Monday, May 4, 2026

Build a Business AI Can’t Replace

Build a Business AI Can’t Replace written by John Jantsch read more at Duct Tape Marketing

Catch the Full Episode:

Overview

Most conversations about AI focus on tools, workflows, and competitive advantage. This episode goes deeper. John Jantsch sits down with Derek Rydall, bestselling author of A Whole New Human, to explore a question that rarely gets asked: what happens to the human being while the tools are getting smarter?

Rydall draws on 25 years of work in human development, neuroscience, and consciousness to argue that the greatest risk of AI is not job displacement. It is cognitive and creative atrophy. When we outsource thinking, writing, communication, and decision-making to machines, we weaken the very capacities that make us irreplaceable. The episode makes a compelling case that authenticity, taste, lived wisdom, and deep self-knowledge are not soft ideals. They are the most durable competitive advantages left.

This episode is for business owners, entrepreneurs, and anyone who suspects that running harder on the AI treadmill may not be the right race. If you are building a brand, serving clients, or trying to stay relevant in a world that is changing faster than your business plan, this conversation will reframe what it means to grow.

About Derek Rydall

Derek Rydall is a two-time bestselling author and human development teacher with over 25 years of experience. He is the creator of the Emergence model, a framework rooted in the idea that the fullest version of what a person can become is already present within them, waiting for the right conditions. His background spans tech, neuroscience, and consciousness studies, and his work has been influenced by a near-death experience that reshaped how he understands human potential. His podcast, Emergence, has millions of downloads. His newest book is A Whole New Human: 10 Ways We Must Evolve to Survive in the AI Age.

Key Takeaways

  • The biggest AI threat is not replacement. It is exposure. AI reveals the parts of you that were never fully developed. The answer is to develop them now, not outsource them.
  • Outsourcing cognition leads to atrophy. GPS weakened spatial memory. Generative AI, used passively, will do the same to thinking, writing, and communication. This is not hypothetical. MIT research is already documenting it.
  • The moat of the future is an authentic human being. Everything else will be commoditized. Your lived experience, perspective, and hard-won wisdom are the one thing AI cannot replicate.
  • Taste and discernment are the new premium. People who came up through liberal arts, storytelling, and judgment-based work are better positioned than those trained to execute repeatable tasks.
  • Use AI to strengthen yourself, not replace yourself. Write the first draft. Have the real conversation. Let your head hurt a little. Then use AI to scale and refine what is already yours.
  • The businesses that will struggle most are those clinging to a model that still works, right up until it does not. Kodak and Blockbuster were not surprised by change. They were in denial about the timing.
  • Get back to your founding energy. Most businesses were built on something genuine and human. Then the machine took over. That original core, the story, the community, the touch, is what differentiates you now.
  • Live and raw beats polished. On YouTube and beyond, live streamers are outperforming produced content because people trust what feels real. Authenticity is an audience strategy.
  • Scale wisdom, not just output. The opportunity is not to produce more. It is to use AI to amplify a singular perspective that only you have.

Timestamps

[00:02] — Opening hook: AI does not replace you. It exposes what was never developed.

[01:21] — Derek explains the Emergence model and where the idea came from.

[03:43] — His personal story: from suicidal and broke to building a six-figure business within 12 months by applying emergence principles.

[05:11] — Why the real AI risk is cognitive outsourcing, and what the history of technology tells us about where this leads.

[08:28] — Practical advice for business owners using AI daily: how to stay sharp while still using the tools.

[12:39] — Why liberal arts backgrounds may outperform technical training in the AI era, and the role of taste and discernment.

[14:25] — How emergence thinking applies to a business owner stuck at a revenue plateau.

[19:00] — The inner shift entrepreneurs need to make instead of running faster in the wrong race.

[20:33] — Why live, raw, and human content wins against polished AI production every time.

Memorable Quotes

“The biggest threat from AI isn’t that it replaces your job. It’s that it exposes the parts of you that were never fully developed in the first place.”

“The moat of the future is an authentic human being. Everything else will be commoditized.”

“Use AI to scale wisdom, to scale authentic taste, to scale a singular perspective, to actually magnify an algorithm only you have.”

“What got you to where you are isn’t going to get you to the next level. Something about you has to change.”

“Get back to the story. Get back to the humanity. Get back to the community. Get back to real connection. That’s going to be most fundamental.”


Connect with Derek Rydall at derekrydall.com or search Emergence on your podcast platform.

John Jantsch (00:02.129)

What are the biggest threat from AI? Isn't that it replaces your job. It's that it exposes the parts of you that were never fully developed in the first place. Sound interesting? Stay tuned. Hello and welcome to another episode of the Duck Tape Marketing Podcast. This is John Jantsch. My guest today is Derek Reddall. He's a true time bestselling author and transformational leader who has spent over 25 years helping people unlock what he calls their emergent

potential, the idea that everything you need to become is already inside you waiting for the right conditions. We're going to talk about his new book, A Whole New Human, 10 Ways We Must Evolve to Survive in the AI Age. There we go. Got it right. Derek, welcome to the show.

Derek (00:48.558)

Thank you, John. It's an honor and pleasure to be here.

John Jantsch (00:50.981)

So we're not, some tells me we're not gonna talk about prompt engineering, at least not right off the bat, are we?

Derek (00:55.374)

Maybe how we have to prompt the AI within us, but not more than the AI outside of us, yes.

John Jantsch (00:59.783)

Right.

So for 25 years, your teaching has started with this idea of emergence. There's a lot of people on here that maybe that's the first time they've heard that word applied particularly to self-development or self-improvement. You want to give us kind of what you mean by that?

Derek (01:21.304)

Sure, I mean obviously in science there's an understanding of the emergent property of things and you know that something emerges that is more than or different than the sum of the initial parts etc. you know oxygen and what is it hydrogen comes together to make water so you get water as an emergent property and so that's one way to think about emergence and what I speak of it it's more about an experience I actually had

after a near death experience where I saw this and I began to see that, you know, in every living thing, it begins with a seed. There's a pattern. There's a pattern behind everything that is alive. And whether it's the acorn, the oak is already there in the acorn. And even from a quantum physics standpoint or a platonic form standpoint, the oak, the idea of the oak is a pattern in the field.

as a part of the superposition. So we can get scientific about it or not, but the bottom line is the oak tree is already there and it's there in potential. It's there in a pattern and the mechanics of its fulfillment are there. It's simply waiting for the right conditions. When the conditions are a match to the pattern within anything, that potential emerges naturally. And when I saw that

not just theoretically, but experienced it and began to consider there was a pattern in me. There was a seed pattern planted in the soil of my soul or whatever and began to ask what that was, you know. And this really brings us back to the Oracle of Delphi and the OG success self-help guru when she said, know thyself or aristocraties said an unexamined life is not worth living.

the fundamental pattern of knowing what I'm really made of and made for and learning what are the right questions to ask. And then to say, okay, this is what I am like a gardener with a seed going, what are there for the right conditions for that seed to thrive? And I began to cultivate the inner and outer conditions that were a match to the pattern that I was discovering within me. And I went from broke

John Jantsch (03:36.999)

Mm.

you

Derek (03:43.385)

broken, literally suicidal in a one-room apartment, living on macaroni and cheese, no kidding, got very good at mac and cheese though, I could make it in a lot of ways. Within the first 12 months, I ended up launching my life's work, growing my business into six and then multiple six figures, falling in love. My whole life began to emerge or unfold.

John Jantsch (03:49.095)

you

Derek (04:09.824)

And what I saw was that before that, I'd been a self-help person trying to improve myself, you know, for years and years and years. And I found that most of our efforts to fix change, heal and improve ourself is a form of resistance against what is naturally trying to emerge. We end up creating conditions that are oppositional to what is really in us. So that's in a nutshell or in an acorn shell.

John Jantsch (04:30.289)

Yes.

John Jantsch (04:38.009)

You

Derek (04:39.128)

basically where the idea of emergence, I read a book on it called Emergence.

John Jantsch (04:41.223)

So we're all just waiting around for the right squirrel to bury us in the dirt? that it? That's right.

Derek (04:46.698)

Exactly. Squirrels are farmers of the forest, right? And they luckily don't have good memory because they forget about 80 % of where they buried it or something. And then we get oak trees as a result. Exactly.

John Jantsch (04:57.511)

So I've had a lot of guests on here, obviously. AI is a topic of certainly the last 18 months or so. And it's typically about tools and tactics. What's the different argument you are making when it comes to AI?

Derek (05:03.192)

for sure. Yes.

Derek (05:07.682)

Yes.

Derek (05:11.724)

Yeah, I mean, obviously I think it's an important thing. We should learn AI. should master the tools. You should know how to use them. Just like you can use internet and use a phone because you won't be replaced immediately by AI. You'll be replaced by somebody who's really good at it. And, but you are going to be replaced one way or the other. So you want to make sure you replace yourself with AI rather than being replaced by it. But basically the approach is, you know, I've spent 25 years, I started off in tech. I was a computer nerd. I built programs.

John Jantsch (05:24.58)

Mm-hmm.

