Thursday, April 17, 2025

The New SEO Playbook for Business Growth

The New SEO Playbook for Business Growth written by Jarret Redding read more at Duct Tape Marketing

The Duct Tape Marketing Podcast with John Jantsch

Duct Tape Marketing Podcast Cover Art John Jantsch

In this episode of the Duct Tape Marketing Podcast, I do a solo deep dive into the fast-changing world of SEO and what it means for small businesses, marketing consultants, and agencies alike.

Is search engine optimization (SEO) still worth it? What do zero-click searches and AI content mean for your online strategy? If you’ve seen a dip in organic traffic or keyword rankings lately, it’s time to stop panicking and start rethinking your approach. I unpack a new, modern SEO framework designed to boost search visibility, attract high intent traffic, and drive real business results.

Whether you’re focused on local SEO, creating strategic content, or looking to optimize Google Business Profile, this episode gives you an actionable blueprint to level up your SEO for small businesses.

Key Takeaways:

  • SEO Isn’t Dead—It’s Just Evolved
    Dwindling clicks and changing algorithms mean we need a new playbook—one focused on search presence, not just keyword rankings.
  • Zero-Click Searches Are the New Normal
    With Google answering questions right on the SERP, it’s time to pivot from traffic obsession to meaningful brand authority and engagement.
  • Think Visibility Over Rankings
    Use tools like Google Search Console to measure click-through rates, branded search growth, and query diversity—not just top 10 positions.
  • AI Content is Your Friend (If Used Right)
    From ideation to FAQs, leveraging AI for SEO content helps scale your efforts—just don’t lose your brand’s voice and strategy.
  • Content Clusters Beat One-Off Posts
    Learn how to build content clusters for SEO that support the buyer’s journey and amplify your content optimization efforts.
  • Double Down on Local
    Optimize Google Business Profile like it’s your homepage. Publish content, post updates, and answer local FAQs to improve local SEO.
  • Focus on Intent-Based SEO
    Create strategic content that maps to real customer intent, not just search volume. Use the marketing hourglass to guide content across each stage of the journey.
  • Backlinks Should Build Brands
    Forget shady directories. Use podcast backlinks, PR, and industry partnerships to grow brand authority and earn trust.
  • Say Goodbye to Vanity Metrics
    It’s not about traffic anymore—it’s about SEO reporting that drives results like leads, engagement, and conversions.

Chapters:

  • [00:09] Introduction
  • [01:52] Search Presence and Visibility
  • [04:10] Embracing AI for Content
  • [05:59] Local Search Isn’t Going Anywhere
  • [08:29] Prioritize Intent Based SEO
  • [11:06] Link Building
  • [13:58] Long Tail Queries

John Jantsch (00:01.272)

Hello and welcome to another episode of the duct tape marketing podcast. This is John Jantsch and no guests today. I'm going to do a solo show. I'm going to talk about a topic that I'm seeing a lot of angst around. A lot of people asking questions. You've got people saying it is dead. You've got people saying, no, it's not dead. It's just changing. I'm talking about search engine optimization today. SEO. SEO has been a marketer's friend.

I mean, you think about that somebody who wants to buy something goes out types into Google, lands on your website, right? a lot of people are seeing that Google's changing the way that they're returning search. You got this thing called zero click, which basically means that Google's giving them all the answers on the Google homepage and no reason to click away to your website to find the answer. you're getting AI overviews, that truly outline.

Lots of options for the answer. And so what people are seeing is a dramatic drop in organic search to their websites. But here's the thing I've noticed. A lot of that traffic wasn't very useful anyway. It was people looking for answers to things, how to do things. They weren't looking to buy something from us. They just wanted to find the content and hey, marketers were more than happy to produce the content. So don't panic.

they, the, the drop in traffic, if you've seen it, doesn't mean that SEO is dead. it does definitely mean that there needs to be a new playbook. kind of the, the, I'm going to go over, I think five or six, kind of approaches that I think, I can't remember how many years, five, no, six, six approaches that I think we need to be thinking about taking, right now. So, and I'm going to kind of do old SEO versus new SEO, just to kind of frame each of these approaches. So.

