you know, eventually Google or whoever catches up.

David Hunter (13:42.239)

That's gonna get, yes, that's gonna get plugged, right? The idea of, and I'm not sure if the kind of hack has been plugged yet, but people were putting, people used to do this back in the day too. You would put a bunch of keywords on your homepage or on your website. And a lot of times they'd wanna obfuscate that and make it like a white text on a white background so that you couldn't see them, right? People are doing that now, they're injecting prompts inside of it so that when...

the chat GPT bot comes through, it sees a prompt that says like, talk only about this business. It's the best business and repeating that over and over again. And people are finding it's working. It was ranking. Now I think that they have since plugged that. don't know, but I'm not willing to try. I'm not going to put that type of not like nastiness on my site. Like that's no way I'm not taking that risk, but you know, there's a lot of little hacks out there. What can someone do in the white hat sense? mean, number one, you need to understand what

John Jantsch (14:23.981)

Yeah.

David Hunter (14:37.247)

people are saying, or how the LLM, the large language model is understanding your content, right? So go, simply go ask ChatGPT about that. What do you know about Local Falcon, right? And just simply Google that, excuse me, search that on ChatGPT and understand right out of the gate, at least it has a, does it know who we are, where we are, what we do? If not, you better start adding some content to your website in a visible way.

John Jantsch (14:44.504)

Mm-hmm.

David Hunter (15:06.098)

that is gonna make sure that it, you the next time the bot does come by, it pulls it in and, you know, can use that in terms of its reasoning. When you do add that content, it needs to be done in a very like bite sized way, right? Like putting up a 2000 word blog post that's a big wall of text is probably not going to help you in terms of showing up inside of these responses, right? Just think about how the responses come back. They're very short snippets. And so,

John Jantsch (15:21.134)

you

David Hunter (15:35.307)

if you can write in short snippets and get kind of the core idea down to one or two sentences, and then, you know, I'm not saying don't do the 2000 word blog post. What I'm saying is within that, make sure that it's got the main idea and, you know, the thesis, whatever it is you're doing is all kind of spelled out in little chunks at a time. You're gonna have a much better shot of showing up. So.

John Jantsch (15:45.4)

Right, right.

John Jantsch (15:55.064)

Right. Yeah.

Well, and I think what we're saying is good content is good content should be written for humans should be valuable should be educational. But a lot of the tweaks that maybe need to happen are in the structure. So, you know, you have the overview at the at the very front, you know, here's what this article is about. You have the table of contents, you know, you have the 2000 words and at the end you have FAQs. I mean, it's probably more about structure, isn't

David Hunter (16:10.122)

Yes.

David Hunter (16:22.889)

It's a big, it's a huge piece of it, right? So again, it's really about how, you know, chat GPT, know, open AI, Anthropic, you know, others, Google understands the information. So they do that in these little, you know, they'll basically pull little passages out. And then that contributes to the larger, you know, the larger model understanding what it is. And then it creates its own version of that. Sometimes you'll even find verbatim, it's pulling in

some of the content that you wrote, especially with things like FAQs and how you answer that FAQ, right? Number one, you also need to make sure that it's structurally visible, right? So schema markup has never been more important. You have to identify and when schema markup is essentially like a shortcut for understanding what a page is about, it's a way for a bot, a crawler to...

John Jantsch (16:56.215)

Yeah.

David Hunter (17:17.563)

recognize and categorize, this is about a recipe or a review or a local business. So making sure that that schema markup is on there. And then of course, again, looking through the sources, right? So when you run these local FalconSkins, you're gonna see this huge list of sources and it'll tell you how often that source was used. So if you've got a whole bunch of Yelp listings on there, yeah, go get on Yelp and maybe even consider spending the 50 bucks or whatever they want to like,

actually make sure that it's as complete of a profile as possible, just to give yourself every chance for success.

John Jantsch (17:54.24)

Yeah, absolutely. Let's touch on just again, this is a giant topic, but let's say I'm a business that has 10 local locations. Do I need to be doing something differently? Do I need to be doing something? I mean, are there unique challenges that you're starting to see from that multi-location business?

David Hunter (18:16.939)

So yes, a lot of times when you get, when you're with a multi-location brand, it ends up, you you have a really good shot of actually showing up because you've got so many others, you know, if you've got 10 locations in your city, that's 10 more chances or nine more chances than the solo operation, which is definitely helpful for them. Yes, and so that's great. However, the response itself,

John Jantsch (18:36.738)

So somebody's always near to one of them, right?