Derek (05:41.357)

I watched war games. thought it was a great idea to build a program to hack into the government and start global thermonuclear war. Don't ask me why. And so I was, and then I got into the brain and was going to be a neuroscientist. And then I had this opening spiritually, whatever you want to call it near death. And I became more interested in consciousness and the deeper dimensions of us. But what I saw is that I've been practicing the inner technologies and

that we have to understand that AI is an expression and a prosthetic of our capacity for intelligence. And from the Tower of Babel to Chatch-EPT, we're still just building these outer tools. And that's OK. But with every new technology, we outsource a little bit of ourselves. And so on the one level, the very real danger, and it's already happening. MIT has studies about this.

John Jantsch (06:30.8)

Mm-hmm.

Derek (06:38.094)

that we're outsourcing the thing that makes us us, the ability to think, to think for ourself, to think deeply, the ability to create, to communicate, to connect, et cetera. And as you outsource something, if you study the technology history, you atrophy that capacity. Exactly, exactly. I don't even remember where I am right now. It's only been a few minutes. No, and so I don't have my GPS to see where I'm going.

John Jantsch (06:55.514)

Can't remember my phone number.

you

Derek (07:05.302)

And so in like GPS, our spatial cognition, our mapping capacity, all these things, and it's important to understand that cognition is not just linear, it's layered. And so as one cognitive ability starts to collapse or atrophy, there's a cascading effect. so we see this over, and I talk about this in my book, kind of the history of industrial revolutions and the unfoldment of technology.

and the outsourcing and where we're heading in a trajectory is to become like the characters in the movie WALL-E that are basically these slabs on a conveyor belt staring at screens with no more agency and no more even concern with what's happening outside in the world. That's not science fiction. There's already a lot of people sitting in their basement just like those characters. And it's especially dangerous with men who need to have

John Jantsch (07:51.441)

Yeah.

Derek (08:02.121)

utility and usefulness and if they don't, they become self-destructive or destructive in the world and that's also happening now. And the second big piece is it will do everything a human can do better, faster, cheaper. And so the big existential question of our times has to be if that's the case, what's a human for? And there is an answer to that, and we'll talk about.

John Jantsch (08:28.603)

Well, you do lay out some ways that we need to evolve or that you suggest we need to evolve. So for the person that's like, yeah, well, my job is my boss tells me I got to go in and get this work done. Here's the tools I use. it's an occupational hazard, right, that I'm doing this. So what are some of the ways that you teach people to counteract that?

Derek (08:33.315)

Yes.

Derek (08:52.451)

Yeah, when you say counteract that, you mean use the AI tools? And you're basically training the AI.

John Jantsch (08:55.993)

Yeah, just the fact that I'm there on front of that computer screen all day long using these tools, you know, because that's my job. Yeah, yeah, yeah, yeah, yeah.

Derek (09:00.951)

All that, right. That you're becoming like a WALL-E character potentially. Well, yeah, you know, just using the tools, the danger again, yes, we're using these tools and the danger with AI first and foremost is you have to make sure you use the tool to become a better version of yourself. Not like when we started to use power tool, you know, like the plow and all these different things or the automobile.

They got us somewhere faster. They made us more productive, but we didn't have to walk anymore. We didn't have to use our muscles anymore. And you can study the increase of disease by the fact that we don't have to move anymore. so, so we had to build other industries like gyms and exercise and running clubs to do the things. And that's okay. But as we start to outsource our cognition of these things, we just have to make sure, first of all, we are

John Jantsch (09:36.261)

Yeah. All right.

Derek (10:00.483)

doing hard and challenging things on a regular daily basis, because you were evolved and adapted to be chased by tigers and to chase wooly mammoths. And if you're not chasing and being chased a little bit every day, you're going to get fat and sick and cognitively decline much faster. But the great news is you can use AI to strengthen you. You can, and I talk about that with each evolution. I mean, the first evolution is AI is going to think for you.

think for yourself. So we have to deepen our ability. Right now, this is already happening with kids, happening with students. They're hitting a button, they're producing an essay, and over a semester their cognition is falling off a cliff. And already kids cannot read handwriting. They're losing that cognitive ability, let alone do it. So we have to make sure, and you can, and I show people how, to use it to know yourself better.

to use it to become a better writer, a better communicator, a better creator, a better and a deeper thinker. And again, thinking is what got us out of the trees on the savanna and up into the stars. And if we keep giving it to AI, there will come a day not too far in the future, we literally won't have the ability and we will be forced to bow before our AI overlord. That's not a science fiction trope.

So we have to use it to think deeply. If you're writing a paper or doing research, do the first amount yourself. Write the first draft. Make your head hurt a little bit every day thinking as an example. There's other examples, because it's also showing up in communication. Write that first draft of the email. Really try to communicate with that person. Have a real conversation with a human being every day.

You know, these are skills that aren't just nice to have. You know, they call them soft skills, but they're really very hard. But these kinds of skills also will make you more human, more creative, more intuitive, more alive, and it will make you irreplaceable. Because your lived wisdom, your lived experience, your internal technology, that's the one thing AI can't do.

John Jantsch (12:14.801)

Right.

Derek (12:24.727)

AI will do everything else. But if you can embed that in your work, your words, your world, now you become valuable. The moat of the future is an authentic human being. Everything else will be commoditized.

John Jantsch (12:39.953)

Well, I believe that, and I've kind of made the case for saying, think the people that are thriving in this right now are people that came from more liberal arts backgrounds instead of like a technical training to do a thing because taste and discernment I think are going to be what's left. Yeah.

Derek (12:49.903)

Correct. Correct. Correct.

Correct. Bingo, bingo, bingo, bingo. Yeah. Taste and discernment and everybody has it. They just haven't necessarily developed it. And you know, you have a lived experience. Your greatest wisdom will come from your greatest wounds. Your deepest purpose will come from all the pain and the problems you've worked through. And it builds a story and it builds a perspective that only you have, which creates taste, which creates, you know, real embodied wisdom and

John Jantsch (13:04.444)

Yeah, yeah.

Derek (13:24.685)

That is the new Prada and the new Gucci of the brave new world. Because again, AI will do everything that, you know, we're going to see more businesses started than ever before in history until business loses all meaning. We're going to see more books published, more songs produced, more websites, more apps until it's a tsunami that makes everybody want to tune out and look away and become apathetic. But then there'll be those individuals

who get to know themselves, excavate and harvest the wisdom of their life, have real taste, real point of view, real wisdom, and then use AI to scale wisdom, to scale authentic taste, to scale a singular perspective, to actually scale and magnify an algorithm only they have.

Those are the individuals that are going to become a signal in the noise.

John Jantsch (14:25.095)

So let's talk a little bit. So the emergence model says the answer is already in you, or maybe is. How does a business owner who's listening to this and maybe stuck at a revenue plateau, I mean, how did they apply that idea?

Derek (14:38.317)

Yeah, well, you know, there's different reasons why you're stuck at a revenue plateau. Some, mean, you are the biggest bottleneck usually, but sometimes depending on the business, there's, there's just different things. What got us to where we are, isn't going to, at a certain point, isn't going to get us to the next level. What got you to a hundred thousand won't get you to a million, won't get you to five, won't get you to 10 or 15, et cetera, et cetera, depending. And that's the same thing even in not just business, but I know this is business, but you know, you all have relationships too.

What got you to the first year in your relationship is not going to get you to your five, et cetera. It's something about you that has to change a new model, a new paradigm, somewhere where you have to either delegate or outsource or dig deeper. And, you know, the biggest challenge with, with businesses and it's going to be that now is, you know, it's the Kodak experience, the blockbuster experience, the businesses that were in denial, that we're holding onto an old model.

John Jantsch (15:34.459)

Mm-hmm.

Derek (15:36.515)

because it worked and it was still working up to the moment it wasn't. And so we have to be willing to create, creative destruction on ourselves, but not just on our business, but really, you know, this is, this is what could be one of the, it's the biggest existential crisis we're going to face, but it's also, I think one of the greatest opportunities to become the people we're meant to be and to have a whole new Renaissance. So you have to, again, understand that

John Jantsch (15:39.717)

Yes.

Derek (16:02.575)

There's a guy that just launched, started a, just built a billion dollar business. He didn't know anything about the business he built. He used AI and he built a team of agents, but he had a perspective and he tapped into a current zeitgeist. So he had a bit of wisdom and intelligence to identify that, which is what a great entrepreneurial creative mind does. And then he was able to scale it and build a billion dollar business. I think he just hired his brother cause he was getting lonely.

So they're gonna see a lot of the potential for that. But that required somebody to have a couple things that were human, which is a perspective, a bit of intuition, a lot of courage, some grit, the willingness to work hard. And the problem is once you build something, especially nowadays, again, that's gonna be completely competed away, that particular margin.

John Jantsch (16:56.977)

Yeah, right.

Derek (16:58.543)

The worst thing he ever did was have a New York Times article told about him because everybody's now aiming their arrows at him. what's that?

John Jantsch (17:06.503)

Is that 11 Labs, I'm guessing? Is that the company called 11 Labs? Is that who it was? Oh, okay. Yeah. Oh, okay.