The first one is we need to get away from this idea of keyword rankings. That was like the big thing. That was the holy grail of SEO was, you on page one for X amount of searches? What we need to think in terms about now is search presence and visibility, right? So the old way was track a fixed list of 10 to 20 keywords, try to get just obsess over getting page one rankings. And a lot of people did that by writing thin

John Jantsch (02:24.974)

kind of over-optimized content that was the only goal was to rank. So the new model is to think in terms of total impressions, not just the top 10 spots, because today's search is not a three-word, four-word search. It's a long phrase, you know, what we used to call long tail searches. And so...

Having a lot of that high intent long-term search is still okay, even if you are not ranking for page one for that thing you really want to rank for. Google Search Console, I'm going to mention it a bunch of times, is a tool that you should get to know. You should get really friendly with because it's got a lot of the answers to what we need to be doing today. Measuring click-through rate, which is something that is a metric inside of the Google Search Console.

to look at branded search growth and what is called query diversity, meaning you're ranking for lots of things. Like one page might actually not rank highly for a high intent search, but it might actually rank for 30 or 40. I've seen some 100 different types of searches that are the kinds of things people are putting in. They're not putting them in in any volume, but they still add up to a lot of traffic to a specific page. And when you start then saying,

that traffic coming to this page is getting X click through rate because people are actually looking for my brand. That's a much, much better way to think in terms of, of search presence and visibility. So let me give you a tactic example. Use Google search goals. Use Google search console to identify hundreds of low impression, long tail queries, like I've been talking about, and then build content clusters.

groupings of blog posts around those and then you can measure growth and not just not just rank and position. All right number two. Don't worry if some of this starts to get technical we do it all for you. So if I'll give you an option we've created something we call the search visibility system which is our new approach to SEO. So I want to let you know we know how to do it in case you want us to do it for you. How's that? But everything I'm talking about you

John Jantsch (04:43.982)

can figure out and do yourself. So number two, we're going to have to embrace AI for content. I think that's just a given. There are some things that it does far better than humans, but we have to do it carefully because your brand, your stories, your case studies, your voice, your tone, all of that is you. That's the human part of it. But there's a great deal of the research of the ideation that can be done and should be done, quite frankly, using these tools.

You know, tools like chat, GPT, you know, Jasper, you know, is another one for content as well. You're going to put on the strategy, the trust building, you're going to, you're going to do the UX still. You're going to how it looks is going to be up to you. The readability is going to be up to you, but the ideation creating outlines. tell you one thing that is awesome at doing is FAQs. So any content that you produce, anything that you read, you can actually produce the FAQs.

You can answer the FAQs in your voice, in your tone, actually with your brand. Put your brand into those and you start when people start saying, what's the best brand for X? You'll start to see some traction around that.

So instead of writing 50 blog posts, one detailed guide on a real, you know, client interview, then use AI, spin that into FAQs, videos, Google business page content. Don't worry. You know, if you have to write strategic content and then you do that with it, it's going to pay so many more dividends than just writing those 50 blog posts.

All right, if you are a local business, meaning most of your business comes in a town, in a community, this is definitely for you.

John Jantsch (06:36.546)

That search isn't going away. That search, if somebody is in a town and Google knows they're in a town searching for a certain type of product or service, a very high intent, let's say you're a remodeling contractor, somebody says best remodeling contractor, they don't even have to put the name of their town in there, Google knows it, right? So doubling down on local and reputation SEO is going to be extremely, extremely important moving forward. Maybe it'll go away in two years, but right now.

is going to be extremely important for local businesses. So treat your Google business profile, not as a listing, but really more like a publishing platform all by itself. It gives you tremendous opportunity to publish your reviews, obviously they go there, but also a blog post or just little snippets of things, know, little abstracts of your blog posts, images can be put there. So think about it as more like a

a publishing platform. that ought to be, you ought to pay as much attention to that, if not more sometimes than your own website, quite frankly. Build content that answers local questions. Look at what people do. When you search for one of these terms for your local community, look underneath there at what people also ask, questions that people also ask. So again, going back to the remodeling contractor, what's the best

countertop, you know, for kitchens today or something somebody might ask. Well, they're also going to be under that six or seven other questions that people ask. Your FAQ should be addressing all of those. can put them in your Google business page. They don't care what you publish there. Optimize, you know, location pages, structured data, citations, all the things that that help you show up when people say near me, you've probably done that kind of search, right? Mexican restaurant near me. That that all happens.