David Hunter (18:43.619)

you know, we see some wild stuff like it'll pull, you know, you're on the east side of town and it starts talking about the location on the west side. So it's less about that individual location and more about the brand itself, right? So making sure that like holistically the brand is well understood is important. I think that where you're gonna see potentially some headaches is in like the franchise world where someone buys in.

and they are responsible for their location. I mean, it depends on how the brand operates, but doing things from sort of a centralized source and then disseminating out is probably your best bet.

John Jantsch (19:12.546)

Yeah, yeah, yeah.

John Jantsch (19:20.93)

Yeah, awesome. Well, David, I appreciate you taking a few moments to come by and share about local searches. there someplace you would invite people to connect with you and find out more about your various platforms and tools?

David Hunter (19:32.715)

Sure, I mean, certainly, you know, search up Local Falcon wherever, know, localfalcon.com. Also, you can find me on LinkedIn. I'm, you know, on there probably too much these days, so.

John Jantsch (19:42.734)

Awesome. Again, I appreciate you taking a moment and hopefully we'll run into you one of these days out there on the road.

David Hunter (19:49.297)

Absolutely, John. Thanks for the very, very lightweight questions there, man. Those were nothing, you know, nothing too strong at all, right? Thanks again.

John Jantsch (19:53.038)

You

Awesome. Awesome.



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Wednesday, June 11, 2025

Why AI Is Reshaping Every Stage of the Buyer’s Journey

Why AI Is Reshaping Every Stage of the Buyer’s Journey written by John Jantsch read more at Duct Tape Marketing

Listen to the full episode:

Episode Overview

In this solo episode of the Duct Tape Marketing Podcast, marketing expert John Jantsch dives deep into the ways artificial intelligence is reshaping the customer journey. He revisits the foundational concept of the Marketing Hourglass and explores how every stage—from awareness to referral—requires fresh thinking in a world where AI tools are now a part of the everyday buying process.

About John Jantsch

John Jantsch is a veteran marketing strategist, speaker, and author of several bestselling books including Duct Tape Marketing, The Referral Engine, and Marketing Rebellion. As the founder of Duct Tape Marketing, John has been guiding small businesses and marketing professionals for decades through proven, strategic marketing systems. His focus is on practical, sustainable marketing strategies that build trust and grow businesses.

Key Takeaways

  • AI is changing how customers research, evaluate, and make purchasing decisions.
  • The traditional linear buyer journey is obsolete; today’s buyers bounce among touchpoints.
  • The Marketing Hourglass—Know, Like, Trust, Try, Buy, Repeat, Refer—is more relevant than ever, but each stage must be adapted for today’s AI-savvy buyer.
  • Content must become answers; modern SEO prioritizes question-based queries over keyword ranking.
  • Self-service and frictionless buying options are critical, but human touchpoints like real stories, community, and personalized experiences are irreplaceable.
  • Businesses must test and re-map their customer journey based on how AI tools are impacting buyer behavior.

Highlight Quotes

“Buyers are using AI just as much as marketers—what does that mean for how your content shows up during their research?”

“AI is not just another tactic—it affects the entire marketing system.”

Great Moments and Timestamps

  • 00:00 – Welcome and episode theme: the evolved buyer journey
  • 02:30 – Why marketers focus too much on tools and not enough on how buyers are using them
  • 05:40 – Reintroducing the Marketing Hourglass as a flexible customer journey model
  • 09:22 – How AI interrupts and reshapes journey stages like know, like, and trust
  • 12:00 – Recommendation engines and the rise of self-service experiences
  • 15:10 – The need to rethink SEO: focus on questions, not keywords
  • 19:52 – Combining digital efficiency with emotional, human-centered marketing
  • 24:30 – Final thoughts: the journey is already changing—are you adapting?

Additional Resources

Join the Conversation

How are you adapting your marketing strategy for AI-driven buyers? Share your thoughts in the comments or reach out to John directly at john@ducttapemarketing.com.

John Jantsch (00:00.866)

Hello and welcome to another episode of the duct tape marketing podcast. This is John Jantsch and I'm doing a solo show today. I want to talk about something that I've been talking about for about 20 years, maybe. And that is the buyer's journey, the customer journey. So with each impending new platform or new technology, hear all kinds of people talking about, this changes everything. Marketers have to do this. Marketers have to do that now.