Derek (17:12.067)

No, 11 Labs is something else. I think that's got more than one person. This was all about Ozempic and stuff. He just sold Ozempic, but he's not a doctor. He just was a middleman, built a billion dollar business. I think he did it in like a year. But so there's a lot of opportunity if you're creative and entrepreneurial and you're willing to trust your taste, your intuition and perspective. And of course AI can help you there. But when you understand, just follow the logic that

John Jantsch (17:20.401)

Yeah. Funny.

Derek (17:40.021)

Everything is going to be commodified because AI is just units of cognition and intelligence and it can do everything a human can do. And with embodied humanoids, it'll include the physical. You just have to keep going down the stack or up the stack or whatever and ask, well, what's left? And you want to go where the puck's going, not where it already is. And, and like I said, you're going to, you're going to, unless you have the chips.

or the capex, the money, or the energy, the only thing that's left is the humanity of it all. And if you're a company or a person, the most authentic, unique, bold, willingness to be and be creative and intuitive and also be very flexible, know, like all of those things that are natural state as children and as people until we calcify around something.

John Jantsch (18:10.417)

Mm-hmm.

Derek (18:38.369)

or a business, if it has a founder energy, keeps evolving and then it gets, it loses that and then it calcifies. So we have to get back to that and that will become again, the new moat is to be that flexible.

John Jantsch (18:51.911)

So for a lot of folks, business owners, particularly, who feel like, I'm running as fast as I can to keep up with the AI race, right? So what's the first kind of inner shift that you'd encourage them to make instead?

Derek (19:00.227)

Which is the wrong race.

Derek (19:06.179)

Yeah, again, I understand you want to learn the tools. You want to try to become as AI native as you possibly can as fast as you can, because if you don't, you will be competed out of existence. And you may have a moat for now and some things, the moats will last longer because of regulations and different things like that. And just, you might have a really good brand. And so you'll have loyalty up to a point until they can get the same thing for half the cost or less. So you have some time, but, but, but again, what's you got to think about?

Community, real humanity, real authenticity. Yes, people want stuff cheaper and faster and better. There's no doubt about it. Amazon built Amazon over that. But ultimately we have, you have to ask, what is it about me or the thing I do that is truly irreplaceable? And you, and you have to start to really be looking at, and what's interesting is you'll find

The way you built your business in the beginning often had a lot more for most, a lot, a lot more of that humanity in it, a lot more of that touch. And we're going to have to, it's like what I call a handcrafted humanity. We have to return to that. What people, what's going to be a differentiator. It's why like on YouTube, the people that are the most successful now are the live streamers because it's live.

John Jantsch (20:13.927)

Thanks

John Jantsch (20:33.307)

Mm-hmm.

Derek (20:33.443)

because it's in depth, because people feel like they can trust you, they know you versus all of the AI slop and the highly polished and produced stuff. So something that feels real and authentic and raw and live is going to win above all the polished stuff over and over and over again. So this is the kind of thing we have to start thinking about. Again, if you look back to your roots,

A lot of the ways you lived and the things you valued and the things you did are what made you successful. Then you started building a machine and it became all about scaling the machine instead of scaling the original core and heart of why you were doing it in the first place. Get back to the story. Get back to the humanity. Get back to the community. Get back to real connection. That's going to be most fundamental.

John Jantsch (21:27.203)

Awesome. Well, Derek, I appreciate you taking a few moments to drop by the Duct Tape Marketing Podcast. Where would you invite people to connect with you and find out more about your work?

Derek (21:34.275)

Yeah, I mean, they can certainly get my book, obviously on Amazon or wherever books are sold or any of the books, whole new human. They can also go to Derek Rydell, legendary life on YouTube, lots and lots of videos or my website, Derek Rydell D E R E K R Y D A L L. And there's lots of free trainings and support. And then there's my podcast emergence, millions of downloads there. And there's, there's more of this deep dive conversation for sure.

John Jantsch (22:01.287)

Awesome. Great. Again, I appreciate you taking a moment to stop by and hopefully we'll run into you one of these days out there on the road.

Derek (22:06.839)

Likewise, John, thank you so much. been a pleasure.



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Friday, May 1, 2026

Marketing Strategy for Businesses That Have Outgrown More Tactics

Marketing Strategy for Businesses That Have Outgrown More Tactics written by John Jantsch read more at Duct Tape Marketing


Marketing Strategy for Small Business: Why Clarity Beats More Tactics Every Time

Most small businesses aren’t short on marketing activity. They’re short on the clarity that would let them do less of it. After working with hundreds of small businesses on their marketing strategy over 30 years, I’ve seen the same pattern: scattered tactics, inconsistent messaging, and a team that’s busy but not aligned. The problem isn’t effort. It’s the absence of a strategy.

You Don’t Have a Marketing Problem. You Have a Clarity Problem.

Most business owners I know are working harder than ever. More channels. More platforms. New AI tools to figure out every other week. The promise of AI, by the way, was that it was supposed to make all this easier. Ask most owners how that’s going, and they’ll tell you they’re working harder just keeping up.

That’s not a tools problem. That’s a strategy problem.

When you don’t have a clear strategy, every new platform looks like an opportunity and every new tactic looks like the fix. You say yes to everything because you don’t have a filter for knowing what to say no to. Teams get busy. Vendors get busy. Nobody is coordinating. And the messaging starts to drift in five different directions at once.

I’ve seen this at every level. Businesses with five people doing marketing. Businesses with five outside vendors all working on the same brand. All moving. None of it quite connecting.

The fix isn’t a better tactic. It’s the clarity to know what you’re actually trying to do, who you’re doing it for, and why someone should choose you.

What a Small Business Marketing Strategy Actually Looks Like

Here’s where a lot of people get tripped up. They hear “marketing strategy for small business” and assume it means more planning, more documents, more time before anything happens. That’s not what I’m talking about.

Clarity starts with a single honest question: do you know exactly who your ideal client is, and do you know why they’d choose you over every other option they have?

I worked with a business owner a couple of years ago. Solid seven-year-old business, good local reputation, decent revenue. But the marketing never quite landed. He’d tried ads. Tried SEO. Had a consultant in for a while. Still felt like running in place.

When we sat down, the problem was obvious. He had tactics. What he didn’t have was a clear picture of who he was actually for. His messaging was written to appeal to everyone, which meant it resonated with nobody.

We got specific about his ideal client: who gets the most out of this, values the work, pays well, comes back, and sends referrals? Who is specifically not that person? Once he could answer those questions clearly, everything else simplified fast. The messaging changed. The channels narrowed. The conversations started to feel different.

That’s what strategy does. It’s not about doing more. It’s about knowing what matters, and having the confidence to ignore the rest. You can see this play out in our client case studies.

The Part That Doesn’t Get Talked About Enough: Team Alignment

Even when a business owner has clarity, the team often doesn’t. And that’s where a lot of good strategy dies.

I walk into businesses regularly where the founder has a clear sense of direction but the team is working from their own assumptions. The vendors are doing the same. Nobody is comparing notes. The result is inconsistent messaging, wasted effort, and a growing frustration that marketing “just isn’t working.”

That’s not a brand problem. That’s an alignment problem.

And alignment doesn’t come from circulating a PDF after the fact. It comes from building the strategy together.

When the whole team is in the room for the process of defining the ideal client, sharpening the message, and setting priorities, they own it. They understand why decisions were made. They can defend those decisions to a vendor or a prospect. That shared language is worth more than the document itself.

How to Build That Foundation Faster Than You Think

In the past, the kind of strategy work I’m describing took 30 to 45 days. And it was worth it. Clients came out the other side with more clarity than they’d had in years. Relief was usually the word that came up most.

But I kept asking myself whether we could deliver the same depth faster.

Turns out, we can. With the AI research tools we’ve gotten good at, we can do the front-end analysis of your industry, your existing marketing, and the competitive landscape before we ever show up. Which means the day itself is all signal, no setup.

We call it Strategy First in a Day. One focused day with your key team in the room. We build the ideal client profile, sharpen the positioning, tighten the messaging, and set the priorities for the next 90 days. Same outputs as the full engagement. One day instead of 45.

It works especially well for businesses in the one to 25 million dollar range: ones that have proven they can get clients but feel the growing complexity that comes with real traction. The ad hoc approach got you here. It won’t get you to the next level.

Questions I Get Asked About This

Is this only for businesses that are struggling with marketing?

Not at all. Some of the businesses that benefit most are growing well but feel the friction. Revenue is up, but the messaging is inconsistent. The team keeps restarting conversations that should already have answers. Strategy First in a Day works best when there’s real traction and you’re ready to make the marketing match where the business actually is.

What does my team walk away with at the end of the day?

A complete strategic foundation: your ideal client profile, your core message, your positioning relative to the competition, and a 90-day priority roadmap. Some businesses hand that to their internal team and run with it. Others move into ongoing fractional marketing leadership. Either way, the work is done in the room, not assigned as homework.

How is this different from a workshop or a consulting engagement?