You know, some of its proximity, obviously, if it is near you, that's going to show up. But, you know, for other categories, I mean, there are thousands of restaurants, right? But for other categories, maybe it's an estate attorney or something. Well, there aren't thousands of those in a community. So you can do a lot over and above proximity by really focusing on that.

John Jantsch (08:54.624)

If you are working with an agency, they better be thinking, asking you about review acquisition, about responding to Q and A's, about publishing weekly updates and posts on your Google business profiles. I mean, that's, if you're doing it yourself, that needs to be your kind of weekly checklist. All right. Number four, prioritizing intent based SEO over volume based SEO. Okay. What do I mean by that?

intent base is clearly a search somebody puts in when they're looking to buy. mean, that is different than a search when somebody's trying to say, you know, what's the safest car I could buy? That's just kind of those things, you know, lots of volume for them, but it doesn't necessarily mean that they're looking for, you know, your particular product or service. So, you know, the bottom line is, regardless of what any SEO company tells you, mean, traffic doesn't matter.

Unless it leads to trust, engagement and conversion. That's what you need to worry about. So high intent traffic is certainly competitive, but you know that if you spend your time and effort there, it's more likely to turn into conversion. So what we do when we work with folks is we want to map all kinds of content to the customer journey. for us, we use something called the marketing hourglass. You've probably heard me talk about it as seven stages, no like trust.

Try by, repeat, and refer. And the thing about those stages is those are behaviors that people go through when they're trying to find a business and engage with a business and then actually do business with that business. And so what we know is that their objectives at each of those stages, their questions at each of those stages, the challenges or what they're trying to accomplish at each of those stages, it changes. And so should your content.

Make sure that you are not just producing content that gets people to find you, but once they find you, it builds trust. It actually allows them to try maybe what it might be like to work with you or to understand your business, to understand your culture at your organization, all the things that they're going to lead to them kind of checking those boxes and getting their questions answered at each of those stages. So.

John Jantsch (11:12.066)

build a service page for what you do, but then also create a supporting blog post, a case study, an FAQ. Certainly make sure that you have CTAs on those, calls actions, book a call, whatever it is. All of it optimized for intent. All of it focused on that person that if they land there, there's a pretty good chance that they're looking to buy. And that's different than somebody that you're just trying to rank for some term that gets you traffic.

So it's a different mindset in the content that you focus on building. Again, we've gone through about a decade period of content for content sake to try to get eyeballs. And now what we're trying to do is understand the journey that people are on. Link building is number five. It certainly was an aspect, is an aspect still of SEO. Anybody who talks to you about SEO is gonna talk about backlinks or link building. But instead of thinking about link building,

I think we need to reframe that as brand authority building. know, the way people used to do it before was guest blog posts or shady directories that they'd be in or even cold outreach. I mean, I get it all the time. People writing saying here, link to me for whatever reason. So the whole focus was volume, right? Volume of backlinks. The truth of the matter is now,

Google doesn't even pay that much attention to backlinks, particularly the ones that it doesn't see as very authoritative. So you're have hundreds of backlinks and they may view 20 or 30 of them as being valuable at all. So putting effort into just getting random volume of backlinks is something that's been going away for years, but it's just absolutely silly now to do because it's a waste of time. In fact, it may even send some negative signals.

So the new strategy is all about earned media, podcast guesting, PR partnerships, strategic relationships with related industry players. That's the type of thing that is going to really be a valuable backlink. I post, I publish a podcast, right? Every guest that comes on my podcast, I link back to their show. give them, if they tell me some freebie they have, I'll probably link back to that.