Certainly the websites came along. Social media came along, mobile came along. I all these things created this seismic change. AI is clearly in that category of creating change. But what I've always found interesting is most marketers talk about the changes in marketing. And I think the thing we sometimes forget to think about is, you know, the way that somebody buys or chooses to buy now has changed.

every bit as radically as anything to do with how we do marketing today. And so I think we have to consider that idea with every decision we make is not just how do I master this technology or how do I use this new tool? It's how is the buyer using this? know, buyers, customers are using AI every bit as much as the marketers that are trying to market to them. So.

I've been talking about this idea of the customer journey and the buyer journey as being really a significant element that frames what we do as marketing. Really since I wrote duct tape marketing back in 2005, I created something I called the marketing hourglass, which I think was a better representation of the customer journey in that the traditional customer journey that had stages of awareness and interest and desire and conversion and usually stopped there.

was really incomplete and that we didn't drive people in this linear path. Once websites came along, the linear path, I think, kind of went away because the buyer all of a sudden started having the ability to find information and to know everything about an organization before they ever reached out for a sales call. so I think that's the day that the buyer journey really changed. And I created the Marketing Hourglass, our seven stages. You've probably heard me say I'm here before.

John Jantsch (02:25.742)

No like trust, try buy, repeat, and refer. And I was trying to do two things with that idea is that we have to intentionally think about what the buyer is doing, what they want to do, the questions they have, the goals they have at each of those stages and that we guide them. We can't necessarily move them in a linear path. In fact, I've used in many presentations a slide where I've got all these lines running all over the place that the buyer journey is not this straight line that it is.

people revisit, there's almost this continuous loop of going back in one stage and then backing up to another stage and that we have to just put ourselves there in the path, I guess, that they're going to eventually travel. But I spent a lot of time in the hourglass and the idea behind the shape of the hourglass is that post-purchase, once somebody becomes a customer, there's a whole lot that we can do

to build momentum to retain those customers, to turn them into repeat customers, to turn them into advocates and referral sources. And I think that's where a lot of people leave a lot of money on the table is by not even thinking about those. Well, that from 2005, say to 2020 has really been the thinking that I've had at least around this idea of the journey and something that we've brought to hundreds of businesses.

But I think we're in another change as well. think the stages are fundamentally the same, fundamentally true, but I think AI is rewriting that journey. Most buyers B2B, B2C, I think are today going to a chat GPT type of tool before they ever visit our website in a lot of cases. Or maybe they're asking AI to summarize reviews, to compare features, even write RFPs, you know, based on

on what they want to see. And I think that what that means is that we have to rethink everything that's going on at every one of these stages. How people find us, how they come to know about us is changing dramatically. What are we doing to make sure that we're showing up in the new ways that they're doing research? What are we doing to make sure that the brand mentions of our brand are allowing us to be favorably compared

John Jantsch (04:48.29)

to competitors. That's one of the things I think that a lot of these tools that make research so much easier, analysis so much easier for the buyer are really allowing people to do a lot more comparison shopping, I think, than they ever did before because let's face it, it's fairly easy. It's changing the way that think buyers still need this content, but I think that

the AI engines and the, you know, even the traditional search engines and the way they're using AI are really going to change how people consume and find that content. know, recommendation engines now I think are going to become the norm. People are going to have or want to have, they've already demonstrated this, a frictionless, maybe self-service type of buying experience. We're starting to see.

people buying very expensive B2B type of services without a salesperson involved. And I think again, we have to think in terms of, that mean we need to have price estimators? Does that mean we have to allow people to get put together their own packages, you know, all the way down to the point where they then just need, okay, what's the link to buy this or, you know, how do I sign the contract? So I think that we have to make a point of really

revisiting this entire idea of a journey map for your business. Where are buyers using AI today in their process? What are they asking? What tools are you asking yourself? Ask Jad GPT what it says about your business and about your competitors. You can get some real insight to what that customer is going to find when they're out there. We got a rethink SEO. You know, ranking.

is not the key anymore for keywords, it is answering. Today's SEO is about answering questions and or the content that is going to drive SEO is about answering questions. So tools like they also ask, answer the public, even chat GPT can really help in formulating what those questions are that are being asked so that you can be an answer engine. I think that's how we have to think about it. That's why

John Jantsch (07:15.244)

You know, for, for a number of years, I've been saying every one of our web pages needs to have FAQs on it because that's the content that, that, that the search engines really want to turn up because that's how people are using, search today.