Workshops give you frameworks. Consulting engagements give you recommendations. Strategy First in a Day gives you the actual deliverables, built with your team, that day. The distinction matters. When everyone in the room builds the strategy together, they understand it, they own it, and they can actually use it. That’s different from being handed someone else’s conclusions.

The Bottom Line

Growth that feels messy usually isn’t a marketing execution problem. It’s a clarity problem. And clarity isn’t something you stumble into by adding more tactics.

It starts with knowing who you’re for, why they’d choose you, and what matters most right now. Everything else follows from that.

If you want to see what building that foundation looks like in a single focused day with your whole team, head to dtm.world/oneday. That’s where we’ve laid out exactly how Strategy First in a Day works, who it’s built for, and what you walk away with.



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Thursday, April 23, 2026

Most Businesses Fail Because Founders Can’t Sell

Most Businesses Fail Because Founders Can’t Sell written by John Jantsch read more at Duct Tape Marketing

Catch the Full Episode

Episode Overview

In this episode of the Duct Tape Marketing Podcast, host John Jantsch sits down with serial entrepreneur Brian Will to unpack the real reasons most businesses fail and why it has little to do with product, market, or funding. Drawing from his experience building 10 companies worth over half a billion dollars, Brian explains how sales, not technical skill, is the true driver of business success.

The conversation explores practical sales psychology, common mistakes founders make, and actionable strategies to improve closing rates. Brian also shares his unconventional journey from high school dropout to successful entrepreneur and breaks down why mastering communication, negotiation, and human behavior is essential for any business owner.

Guest Bio

Brian Will is a serial entrepreneur who has built or co-built 10 companies across five industries, collectively valued at over $500 million at their peak. A high school dropout turned business leader, Brian specializes in sales systems, negotiation strategies, and business growth. He is the author of multiple books, including The Dropout Multi-Millionaire and The Psychology of Sales and Negotiations, where he shares proven frameworks for scaling businesses and improving sales performance.

Key Takeaways

1. Most Businesses Fail Because Founders Can’t Sell

  • Failure is rarely about product or market. It is about lack of sales ability.
  • Many founders are technicians who lack skills in selling and management.

2. The Biggest Sales Mistakes

  • Talking too much
  • Sounding like a stereotypical salesperson
  • Overloading prospects with technical details

3. Sales Is a Conversation, Not a Pitch

  • Asking the right questions is more powerful than presenting features.
  • Customers will tell you how to close them if you listen carefully.

4. Simplicity Wins

  • Communicate at a basic, clear level, around a fifth grade level.
  • The more complex your explanation, the less your customer retains.

5. “No” Is the Most Powerful Word in Sales

  • Every negotiation starts with “no.”
  • Setting expectations and anchoring price ranges improves outcomes.

6. Never Ask for a Budget

  • Customers will often mislead you.
  • Instead, provide a price range and let them choose within it.

7. Match Your Sales Style to the Buyer

  • Emotional buyers respond to feelings.
  • Analytical buyers want data.
  • Adjust your approach quickly based on cues.

8. Founders Must Build Around Their Weaknesses

  • If you are not a salesperson, hire or partner with one.
  • Success requires entrepreneur, technician, manager, and salesperson roles.

9. Listening Is a Competitive Advantage

  • Knowing when to stop talking dramatically improves close rates.

10. Growth Comes From Letting Go of Control

  • Brian’s biggest lesson is that success accelerated when he stopped trying to do everything himself and trusted more experienced partners.

Great Moments

00:02 – Why Businesses Really Fail
Brian explains that failure is usually due to lack of sales skills, not product or funding.

00:54 – Discovering a Natural Talent for Sales
Brian shares how he accidentally discovered his ability to sell insurance.

03:52 – The Three Core Sales Mistakes
Talking too much, sounding like a salesperson, and being overly technical.

05:35 – Talking Yourself Out of the Sale
A story illustrating how over explaining can lose deals.

07:04 – The Power of “No” in Negotiation
Why every negotiation starts with rejection.

09:57 – Why Technicians Fail as Business Owners
The Joe the plumber example highlights missing business skills.

12:29 – Ask Questions, Don’t Pitch
How questions reveal exactly how to close a deal.

14:47 – Practical Sales Example (Windows)
A real world walkthrough of effective sales questioning and pricing.

16:40 – Why You Should Never Ask for a Budget
Customers will mislead. Set ranges instead.

18:13 – The Lesson Brian Wishes He Learned Earlier
Success came when he stopped trying to do everything himself.

Memorable Quotes

“Most salespeople fail for exactly the same reasons. They talk too much and act like a salesperson.”

“If I can get you to have a conversation instead of selling, your closing rates will go through the roof.”

“Every single negotiation starts with no.”

“If your business fails, it won’t be because you’re bad at your craft. It will be because you can’t sell or manage.”

“The more you talk, the less they hear.”

John Jantsch (00:02.122)

What are the reasons most businesses fail has nothing to do with their product, their market, or even funding and everything to do with the fact that the founder never learned how to Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is Brian Will. He's a serial entrepreneur dropped out of high school, went on to build or co-build 10 companies across five different industries collectively worth over half a billion dollars at their peak.

He's the author of three books, including one we're going to talk about today. No, the psychology of sales and negotiations. So Brian, welcome to the show.

Brian (00:40.654)

John, I appreciate you having me today. It's gonna be fun.

John Jantsch (00:43.348)

So, start with the fact you dropped out of high school, built 10 companies. At what point did you realize that maybe this selling thing has a lot to do with my success?

Brian (00:54.648)

You know, it's funny, John, the first company I did was landscaping and I only did it because I basically had no education and no job skills and I thought anybody could dig a hole and mow grass. Right. So that's what I did. And I did that for 10 years and that company did well until it didn't. That's my one of my favorite things and ended up losing everything. Almost went bankrupt, lost the house, the cars, made a couple of critical errors in business that I carried with me for the rest of my life.

John Jantsch (01:05.683)

Yeah, right.

Brian (01:23.81)

But what was interesting when I got out of the landscaping business is a buddy of mine, he said, hey, you should come sell insurance with me. Now, mind you, I'm thinking, you remember the movie Groundhog Day with Bill Murray? And you remember Ned, needle nose Ned, and every day he tries to get Bill and one day Bill just knocks him out in the street. That was my internal picture of an insurance salesman. And I did not see myself walking around with a briefcase and a hat, know, chasing people down on the street.

John Jantsch (01:34.856)

yeah. One of my, one of my favorites. Yeah. Yeah.

John Jantsch (01:46.048)

Yeah.

Brian (01:51.022)

And I told my friend, no, I'm not selling insurance. Never. I'm a landscaper to start with. So he bugged me and bugged me and six months goes by and he kept showing me big checks. And finally I said, all right, how do I sell insurance? And he said, give me $500. I'll give you some leads. I'll take you on one appointment and then I'll turn you loose. That's the worst way to train a salesperson. I got to tell you.

John Jantsch (02:13.642)

you

Brian (02:15.061)

So that's what we We went on one appointment. We went into this house. We came out. He goes, I just made $500. And I was like, my gosh, that's incredible. So I took these 20 leads and a week later I showed up at the office and I had sold 12 insurance policies. And the guy that owned the agency, I walked in, I put him on the table and he goes, what's that? I said, those are the insurance policies I sold this week. And he goes, how many leads did you get? And I said, I had 20. I said, is that not good enough? He goes, my God.

That's like top 1 % in the country. What did you do to sell those? I remember saying, I don't know. I just sold them. I had no idea, John, I could sell. I tell my kids all the time, you probably have talents you don't know yet. And one of the talents I did not know at the time was apparently I could sell. And within six weeks, I was producing 50 % of the revenue in this agency.

John Jantsch (02:58.421)

Mm.

Brian (03:08.587)

Six months later, I broke off. started my own agency. A year and a half later, I sold it to a venture capital firm. It was my first sale. And we turned it into a company that went public. I didn't know I could sell. I just could, and I don't know why. But then I turned it into a system of selling and sales management and training and wrote the book. And, you know, that's what I do.

John Jantsch (03:30.474)

Well, a lot of people suggest sales can be taught, but it's not a skill necessarily. But you kind of backed into it as like, had that skill. I don't even know what I was doing. So how do you kind of reconcile that with the idea that you're now taking people who maybe say, I don't have that skill and you're teaching them.

Brian (03:44.813)

I

Brian (03:52.654)

You know, it's interesting. Most salespeople fail for exactly the same reasons every single time. Number one, they talk too much. Number two, they act like a salesperson. If I can just get you to learn how to have a conversation with somebody and not act and sound like a salesperson. You know, a salesperson's their voice.

John Jantsch (04:02.442)

Yeah.

Brian (04:15.854)

goes up like an octave and they talk really fast and they're excited. Like, hey, John, how are you, man? I'm glad you came in today. And you're like, dude, you're a salesperson. Stop doing that. Right. And then if I asked you about a product, you have to give me a 20 minute dissertation on everything there is to know about everything about this product. And I don't care because we know that psychologically people only remember 30 % of what they hear anyway. So the more you talk, the less they hear. And then the more you talk, the less they want to listen to you. And now they just want to leave.