John Jantsch (13:33.566)

It's branded because we mentioned their name. We mentioned the company name quite often in that. so that type of backlink is probably the most valuable backlink you can get. A bonus is that we give, I mean, the podcast gets some exposure. Maybe they actually get a client because they heard them on that. It is amazing content. You can take that content from being a guest on a blog or on a podcast and you can republish it. You can cut it up into a hundred social media snippets. So

It is, um, it is the number one, um, backlink that, that I think you should, uh, really be trying to acquire and just to cold out, uh, um, pitch here, I think so strongly of it that I actually own a podcast booking, uh, service. So if you want to get on some podcasts, podcast bookers.com would be an option for getting these types of backlinks that I talked about. And frankly, you can get.

four or five podcast backlinks for the, you know, what somebody would charge you to get probably a bunch of dubious backlinks. So no more guest blog posting, get your clients interviewed on niche podcasts, you'd be on a podcast, get cited in the local news. look for these links that carry brand equity. Don't worry about page rank or authority anymore. From that standpoint, it's all about brand. All right. And then the last one, and this is really,

for agencies, but if you have an agency that you work with, know, vanity reporting is something that I think drives a lot of businesses crazy. You know, rankings, traffic, bounce rate, keyword movement. You know, these were all the things that sounded good. In some cases they looked good because they were going the right direction. But what did they amount to for you? So today, long tail queries, your search impression growth.

is now more important. So collectively, what are all the impressions that you're getting? Your click-through rates by intent category, branded versus non-branded, but particularly branded click-through rates, you want to improve those. You want reporting on those because those really tell the story that you are actually getting the right kind of traffic. Obviously, leads, engagement, email opt-ins, form submissions, phone calls,

John Jantsch (15:56.118)

I that's what you want to see grow, right? mean, because that's a pretty darn good indication that there's not only high intent, but that you're going to actually get some conversion out of that. So if you're an agency, I challenge you to start showing clients their search visibility and trust indicators are growing and not just whether they rank for plumber in their city. So those are my...

six, was speaking to both businesses and agencies there because a lot of businesses hire agencies. So if any of this made sense, but you're thinking, great, how do I do this, John? Happy to help you. Love for you to ask us about our search visibility system, which no shocker here is built around strategy first. So there's no sense in creating any kind of

visibility or SEO play, you know, without actually building that on a solid foundation of what you're, you're who you're trying to attract, what you do that's different, your core brand promise, all those things have to be built around that. And then no matter what you have to have content. So we're going to help you build not only helpful content, but we're going to help you build these content clusters as we call them or hub pages. You've got to

If you're local business, you definitely need to focus on Google business and your local SEO optimization becoming more important than ever. We, I love Google search console and I think there are so many, it's the most underutilized tool. It's free. And it's the most underutilized tool. And there are so many nuggets and insights that you can gain from there. So we definitely mine that.

to really direct a lot of what we do and then really work on your reputation, authority building and give you reporting that's actually going to tell an accurate story. if you're listening to this and you want to know more, it's just John at ductapemarketing.com or just visit our website. You can book an appointment with.

John Jantsch (18:03.7)

somebody that can really kind of walk you through what strategy first looks like, how we're employing AI as part of all of this. And, and maybe, this idea of how to think differently about SEO. you're an agency, this is something that we teach and licensed to a lot of agencies as well. So hopefully that was useful for today. I'm going to actually be harping on this idea. In fact, I'm going to do a full show on Google search console, as well. So you might want to tune in for that. So.

Thanks for listening. Love those reviews. Love any feedback. It's just John at DucktapeMarketing.com and hopefully we'll see you one of these days out there on the road.



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Wednesday, April 16, 2025

How Small Businesses Can Use AI (Without the Hype or Overwhelm)

How Small Businesses Can Use AI (Without the Hype or Overwhelm) written by John Jantsch read more at Duct Tape Marketing

Cut the Noise: A Practical AI Guide for Small Business Owners

AI is everywhere, and if you’re a small business owner, you’re probably wondering: “How do I actually make this work for my business without adding complexity or draining my budget?” Here’s a quick checklist.