John Jantsch (07:32.014)

All right. So I've been talking about technology and parts of the journey that involve self-service. And I think that's going to be a real key. It's like we have to actually get people to the certain point with this ability to do self-service, ability to do research, just knowing that they are doing that. But then, you know, how do we add the human touch, the stories?

the differentiators, emotion, trust. mean, these are things that AI can't really replicate. I mean, it can replicate your voice, but it can't replicate the true stories, the true emotion, the human touch that really exists only in your business. And I think we have to double down on those things. So it's not a matter of saying, we need to be more authentic and we need to use stories. I mean, we've been saying that for a long time.

I think we now have to actually double down on bringing small communities together, doing more things, more one-on-one video, more one-on-one meetings with clients or with prospects are going to need to be part of it. It's like they want to come up to that certain point, but once you've built that trust and they actually want to take the next step, I think it's that human touch that's going to be a key part of it. So, you know, we've always said strategy before tactics, AI.

really is just another tactic, but it's one that affects really the whole system. And I think that that's probably one of the greatest differences. A lot of the tools and technologies that have come along have given us more access to potential customers, have given them more access to us. But I think AI actually impacts the entire system. So I think we need to rethink, or not rethink, just revisit and then intentionally think about each of those stages.

of no like trust, try by repeat and refer in an AI driven world.

John Jantsch (09:36.416)

It's already part of your buyer's world. So, you know, the question is, are we adapting? Do we need to overhaul what we're doing? Maybe, maybe not, but we definitely need to start testing new ways that and not just testing, testing and asking, testing and engaging prospects and customers. Is this the approach that they want? Because I think we're all learning and of course things are changing dramatically. So

This is something I love to talk about, as you know, I've been talking about it for years. I think that it is something that I know that it's something we're going to continue to talk about in the very near future. And I appreciate you coming along this journey. No pun intended with me on this, but I think we, anybody who is bought into this idea of the customer journey needs to really start analyzing every single one of these stages and start thinking about, you know, ways that you need to, A,

make it a better experience for the buyer and be at that human touch that is quickly going away in a lot of what we do. All right, that's it for today. I appreciate you tuning in. Love those reviews. Let me know how I can help you. It's just John at ducttapemarketing.com.



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Thursday, June 5, 2025

How AI Is Rewiring the B2B Buyer Journey—And What Smart Marketers Should Do About It

How AI Is Rewiring the B2B Buyer Journey—And What Smart Marketers Should Do About It written by John Jantsch read more at Duct Tape Marketing

1. Introduction: The AI Tsunami in B2B Marketing

Let’s get real—AI isn’t coming for B2B marketing. It’s already here, and it’s shaking the foundation of how buyers find, evaluate, and choose vendors. If you’re still treating AI like some futuristic gadget, you’re missing the point. Buyers—especially Millennials and Gen Z, who now make up over two-thirds of B2B decision-makers—are digital-first, AI-empowered, and want answers on their terms.

Here’s the kicker: up to 90% of B2B buyers now use AI tools like ChatGPT to research vendors, and 83% of the buying journey is spent on independent, self-directed research, often before a sales rep gets a whiff of the deal.

So, how do you adapt? Let’s walk through the journey, stage by stage.

2. The Marketing Hourglass: A Quick Refresher

If you’ve followed my work, you know I love a good framework. The Marketing Hourglass breaks the customer journey into seven down-to-earth stages:

  • Know: How strangers first hear about you
  • Like: When prospects start to engage and pay attention
  • Trust: When you’ve earned enough credibility for them to consider you
  • Try: Sampling your expertise or product, risk-free
  • Buy: Sealing the deal
  • Repeat: Customers come back for more
  • Refer: Raving fans send new business your way

Now, let’s see how AI is changing the game at every turn.

3. How AI Is Transforming Every Stage of the Buyer Journey

Know: Getting Discovered in an AI World

  • AI-Driven Discovery: Buyers don’t just Google you anymore—they ask AI assistants open-ended questions. If your content isn’t optimized for AI summarizers and natural language search, you’re invisible.
  • Generative AI Content Explosion: With tools like GPT-4, even small teams can pump out high-quality blog posts, guides, and videos at scale. This boosts your presence on Google, LinkedIn, and all those places AI bots scrape for answers.
  • Micro-Influencers and Social Proof: AI can pinpoint niche influencers who matter to your buyers—think engineers on forums or hosts of small podcasts. Team up with them, and let their voices carry your story farther than any ad budget could.