So if I can get you to number one, have a conversation instead of sell and number two, learn when to shut up, your safe's closing rates will go through the roof right out of the gate.

John Jantsch (04:55.776)

My father was kind of an old time salesperson. was a manufacturer's rep and he'd go into these towns and go around the square to the stores that were there. I used to go with him every now and then. I remember he was like, really, we got this great new product. I'm going to show this person today. He walks in and he's like, hey, we got this great new product. The guy's like, that is nice. Can I get 10 cases? Got out his pad, sat it down, came to pen.

and left. was like, well, you didn't even tell me about it. He was like, I took the order. And it just lasted with me forever. A lot of people talk themselves out of orders.

Brian (05:35.663)

Oh yeah. And the third thing is they talk too technical, right? I remember I was doing a project out in Seattle a year or so ago and I always, if it's a small sales team, I like to go out with the salespeople and listen. And I out with their top salesperson and he went in to see this customer and they were selling windows and he's like, yeah, and these windows have...

The Belgian slash and the six inch nails and they do this and this and the customers nod their head. And I stopped, said, hey John, can I ask you something? What is a Belgian slash and a six inch nails? That sounds like a band. And he goes, I don't know, I said, and he said something different. And I looked at the customer and I said, did you hear six inch nails? And they go, yeah, that's what we heard too. And if I hadn't stopped John and asked the question, they would have the whole time never known what he said, right?

John Jantsch (06:12.946)

You

John Jantsch (06:27.21)

Yeah, yeah, yeah.

Brian (06:28.622)

So you can get too complicated and lose your client so easily. And I tell people, don't use tech talk. Talk at a fifth grade level. Stop due check-ins, know, pause for effect, just like I did right there. And, you know, there are a few things we can teach you to make you better. We may not be able to make you the best, but we can make you better.

John Jantsch (06:54.314)

So you start your, I think this is not your first book with this, the word no. Is there a story behind why you've kind of latched onto that?

Brian (07:04.874)

Yeah, because the most powerful word in the English language is no. Without a doubt. And that's on both sides of the sales process. can't tell. I've got so many stories about the word no. And the Genesis literally, believe it not, comes from Richard Branson. And he wrote a book. And one of the things in his book, he says, is if your first offer doesn't insult them, you've offered too much.

And no matter what, because if you're talking to somebody who's a negotiator, they're never going to offer you what you want. And if you're selling something, you're never going to sell it for, you know, never going to offer it for sale for what you actually want. So we already know right out of the gate, both sides are going to say no. Right. So we start with no. That's what we always start with. And every single negotiation starts with no. I'll give you a, I'll give you a funny example. I own some restaurants. I have a manager that works for me.

John Jantsch (07:36.629)

Mm-hmm.

John Jantsch (07:54.186)

Thanks.

Brian (07:59.791)

And I was sitting in there with a general contractor one day and the manager comes up and he said, Hey, the electrician's here and he wants to fix the outlet and the lamp and he wants $1,200. I said, offer him 600. And the manager looked at me and goes, what do you mean? I said, go back. He's already here. He's either going to take my 600. He's going to go home. He goes, but it's 1200. said, listen to me, just go offer 600 and come back. He comes back. goes.

He'll do it for nine. I said, take the deal. Right. And the manager was like, I don't understand what just happened. And the person at the table goes, do you do all your negotiations that way? I said, yes, I do. Whatever you tell me, it's no.

John Jantsch (08:40.96)

Well, that's an interesting point because the word negotiation is in the title, but I think a lot of people think selling is, have this offer, I give it to you, you pay me or you don't pay me. That negotiation is really not even a part of the deal. It's like, do you want it or not? So, and what you're suggesting is it should be a part of every conversation or at least every transaction.

Brian (08:56.419)

Yes.

Brian (09:04.536)

So you've been to the mall, right, John? To a store, to buy a suit or pants or... Those people are technically salespeople, but they're not selling you anything. That's retail, right? Salespeople are true salespeople that are going out and trying to sell a product or a service, and those things are negotiable, period.

John Jantsch (09:13.524)

No, no.

John Jantsch (09:24.234)

So what do you say to that? A lot of times, mean, a lot of my listeners are, you know, they don't have sales teams. mean, the founder is selling out there. And a lot of times they got into the business because they were good at doing something like landscaping, for example. Right. So how do you turn that person, especially the person is like, I hate selling. How do you turn that person? mean, obviously one of the pieces of leverage you have is the fact that, well, if you don't sell, you're going to be out of business. But how do you turn that person into

Brian (09:43.672)

Yes.

John Jantsch (09:54.519)

you know, somebody who could successfully sell.

Brian (09:57.423)

So my first book, John, is called The Dropout Multi-Millionaire. And I talk a lot about this in that book. And we like to say that every successful company has four personalities. And I don't care if it's Apple Computer all the way down to the guy who just started his own business. You have an entrepreneur who's a big thinker, who's also usually a salesperson, but not always. You have the entrepreneur, you have the technician, you have the manager, and you have the salesperson, right? Most businesses...

John Jantsch (10:01.311)

Mm-hmm.

Brian (10:26.572)

are started by technicians and they're not salespeople. And as I like to say, my books are famous for Joe the plumber, right? Joe's a plumber, he works for XYZ Plumbing for 20 years. He goes out every day, they're paying him 50 bucks an hour. One morning, Joe wakes up and says, why am I charging 150 an hour? I'm only getting 50. I'm gonna start my own business and we're gonna call it Joe's Plumbing. So Joe starts Joe's Plumbing.

If Joe's plumbing fails, it will not be because Joe is not a good plumber. It will be because Joe is not a good salesperson or a manager, one of the two. But Joe thinks that all there is to business is the technician part, not understanding that he doesn't understand how business works. He doesn't understand how insurance works and payroll works and sales work and, you know, managing people. None of that. He doesn't get that. And so that's why most businesses fail is because they're started by technicians.

If you are a technician, understand that you don't know how to do sales, bring somebody in who does.

John Jantsch (11:28.938)

Yeah. No, no, no question. I think a lot of people jump out of, out of work and, decide to start a business and don't realize just there's a lot of moving parts. So, if somebody came to you, they were a newbie in, like a class or coaching or something you were doing, what, would be the basic principles kind of map out the basic principles that you would teach or that have really worked for you over the years?

Brian (11:39.33)

Yes.

Brian (11:55.342)

You mean a new business owner?

John Jantsch (11:56.754)

Yeah, who wants to get better at selling? Yeah, yeah, yeah, yeah.

Brian (12:00.374)

better at selling. Okay. So the first thing we're going to do is we're going to, and I hate to say this, but I'm going to go out with you on a couple of sales calls to find out what you're doing right and what you're doing wrong. And then we're going to develop a system for you to learn how to sell. So there in my book, we lay all these things out, but it's sick. It literally gets into the things we've already talked about, which is you need to bring your presentation down to a few words, not a five minute dissertation.

John Jantsch (12:27.114)

Hmm.

Brian (12:29.934)

You need to quit selling and just ask questions. That's one of the most powerful sales tools there is. If I can find out what you want, why you want it, when you want it, who else you've looked at buying it from and why you didn't buy it from them, you will tell me exactly how to close you. But that's a series of questions. If we want to get into, you know, high level sales, then we'll start talking about

learning who the other person is. You know, some people give and receive information differently, as I like to say. John, if you're an emotional person and you like you live on your emotions and what's going to feel good and do good. And I try to give you a bunch of data. You're going to your eyes are going to roll back in your head. If you're a data person and I can tell that very quickly when I first start talking to you and I start giving you all the emotional reasons why you should do something and you keep going, no, just give me the numbers. Right.

how you receive information, how you give information is how you receive it. I need to pick up that small thing and my sales tactic has to match how you receive information. And then my close ratios will go up. Matching that with not talking too much, asking a ton of questions and letting the person close themselves. These are things we teach that I would try to teach somebody. And then it's learning when to shut up. Like that's the huge one. Just stop talking.

John Jantsch (13:58.314)

So the point you make about reading, you know, how somebody wants to be sold, how they process information, how they learn. Doesn't that take a long time to really get good at? I know one of the things that they teach all the time is just what you talked about. Go in and probe, right? Ask questions, ask questions, ask questions. I don't really like that when somebody comes in and I feel like I'm being interviewed because I'm like, I don't really know you that well yet. I don't trust you necessarily. I'm not going to give you, you know, all this information you're asking me for. how do you...

How do you deal with kind of, I mean, how do you teach people to do that reading, you know, how somebody needs to be, and again, I'm, you know, years of experience, you probably learned it because you've seen everything, but how does that newer person who is really maybe feeling a little uncomfortable with this, like this new approach that they've been taught?

Brian (14:47.982)

Well, these things are gonna all be product specific. So let me just, let me give you one, right? I have a company that does window and door replacement. Okay? So when I walk up to the door, I'm like, hey John, how are you doing? I understand that you're looking to replace some windows today. Is that right? Yeah. But which ones are you looking to replace? Well, I'm thinking the ones on the front of the house. Why do you wanna replace those? I mean, why not all of them? Why just these? And you're gonna say, well, because...