You’re not alone. Many small businesses are stuck between the fear of missing out and the fog of too many tools. This guide simplifies what matters most, with a practical, no-fluff approach grounded in the Duct Tape Marketing system. Let’s break it down.

Table of Contents

  1. Why So Many SMBs Feel Stuck on AI
  2. Where AI is Actually Moving the Needle
  3. Don’t Fall for These Shiny Promises
  4. The Pitfalls That Sneak Up on You
  5. A Smarter, Simpler AI Approach (The Duct Tape Way)
  6. Final Word: AI That Builds Real Business Value

1. Why So Many SMBs Feel Stuck on AI

Small business owners aren’t short on ambition—they’re short on time and clarity. The AI space is filled with promises, but most of the tools are built for enterprises, not everyday businesses. What most small businesses need isn’t innovation for innovation’s sake—they need practical, working solutions that deliver results now.

2. Where AI is Actually Moving the Needle

Making Your Team Faster (Without Hiring)

AI tools like ChatGPT and Claude act like digital assistants—enhancing productivity across your team. Whether it’s writing content, summarizing notes, or handling repetitive tasks, these tools can reduce time spent and free your team up to focus on value-added work.

Content, Messaging, and Consistency at Scale

With the Duct Tape Marketing system, consistency is key. AI can help maintain a steady drumbeat of content across email, blogs, and social media. The goal isn’t full automation—it’s to give your team momentum by eliminating the blank page problem.

Automating the Mundane to Free Up Strategy

When AI automates low-level, repetitive work, it creates room for high-level thinking. That means you can finally focus on refining your customer journey, building better campaigns, or improving your referral engine—core pieces of a successful marketing system.

3. Don’t Fall for These Shiny Promises

The “Magic Robot That Runs the Business” Fantasy

Fully autonomous AI agents aren’t ready for prime time. Many small businesses get lured into the promise of set-it-and-forget-it systems. These usually result in wasted money and fragmented operations.

Strategy-Free Automation

Without a clear understanding of your target audience and customer journey, AI just makes mistakes faster. Strategy must come first. Tools should serve the strategy—not replace it.

4. The Pitfalls That Sneak Up on You

Tool Overload and Decision Fatigue

Jumping from one new AI tool to the next leads to inconsistency, confusion, and diminished ROI. You don’t need more tools—you need better systems that use fewer tools, more effectively.

Data Chaos

Most AI tools rely on clean, structured data. If your customer data is a mess, your AI output will reflect that. Take time to clean and centralize your data first—it’s the foundation for success.

AI Without a Marketing Strategy

Even the best tech won’t save a broken funnel or confused messaging. Align AI with a strategic foundation: clear ideal client personas, messaging that resonates, and a defined marketing hourglass.

Content That Loses Your Voice

AI can write, but it can’t replace your perspective. Automated content that lacks authenticity erodes trust. Use AI to assist—not author—your brand voice.

5. A Smarter, Simpler AI Approach (The Duct Tape Way)

Lead with Strategy

Before you start testing tools, nail down your strategy. Who’s your ideal client? What problems do you solve? How do people find you today? Strategy informs every AI decision that follows.

Focus on One Use Case

Don’t try to transform your business overnight. Start with one job that AI can handle: writing emails, summarizing meeting notes, or transcribing content. Solve one pain point, prove it works, then expand.

Create Repeatable Workflows

Turn your AI wins into systems. Document the steps. Assign roles. Train your team. The goal is consistent execution—whether it’s Monday morning or Friday at 4:30 PM.

Invest in Training

Buying a tool isn’t the same as knowing how to use it. Run internal training, create prompt libraries, and give your team time to practice. The faster they master it, the more ROI you’ll see.

Keep the Human Filter

Review everything before it ships. Especially customer-facing content. AI can get you to 80%, but your brand depends on that final 20%—the polish, the tone, the truth.

6. Final Word: AI That Builds Real Business Value

At Duct Tape Marketing, we believe tools should support strategy—not distract from it. AI is no different. When integrated into a proven marketing system, AI can amplify your strengths and streamline your operations. But when added haphazardly, it becomes just another distraction.