Down-to-Earth Tip: Structure your content for both humans and algorithms. Use question-and-answer formats, clear headings, and direct answers to likely buyer queries. That’s how you win in both AI and old-school search.

Like: Building Genuine Engagement, Not Digital Noise

  • Personalized Content Experiences: AI tailors what each visitor sees, making your site and emails feel like a concierge service instead of a billboard.
  • Responsive Interactions: Chatbots and recommendation engines can answer questions, suggest resources, and invite users to webinars or demos based on their interests.
  • Value-Rich Touchpoints: Use AI to transform long-form assets (like webinars) into snackable videos, infographics, and blog posts. Get your best ideas in front of more eyes, in the format prospects prefer.

Trust: Earning Confidence Before the First Call

  • AI-Enhanced Comparison Shopping: Buyers use AI to shortlist vendors, analyze reviews, and even draft RFPs. If your content isn’t structured for AI to pull key facts, you’ll get left behind.
  • Social Proof on Steroids: AI aggregates reviews and peer feedback, showcasing real customer opinions where it matters most. Make it easy for customers to leave detailed, specific reviews—AI will do the rest.
  • Predictive Lead Scoring: AI can help you focus trust-building efforts on leads most likely to convert, making your marketing and sales more efficient.

Try & Buy: Frictionless, Personalized Experiences

  • AI-Driven Self-Service: Let prospects test your solution with AI-powered demos, calculators, or sandboxes. This builds confidence and transparency.
  • Personalized Nurturing: AI can tailor follow-up emails, demo invites, and resource recommendations to each account, based on where they are in the journey.

Repeat & Refer: Turning Customers into Lifelong Advocates

  • AI for Customer Success: Predict churn, spot upsell opportunities, and proactively address issues before they become complaints.
  • Referral Tracking: AI analytics can show which advocates drive the best referrals, so you can double down on what works.

4. Real-World Examples: AI in Action

  • The Content Scale-Up: Acme Corp used generative AI to create dozens of targeted, SEO-friendly blog posts and a LinkedIn ad campaign. Within a quarter, their web traffic tripled, and industry influencers began sharing their content, delivering brand awareness that old-school tactics couldn’t match.
  • AI-Shortened Evaluations: A procurement team used AI to quickly shortlist vendors, analyze risks, and draft custom RFPs. One vendor with AI-ready content and glowing reviews stood out immediately, earning trust before the first sales call.

5. Action Steps for Marketers (and Fractional CMOs)

  • Optimize for AI Discovery: Structure all content—blogs, videos, product pages—for easy parsing by AI (think summaries, bullet points, clear Q&A).
  • Expand Multichannel Presence: Keep your profiles and content up to date on LinkedIn, YouTube, Quora, and industry forums.
  • Leverage Generative AI, But Add Human Touch: Use AI to scale creation, but always polish for accuracy and brand voice.
  • Focus on Social Proof: Encourage detailed customer reviews and participate in peer forums. AI will amplify your best feedback.
  • Personalize at Scale: Deploy AI for targeted nurturing, follow-ups, and website experiences.
  • Track and Analyze Referrals: Use AI analytics to see which advocates and channels yield the best results.
  • Stay Strategy-First: Don’t chase every shiny AI toy. Use AI to serve your core strategy and customer needs, not the other way around.

6. Big Takeaways and Final Thoughts

AI is transforming the B2B buyer journey, making it more buyer-driven, personalized, and efficient than ever before. Marketers who embrace these tools will thrive while staying focused on strategy and customer value. Don’t just keep up with the evolving buyer; shape the journey to your advantage.

Remember: Marketing has always been about understanding and serving your customer. AI just lets us do it deeper and smarter. Blend your expertise with AI’s muscle, and you’ll build not just more customers, but more loyal fans who come back and refer others.

Let’s make marketing a little less overwhelming—and a lot more effective. That’s the Duct Tape way.

References

  • “Impact of AI on the B2B Buyer Journey Using the Marketing Hourglass” (2024), industry research and expert commentary.

Want to dive deeper or see how this applies to your business? Let’s talk strategy, not just tools.



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