John Jantsch (14:52.382)

Yeah. Right.

Brian (15:16.526)

I either want a bigger window or this one's fogging up or I need a double pane window. So these questions aren't really interviewing you as much as why are you wanting to replace these windows. And when you say, this one's leaking and this one's leaking and I don't want a double pane here or I want a bigger window, I'm like, okay, great. So you're looking at a double pane window, you want to do this and this. Have you shopped with anybody else? And you'll say yes or no. Do you have any idea what windows like this cost? And you're going to say, well, not really.

John Jantsch (15:19.786)

It's all the sun all day. Yeah.

John Jantsch (15:30.453)

Mm-hmm.

Brian (15:46.061)

And then I do what we call, we set the Delta, right? And I'll say, well, just to let you know up in advance, Windows costs, and I know this because I did this with a window company, Windows costs between 300 and a thousand dollars a piece to replace. 300 is going to get you a base level, a thousand is going to get you the Mac daddy. What range are you going to be in? I'm going to set the range. And the reason I set the range is because I don't want you to come in and say, I thought they were a hundred bucks and I just spent a half a day with you.

John Jantsch (16:08.874)

Mm-hmm.

John Jantsch (16:14.922)

Yeah. All right.

Brian (16:16.27)

Right. I also want to try to I don't want to pitch you a thousand dollar window when you say my budget's 200 or if it's in my I never asked somebody a budget. I always give them a range. let them pick in the range. You want the cheapest at 300. You want me to talk about the thousand. Let's go in the middle. OK.

John Jantsch (16:23.882)

Mm-hmm. Yeah.

John Jantsch (16:31.508)

Yeah, you know, people ask the budget question. I'm always, you know, what are you looking to spend? That's my favorite question. And I'm like, as little as possible. mean, I'm just trying. It is.

Brian (16:40.174)

Yeah, that's a terrible people don't ever ever ever ask somebody what their budget is and they go why I'm saying because they'll lie to you. They want I don't go into the car lot and say I'm really looking to spend $52,560. Right? I'm gonna lie to you because I think you're to take advantage of me. Now, if that same person says Windows costs between 300 and $800 a piece.

John Jantsch (16:54.898)

Right?

Brian (17:05.646)

Now you know you're not getting it for 200 bucks. You're gonna give me at least, you want me to start at 300, 500, 800, where do you wanna go? Because I could spend all day talking about Windows, but let's talk about what's important to you. And by the way, if we're gonna get into super high level sales, John, if they pick the 500 and we get to the end and they're not willing to commit, this is what we call the drop back and punt. I'll say, well, let me ask you something. To be very fair, I just told you all about the $500 Windows, and those may be what you want.

Would you have any interest in hearing about the $300 window? Because if you say yes, you could never afford the 500 in the first place.

John Jantsch (17:42.504)

Ha

So do you find that these principles that you teach doesn't really matter? The industry, B2B, B2C, doesn't really matter?

Brian (17:52.855)

It is what, look, people are people. I don't care if you are the CEO of IBM, you still go home and fight with your wife and your kids are throwing up on you and you know, you're just a person.

John Jantsch (18:03.914)

So you also wrote the Dropout Multi-Millionaire. What lesson from that book do you wish you'd learned 10 years earlier?

Brian (18:13.55)

You know, I spent my first 10, 15 years in business trying to do everything myself, trying to be the smartest guy in the room. Particularly when you get under pressure, too many entrepreneurs fall back into the red personality zone where they get very autocratic and you will do it my way and blah, blah, And it wasn't until I met my business partner, Steve, who was way more successful than me.

And that even took a year before I broke down and I said, you know what? I'm going to listen to you. And when I did that, we went from zero to we sold our company for $80 million three years later. You know, at some point you have to understand that there are smarter people than you as smart as you think you are. There are people that know more about certain things that you need to listen to.

Finding somebody who's been there and done that, who's willing to come in and help you and tell you, and then your ability to take that advice and listen to it is the difference between your success today or your failure tomorrow, 100%. And I didn't know that when I was young.

John Jantsch (19:28.126)

I think that's a great place to end it today. Brian, I appreciate you taking a moment to stop by the Duct Tape Marketing Podcast. Is there anywhere you invite people to connect with you and find out more about your work?

Brian (19:37.484)

Yeah, BrianWillMedia.com. BrianWillMedia.com. My books, my training, everything's on there. You can find everything you want to know.

John Jantsch (19:43.816)

Awesome. Well, again, I appreciate you stopping by and hopefully we'll run into you one of these days out there on the road.

Brian (19:48.943)

Appreciate it, John. Thanks for having me.



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Wednesday, April 22, 2026

Your Team Reflects Your Leadership Values

Your Team Reflects Your Leadership Values written by John Jantsch read more at Duct Tape Marketing

Catch the Full Episode:

Episode Overview

In this episode of the Duct Tape Marketing Podcast, host John Jantsch sits down with executive coach and author Aiko Bethea to explore the deeper reasons why teams struggle with communication, trust, and accountability. Drawing from her book Anchored, Aligned, Accountable, Aiko introduces a powerful framework for self-leadership that goes beyond surface-level tactics and addresses the internal beliefs and patterns—what she calls “BS”—that derail effective leadership.

The conversation unpacks how leaders can move from reactive behaviors driven by external validation to intentional actions grounded in core values. Aiko shares practical insights on navigating difficult conversations, fostering psychological safety, and recognizing the “shadow side” of values that can unintentionally hinder growth.

This episode is a must-listen for leaders seeking to build stronger relationships, create healthier team dynamics, and lead with clarity and accountability.

Guest Bio

Aiko Bethea is the founder and CEO of Rare Coaching & Consulting, where she serves as an executive coach to Fortune 100 companies and nonprofit organizations. She is the author of Anchored, Aligned, Accountable: A Framework for Transcending BS and Transforming Our Lives and Work, with a foreword by Brené Brown.

Aiko is a former director at the Bill & Melinda Gates Foundation and a Dare to Lead™ Certified Facilitator. Her work focuses on helping leaders build self-awareness, navigate complexity, and create cultures rooted in trust and accountability.

Key Takeaways

1. Leadership Problems Are Often Values Problems

What appears as a communication breakdown is often rooted in misalignment with personal values. Leaders must identify and consistently act from their core values to build trust and clarity.

2. The “Anchored, Aligned, Accountable” Framework

  • Anchored: Know your core values
  • Aligned: Ensure your actions reflect those values
  • Accountable: Take responsibility for the impact of your actions

3. The Hidden “BS” That Derails Leaders

Limiting beliefs—such as scarcity, perfectionism, or the need for external validation—prevent leaders from operating authentically and confidently.

4. Values Have a Shadow Side

Even positive values like kindness can backfire. Avoiding difficult conversations in the name of kindness can lead to poor performance and misalignment.

5. Self-Awareness Is the Foundation of Leadership

Leaders must recognize how their behaviors impact others, especially when the outcomes don’t match their intentions.

6. Psychological Safety Starts with the Leader

Creating a safe environment requires modeling openness, inviting feedback, and responding constructively when challenged.

7. Accountability Goes Beyond Metrics

True accountability includes how results are achieved, not just whether targets are met. It’s about behaviors, relationships, and long-term impact.

Great Moments (Timestamps)

  • 00:01 – The real reason teams struggle with hard conversations
  • 01:46 – Why self-leadership is missing in organizations
  • 02:56 – Defining the “BS” that blocks effective leadership
  • 05:25 – The difference between having values and being anchored in them
  • 07:04 – The “shadow side” of positive values like kindness
  • 10:10 – Why self-awareness is essential for leadership success
  • 13:01 – Rethinking accountability beyond numbers
  • 15:17 – Navigating leadership as a woman of color
  • 17:38 – Practical ways to build psychological safety
  • 20:19 – Diagnosing when something feels “off” in relationships

Memorable Quotes

“What looks like a communication problem is often a values problem hiding underneath.”

“Your values have a shadow side—when overused, they can actually pull you out of alignment.”

“Accountability isn’t just about results—it’s about the impact of how you show up.”

Where to Connect with Aiko Bethea

John Jantsch (00:01.848)

What if the reason your team can't have hard conversations with you, with each other, with clients isn't a communication problem, but a values problem hiding underneath one? Hello and welcome to another episode of the Duck Tape Marketing Podcast. This is John Jantsch. My guest today is Aiko Bethea. She's the founder and CEO of Rare Coaching and Consulting, an executive coach to Fortune 100 companies and nonprofits and the author.

of a book we're going to talk about today, Anchored, Aligned, Accountable, a framework for transcending bullshit and transforming our lives and work with a forward by Brene Brown. She's a former director of at the Bill and Melinda Gates Foundation and a Dare to Lead certified facilitator. So Iko, welcome to the show.

Aiko (00:50.733)

Hi, thanks for having me, John.