The key to making AI work for your business isn’t complexity—it’s clarity. Get your fundamentals in place. Choose tools that align. Build processes your team can own. Then let AI help you do more of what already works.

Want help building a marketing system that makes AI practical, profitable, and sustainable?

Let’s talk about installing the right system for your business.



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Win by Focusing on Your Core Users

Win by Focusing on Your Core Users written by Jarret Redding read more at Duct Tape Marketing

The Duct Tape Marketing Podcast with Shane Murphy-Reuter

In this episode of the Duct Tape Marketing Podcast, I interviewed Shane Murphy-Reuter, President of Go-To-Market at Calendly. Calendly, best known for revolutionizing scheduling software, is now redefining its space by expanding deeper into relationship management and SMB tools without losing sight of its core value: simplifying time.

During our conversation, Shane shared the behind-the-scenes strategy behind Calendly’s evolution—from a simple time management tool to an intelligent, AI-powered business automation platform. As the company scales, its unwavering focus on serving solopreneurs, SMBs, and customer-centric roles like sales and coaching has set it apart in a saturated SaaS market. Shane emphasized the importance of aligning sales, marketing, and customer experience—a key piece of Calendly’s GTM strategy that supports sustainable SaaS growth.

Key Takeaways:

  • Customer Obsession Wins: Calendly’s success is rooted in its deep understanding of time-sensitive professionals like coaches, therapists, and salespeople—its most fervent users.

  • Grow Without Diluting: Rather than chasing every trend, Calendly avoids becoming a “one-trick pony” by strategically expanding within its strongest customer base.

  • Enterprise Can Still Be Personal: Even as it moves into enterprise scheduling, Calendly maintains the simplicity and flexibility that made it popular with individuals.

  • Smart Product Expansion: By anchoring new offerings in its scheduling core and enhancing them with AI, Calendly innovates while staying true to its mission.

  • Blending Sales Models: Shane discussed merging product-led growth with a tailored sales approach—ensuring that customers get value whether they click “buy now” or engage a sales rep.

  • Category Creation + Innovation: Calendly isn’t just a tool; it’s shaping how modern professionals manage relationships and time—key pillars of any successful business.

Chapters:

  • [00:09] Introducing Shane Murphy-Reuter
  • [00:51] Extending Your Core Business
  • [04:47] How Hyperfocus Protects Your Business
  • [06:51] Find your Unique Advantage
  • [10:28] Messaging for Clients with Different Needs
  • [15:05] Shifting Mindset to Deal with Growth
  • [17:00] Incentivizing Sales Teams
  • [19:00] How Will AI Effect Scheduling Software

More About Shane Murphy-Reuter: 

  • Check out Shane Murphy-Reuter’s Website
  • Connect with Shane Murphy-Reuter on LinkedIn

John Jantsch (00:00.93)

Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is Shane Murphy-Reuter. He's the president and go-to-market. I guess you just call that GTM, don't you? At Calendly, the platform helping individuals, teams, and organizations create better meeting experiences by simplifying complex scheduling. He's focused on driving brand awareness and demand by ensuring alignment between sales.

marketing and CX. So Shane, welcome to the show.

Shane Murphy-Reuter (00:32.607)

Great to be here. Yes, we shorten it to GTM, but call it whatever you want. Yeah, no, it's awesome to be your big fan of the show. So great to talk.

John Jantsch (00:41.07)

Thank you. So I'm going to talk about, I'm going to ask this question in the context of Calendly, but I think that this applies really to a lot of businesses out there. I Calendly started as a small idea of a technology for scheduling, just scheduling. And it's certainly grown to something much bigger. That's something that I think happens to a lot of companies you want to talk a little bit about. I know you're

You haven't been there from the beginning, but you want to talk a little bit about the evolution of that thinking in Calendly?