John Jantsch (00:52.352)

So, you know, these books, they've become really popular now that have curse words in the title. You know, that's kind of a new thing. And then you put these, you know, you don't want to have the full word. So you put the little aster, or the, what do we call that? An asterisk in there. So how are we supposed to pronounce that when it has the asterisk in it? I just went, blew through it and said the real word, but I always find that funny.

Aiko (00:56.995)

Ha ha ha!

Aiko (01:05.953)

Asterisk. huh. You're right.

Aiko (01:15.257)

Well, one, I think you said it perfectly. When I'm with audiences, oftentimes maybe I'll say BS instead, but you were perfect.

John Jantsch (01:17.006)

Hahaha

John Jantsch (01:21.678)

Yeah, yeah, yeah, yeah. So you have worked with major institutions, Fortune 500 companies mentioned earlier, the Gates Foundation. Now you're working with businesses of all sizes, really. What did you see inside those bigger organizations that made you want to build a framework for something, I don't know, some people might see as unglamorous, like self leadership?

Aiko (01:46.979)

Yeah, I would say that the same thing I saw within organizations when I was supporting them with their culture reflected what I saw in the leaders at all levels. So not just the C-suite that I work with, but also folks who might be entry level. And it was this, what could have been built for them is knowing who they are and who they want to be as a leader.

versus always looking for external validation, second guessing themselves based on whichever way the wind was blowing. Is my boss glad today? Are they in a bad mood? Who do I need to be? Did I get an argument with my partner today? What is the news saying? I remember that voice of my grandmother that was saying X, and Z, but supporting them and getting right back to their own grounding of who is it that they want to be and to have that intrinsic motivation.

versus going any way which the wind blows and feeling insecure or unsupported.

John Jantsch (02:46.158)

When you, we already mentioned the BS in the subtitle, was there a pattern that you were actually naming when you chose that for your framing?

Aiko (02:56.341)

Absolutely. We say the framework itself is very simplistic. The framework for self leadership at home or at work is being anchored into your values, aligned in terms of your actions, aligning with those values, and then being accountable for whatever that impact might be as well. And I would say that just with that alone, it helps people to come back to the forefront. And I had to think about what gets in the way of somebody actually practicing this framework.

And it's what I call the BS. So they could be the things in terms of we all have a community or family of origin, this belief that you need to always be producing to earn your worth, a belief of perfectionism or scarcity, which is like, hey, there's only enough of juice to go around, right? Or here comes John being hired, so I need to either sabotage him or keep one upping him versus thinking there's enough of space for everyone.

And once I go into scarcity, it completely goes, it's like the cousin of catastrophizing. Because once I realize, man, John's a new guy on the block, he's gonna, there's only space for one of us. And I think, wow, you're doing so well and you're outshining me. Next thing I do is I see that I'm gonna be fired. I'm not gonna be able to pay my bills. We're gonna be homeless. It happens like in a second. So the BS is really all of these things that...

we default to and may not always even recognize where they're coming from, but they stop us from being able to be anchored, aligned, and accountable.

John Jantsch (04:28.718)

I love that talking about that because so many people, it's it's cliche, but it's from childhood, right? A lot of the stuff that we carry around. I have nine siblings, so there were 10 children in my family. And so I should have a scarcity mentality, right? But my mom was always, her big thing was up, there's always room for one more. There's always room for one more.

Aiko (04:40.126)

woah.

Aiko (04:48.471)

I love that, yes.

John Jantsch (04:49.0)

And, and, and I think that that just really, you know, I feel like I do have that, like, Hey, I have no competitors. There's like the world's this big place, you know? And so, so it is funny that we do carry that into however we show up.

Aiko (05:02.095)

And that's a beautiful gift that your mom gave you. That's a great gift.

John Jantsch (05:03.662)

So there's a, mean, you're talking about being anchored in values. think a lot of business owners would say, well, yeah, I bring my values to it. My business is all about what I believe and what I value. So what's the difference between having those values and actually, in your words, being anchored in?

Aiko (05:25.155)

Yeah, so I could probably show you better than I could tell you. So I start off with asking people just top two values, because once you get to four, five, and six, it's just dilution. So John, what would you say one of your top values is? What is your top two?

John Jantsch (05:38.51)

top values? Well, I kind of shared one of them, I think that abundance, you know, is that the world's an abundant place is certainly one of them. And then I would like to say also kindness that, you know, that that that's something that's hard to in practice when you're especially as a business owner, when you're forced with like people punching you, or it feels like it. But I would say those those are pretty high.

Aiko (06:04.269)

Yeah, yes. So when you're in an abundance in that value, what are you doing? You kind of told us a little bit, but just say a couple of actions.

John Jantsch (06:15.086)

One, as I said, know, really certainly not viewing in the business context, not viewing people as competitors, but really viewing people as as collaborators, know, partners more often, regardless of how the world might label them.

Aiko (06:30.957)

Lovely and then kindness. What does that look like? What are you doing?

John Jantsch (06:34.774)

Well, probably starts with words, know, really choosing words carefully and not, you know, not letting like the fact that I'm stressed out about a deadline or something of impact, how I maybe show up in a meeting before that or something.

Aiko (06:49.495)

Yes, so have this degree of intentionality about what you say and maybe there are these behaviors that sounds like you maybe even pause before you say or do something. So one of your. You do I want to let you know.

John Jantsch (06:58.582)

I sound like a really good person, don't I?

Aiko (07:04.597)

And if we go back to your question that you asked, you said, why does it get in the way in terms of people being able to be anchored in their values? And because your values are so lovely, I'm going to take a different turn on this of what could get in the way of that is that our values also have a shadow side, like when we over index on them. And so it might be, John, that there's somebody who, let's just say your business, you have somebody who is, you know, perpetually coming in late, leaving early.

John Jantsch (07:09.272)

Yeah.

John Jantsch (07:20.642)

Hmm.

Aiko (07:34.64)

something and your value is kindness so you want to you know you want to be able to not like be yelling you're being very intentional about the words you use etc and this is not the case for you because I know that you're a mature leader period but what might get in the way of somebody really being in that anchored in that value of kindness might be the shadow side where I'm not gonna give Bob the feedback might land really

John Jantsch (08:01.966)

Mm-hmm.

Aiko (08:03.821)

in a hard place because my value is kindness. And so I don't want to hurt him. I also don't want him to feel like there's not enough space or room at the table for him. So I might not live into truly what that value of kindness is, which you'll go to the impact. Your impact isn't likely that you want Bob to keep underperforming. And if you keep thinking about you'd be like, the impact is I want Bob to be able to do his best.

And so we would have to look at the impact, and you're like, well, if I don't say anything, I'm actually not moving into my value. So that critical self-awareness and curiosity would take you to, wow, actually my value would tell me that I need to give him this feedback. And that's the kindest I could be. Because I want the impact to be that he is able to show up and do his best work. But that shadow side can sometimes deter us from truly being in that value. And instead, we're deflecting

John Jantsch (08:36.493)

Yeah.

Aiko (09:01.101)

or going over indexing in other ways. So that's the other side of it.

John Jantsch (09:06.552)

Well, that's really interesting. talk about that kind of flip side of it, because I will say that I've learned through trial and error that sometimes that kindness can show up in the negative and that I hate confrontation. And sometimes confrontation is necessary, but I avoid confrontation sometimes. that's an instance where it actually having maybe that self-awareness is

Really an important understanding, isn't

Aiko (09:37.968)

Absolutely and you're drilling and peeling back on that value. It's still the value of kindness, but you realize wow kindness means being able to have this impact. Helping Bob to be the best he can and helping you to be able to be honest and authentic versus just sparing somebody's feeling and actually I'm trying to avoid conflict. So that's how values we can live into them by being so clear about it and being clear of the impact.

John Jantsch (09:46.914)

Yeah, yeah.

Aiko (10:04.267)

Usually people don't get to that next point of the check and balance, is, but am I having the impact I want? Wait, I'm not in alignment.

John Jantsch (10:10.413)

Yeah. Yeah. Yeah. Yeah. So I already let the self-awareness term out of the bag. I swear every leadership book that's ever been written, I've had a lot of leadership authors on here. I mean, I can't think of one leadership book that didn't start with the need for self-awareness. If you're going to be a leader, you have to realize all the ways that you're sabotaging yourself or all the behaviors that aren't coming across like you think they are. So how...

I mean, when you work with somebody who is clearly not seeing what's obvious, you know, in a lot of cases, I mean, how do you get a business owner who believes they're in alignment to actually see where the gap is?

Aiko (10:53.551)

Yeah, usually, and there are my coaching practices, I really do go in knowing that and believing that my clients are completely resourceful. I don't need to tell them or direct them what to do. As a matter of fact, me telling them isn't going to help them. Otherwise, they just read an HBR article and do what it says, right? So the idea is that intrinsic innovation so that they are living into who they want to be. So first we'd start with what impact do they want to have?

And what does that impact look like? And if the impact is not correlating, we know there's this motivation now like, well, we've got to do something different. So they can notice what is actually happening in real time and name it. People don't give me feedback. When I ask for ideas, they don't give them to me.