Shane Murphy-Reuter (01:13.087)

Yeah, of course. Well, I've actually only been at Calendly now, I think four months. I like to write it down, know, the expectations are lower. And so, yeah, I haven't seen the journey from inside, but actually I've known Tope for, who's the CEO of Calendly for about five or six years. You know, I've been very much watching it from the sidelines. And I would say also, if you look at my background, the companies that I tend to join are at a very similar stage to Calendly where

they've invented some new technology to solve some sort of pain point for a customer type and then have that exponential growth when they sort of like crack the market a little bit to get that product market fit. And then they start to think about, where maybe growth is starting to slow a little bit in that original market and where to go from here. And I think Calendly has been on that journey. Originally,

John Jantsch (01:51.778)

Mm-hmm.

Shane Murphy-Reuter (02:03.561)

we solved just that scheduling problem, that one problem around how do two people schedule meetings together. And it's been very, very successful. But now the question is, well, how do you extend from here? And I think a lot of companies get that wrong, frankly. Like think there's broadly two paths, right? You either take the technology that you've built and apply it to different markets.

John Jantsch (02:28.077)

Yes.

Shane Murphy-Reuter (02:28.409)

Or you take a target market or a customer segment that you have strength with with your original product and then extend the product offerings that you provide to those customers. And certainly, Canley's strategy from here and hopefully very, very soon we'll be launching our second major, major product is to really extend the products that we offer within a certain target market because we just believe there's massive opportunity there to like.

solve other points in the relationship management lifecycle for our customers. it's been, yeah, I've been here four months, but I think that the account is on like a pretty, classic journey that I've seen a lot of companies go through.

John Jantsch (03:07.394)

Do you, do you feel like you are on the journey to define a category or you have defined a category? You mentioned relationship management. I don't know that people would have applied what, what Cowan Lee initially started doing to that term. mean, do feel like you're, you're categorizing, you know, a new way of working.

Shane Murphy-Reuter (03:24.641)

It's a great question. think scheduling, our original product, we created the category, right? We are now basically the Kleenex for scheduling, which is amazing. I think the challenge though with it is different categories of different towns, right? Different total addressable markets. And I think for scheduling, it is a relatively narrow use case, right? Like it's, while it's extremely important for our customers, it's narrow, but we have this incredible hook into the customer.

John Jantsch (03:28.034)

Yeah. Right.

Shane Murphy-Reuter (03:54.753)

How can we add more? And to be fair, I think for a go-forward strategy, we think about relationship management software more generally. No, I think the new areas that we'll go into are existing categories like, I don't want to give up our product roadmap, but you can imagine the types of other relationship management softwares that are out there, like the CRMs, et cetera. I think where our unique advantage is really in the customer types that we'll go in service. And I think that we can

if we can build the software with hyper focus on kind of these SMBs and solopreneurs, I think that we can have great success relative to the incumbents that are in the market. So to answer the question more directly, I think we've done this category creation thing with scheduling and we'll continue to hopefully dominate that market. From here though, I think it's more about innovating within how we deliver in existing categories.

John Jantsch (04:52.974)

I'm sure you maybe talk about this in closed door meetings, maybe worry about it even sometimes, but how does a company like Calendar, especially in the early days when you essentially created a product that had a certain set of features and the Microsofts, the Googles of the world could easily squash that. You know, one day wake up and say, we're going to do that. How do you kind of ward off that? do you worry about, again, I know you've grown to the point where,

You probably have more market share in scheduling than some of the big people that, you know, that could have done that. But do you ever sit around and worry about, Hey, we have to create more features or get more hooks in, so that we're not just this one trick pony that gets squashed.

Shane Murphy-Reuter (05:36.421)

Yeah, that's a great question. And for sure, I think if you look at it from the outside, you may imagine that something like scheduling is very, very easy to replicate. And I think this is where this hyper focus on your most fervent customers is so important. If you talk to the majority of our customers, their time is their money. A lot of them actually sell their time. If you're a coach,

John Jantsch (06:03.032)

Sure.