When I actually try to have transparent conversations, people are quiet in the room. They always agree with me. And they're like, but I want people to bring some tension and to be able to give me certain feedback. OK, so you're not getting the behavior you want or the impact. What are you actually doing? How do you want it to be? How are you going to actually get that from people? What could be getting in the way? And then they might learn, wow, I found out in practically getting feedback or observing what I do is that

when you know Beth actually tries to raise her hand or say something I talk over her or I say my idea first and everyone kind of falls in. All I help them to pause to note what are they noticing how do they want it to be and now what do you need to do to get there and why is this even important to you and that's usually when it goes to not only desired impact but what are your values and who do you want to be right.

John Jantsch (12:38.69)

Yeah, and I do think sometimes people, they can identify is the symptoms, so to speak, and not necessarily the root cause, right?

Aiko (12:46.223)

Absolutely, and that's why that working backwards is so important because sometimes just like when you say people to ask people how do you want it to be? They may not even be able to tell you but they're able to say this is what I don't like and this is what I don't want and we can work from there.

John Jantsch (13:01.688)

So one of the true, I think, challenges, but also I think necessary skills for leaders that manage individuals is accountability. In other words, somebody knowing what's expected of them, but then you're holding them to that. But unfortunately, I see it turns a lot of times into like, did you meet your numbers? Like that's the old accountability measure. How do you get people to take it kind of beyond that or actually turn it into what it should be?

Aiko (13:31.0)

Yeah, we asked them, there's a lot of different techniques we use and oftentimes in the book I talk about this thing about looking forward, looking back, looking around, and I use the example of parenting. I think about how do I want it to be and so with my kids I think about what's the relationship I want to have with them 20 years from now, 30 years from now, and am I actually nurturing and exuding the behaviors that would lead to that.

John Jantsch (13:44.333)

Mm-hmm.

Aiko (13:56.836)

where I'm not having kids who are estranged from me, but they actually want me to be around them. And I've curved a lot of things I do in raising my voice to make sure that one, I'm a soft place to land. I'm a transparent, honest place to land. And I'm accountable for.

the ways that I am communicating with them or the impact I have with them. And I'm listening, et cetera. So with a business owner or something, I would want them to think about how do you want it to be X number of years from now? And it's not going to just be, oh, I want my numbers to be here, X, Y, and Z. They want to have some type of impact in their personal life, with their employees. What type of culture do you want? And all of those things go to the how and not just the what. Not just the numbers.

but also how do I want it to be in the organization? How do I even want to feel every morning when I know I'm going into X place? And that helps them to think about behaviors and not just this transactional component of the bottom line and the numbers.

John Jantsch (14:57.326)

You have likely had to navigate some rooms differently than me. You're an attorney, you're a senior leader, you are a woman, you're a woman of color. What did navigating in that way, the challenges that you uniquely faced, what did that bring you to today?

Aiko (15:17.251)

Well, a couple of things. One, and thank you for asking that question, John. It helps me to notice people in the room who might normally be treated as invisible or not seen because I've been on that receiving side going to argue a case as a first year attorney and people presuming that I'm the paralegal. And so I know what some of the assumptions can be and how we can jump to conclusions and it can be demoralizing for people.

John Jantsch (15:36.009)

Yeah.

Aiko (15:43.16)

And it also makes us lose a degree of connection. And that means when I go into a room, can often, I'm often thinking about who has the least amount of power in this room and how could I actually have an impact on people that I don't want to have. So I check my stories. I check, you know, what in the room is going to accommodate people. I realized that me just coming into the room and saying, Hey Beth, team, I want you all to be fully honest with me and transparent.

without me actually naming also that I understand what the risks could be and why that might be scary for you. But I want you to trust that because of X, Y, and Z, this is what I'll do instead. So I might tell somebody, I know that you may feel like you're the only person who X, but I need to hear your voice. And I tell them what that value proposition is and getting this different innovation or different rigor, how it serves all of us and that I will not be throwing you under the bus for X, and Z and recognizing that vulnerability.

John Jantsch (16:12.535)

Thanks

Aiko (16:42.353)

is different for everyone. That also means when you're on a team full of women. So one of the examples I give in the book is about a PTA meeting and there's only one male father who comes to the meeting and they're all women and there's like you know 60 women and they start with the PTA president actually saying well as always there are no dads here no men and it's the women leading the work and where does that leave him? He knows now his voice probably isn't gonna matter. I need to tiptoe.

John Jantsch (16:56.014)

You

Aiko (17:11.617)

and somebody else, another mother comes and apologizes and says, you know what, that shouldn't have been said. I want you to understand the context of why that was said, but it shouldn't have been. And you have as much to add here as everybody else. And I want to hear your voice. So that proactive closing the gap when you recognize who might have more to lose or a larger risk in the room and proactively addressing it.

John Jantsch (17:38.744)

So the term psychological safety seems to be one of those that is really in the boardrooms or in the leadership circles, certainly as part of culture. A lot of my listeners, five and six person organizations, how do they kind of practically teach that to their leaders? What is a version of that look like for them?

Aiko (18:02.755)

Yeah, think probably often modeling it. And when I talk about the terms of safe space, brave space, and psychologically safe space, I say that none of those actually own the idea of power and identity, et cetera. So I'm also a business owner.

I am aware that, wow, they feel like they're talking to the CEO. And this is somebody who who hires and fires. So this idea of one inviting not only critical thoughts or feedbacks that is critical of me in my decisions, but then when people give it to me, that's what's most important is how do I respond? So the idea of just the spirit of gratitude, recognizing, I know that may have felt risky for you to share that with me, but it was so important that I hear that because of X, Y, and Z.

So holding myself, one, as somebody who's going to invite it, and then holding myself accountable when someone says, hey, that didn't land, blah, blah, blah, blah, and saying, man, you know what? Even if I don't agree, I'll say, let me think about it, because I might be missing something. And I'm going to come back, and can we talk about it again?

So they know I've thought with it, I get a chance to sit with it and I can circle back and say, you know what, I got that wrong. And I'm so glad that you told me that. Or I might say, I'm really glad you told me that, but I don't know if I completely agree. So let's talk about this a little bit more. But I want them to feel heard, not to have punishment or judgment because they've said something that brings some tension or rigor. And to hold myself accountable first and foremost in the moment.

John Jantsch (19:40.366)

Yeah, I've actually heard many times that some of the healthiest teams are teams that actually can have healthy arguments or healthy conflict. It's not personal. It's just like, I know I have permission to say that's BS, right? So for a person listening to this, and we've been primarily focused on teams, but there's certainly client relationships that a lot of people have that this applies to. So for the person listening to this and they think, something's really off with that, can't really name it.

Where would you point that person first if they came to you and just with that sort of said something's off with my relationships. I can't really name it. What should I do first?

Aiko (20:19.575)

with my relationships with my clients.

John Jantsch (20:21.786)

clients with my team, maybe, you know, again, lot of it, I mean, parenting, you know, we've been talking about that. I mean, a lot of times it really all applies.

Aiko (20:31.001)

Yeah, so we dig in at that point and we ask, you know, what is it that you're noticing or you're feeling? And sometimes people say, I don't even know, I just feel like the vibe is off. And yeah, so I'll say, well, how do you want to feel? And then they can go back to whatever the moment is. I want to feel like, I don't know, lighter. I want to feel like they can talk to me and I can talk to them. Whatever it is, they can start envisioning that.

John Jantsch (20:40.642)

Right, right, right. That's what mean. I can't name it.

Mm-hmm.

Aiko (21:00.719)

And then I might say, well, what do you feel is getting in the way of that now? Now they're starting to diagnose what it could be. They may be like, I don't know. Well, actually, X, Y, and Z, there was this weird moment where blah, blah, blah. And then we start seeing behaviors and moments. And what were you doing? What was happening? If you wanted to get to X, this delta of I want to feel lighter, I want to feel, what does that mean you might need to do differently?

And sometimes it may not be in that scenario with that person. And we go all the way back and say, tell me about a relationship that you feel like you're in flow with and in sync and you love this relationship. And we go through where the components and characteristics of it. What do you all do? What do you not do? And then we can go back to this other one as a delta and say, OK, is any of that replicated here?

You know what, as a matter of fact, we don't. When I see John, it's high and by and there's nothing else. And then we realize, wow, having that interpersonal connection is important. Or John has never told me anything that was critical of me. It's like he always agrees. So now I realize I have to go and have a conversation and say, hey, I really want you to be able to tell me things that are difficult so I can be better. But those are ways you can diagnose it by contrast and compare.

John Jantsch (22:17.128)

Awesome. Well, I appreciate you taking a few moments to stop by the Duct Tape Marketing Podcast. Is there anywhere you would invite people to connect with you and find out more about your work as well as pick up a copy of Anchored, Aligned, and Accountable?

Aiko (22:29.837)

Yeah, there's a few places on Instagram they can find us on at rare rare underscore coach or on LinkedIn under my name. I go with the and also our website rare coaching net.

John Jantsch (22:43.286)

Well, again, I appreciate you stopping by and hopefully we'll run into you one of these days out there on the road.

Aiko (22:48.506)

Thank you for having me, John.



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