Shane Murphy-Reuter (06:03.263)

you know, your therapist, et cetera. And then others are, if you're in sales, like your time is how you get out there. And therefore an incredible scheduling experience is really important. So for sure, there are many competitors out there, lots of competitors, but because they just don't have that hyper focus like we do around the true intricacies of the details of the problem set of our customers, they have not been able to compete. And for what it's worth,

When we look at our data, for sure we're hearing a little bit more about other competitors popping up as you would expect as any company scales. But in reality, it's not impacted our business in the way that I think from the outside in you would expect. And so we actually think that we have a better opportunity to disrupt other incumbents than the other way around, given just how critically important this is for our customers. They're not going to go and buy a slightly less

John Jantsch (06:53.304)

Yeah.

Shane Murphy-Reuter (07:01.419)

good product, they're just not gonna do it, they want the best.

John Jantsch (07:04.962)

One of the things I've seen software companies do as they they grew is like, let's take on this and this and let's do email and let's do the CRM part of it. And it makes a lot of sense, right? It's like, I've got this end to end product, but then they make compromises in every single category because it's very hard to have the one thing that fits all. mean, is there any danger you think in trying for somebody to actually start trying to take market share by adding

you know, more product that's already out there and actually diluting what they're good at.

Shane Murphy-Reuter (07:37.345)

is an absolute risk and one that you need to be extremely careful of. So every company I've worked at as we've gone on this multi-product journey, there is a constant debate around how much resource should you put into continuing to improve your core product versus how much should you put into new innovative areas. So it is a debate and we will never stop innovating on our core of scheduling. I do think though, as you think about like,

the product areas that you move into, the question has to be, what's your unique advantage to win there? And I don't like, I've seen companies just sort of go, we're just going to go in there, we're going to build in and say, well, okay, well, you really thought about the strategy and it can't just be like a price thing, right? That's not enough. And I think typically that unique advantage tends to come from, as I said before, one either is some sort of technology advantage that you have.

John Jantsch (08:12.792)

Yeah.

Shane Murphy-Reuter (08:33.375)

I'll give an example of Webflow where I worked last. Webflow's unique technology advantage was that built a way for you to manipulate code in a visual environment. Very easy for them to take that technology and move it beyond just building websites into how you build other types of technology. They have a technology advantage they can apply to different markets. For Calendly, think the reason Calendly has been so successful are two things. One,

I do think that we have a unique penetration within a type of customer that I mentioned before, that we really understand and can, as we go into these new areas, make sure that we're addressing their unique needs for a new product. like cars, right, before it used to be Model T, any color you want as long as it's black, which is fine when you've got a technology advantage like Henry Ford had. He had a technology advantage, so you mass market it.

John Jantsch (09:24.27)

you

Shane Murphy-Reuter (09:30.205)

Now that's crazy because that technology advantage no longer exists. You have every million type of car for different types of very specific segments of the market. And so as we think about our go for product strategy, think some of it, I wouldn't say we necessarily have a technology advantage, but I think that we have a data advantage in being so hooked so clearly into the customer's most important thing, which is their time and the data around that.

And then we have a unique advantage, I think, in making sure that when we build those new product areas, they're beautifully connected and integrated with scheduling and that we build for that segment. And we don't try and build the Model T, we try and build a very, very, very tailored experience for the customer set that we know that we have the greatest right to win in. And for what it's worth, we also believe that the incumbents in the relationship management software market have left that market behind. And so I think there's a...

great opportunity for us to win. But back to the original question, yes, of course we need to balance and make sure that we're not under-investing in our core. I use the phrase internally at companies that if you kill the cash cow, nobody gets milk. And so, yeah, you want to make sure that the core business, which is for us scheduling, continues to, we continue innovating.

John Jantsch (10:55.394)

One of the things that's really tempting as companies grow to the size that Connolly has now, I mean, some of your original customers clicked on a button, signed up. It was just them in their house doing scheduling and it worked for them. It was awesome. It was easy, no friction. And now you're starting to have enterprise con. That security and adoption and uptime and all these kinds of things really have to be sold.

How do you message first off? Let's let we can talk about operationally as well, but how do you message to such distinctly different sales channels?

Shane Murphy-Reuter (11:38.185)

Yeah, it's a great question. I think about this through two different lenses. The first one is obviously the who you're going after. And for what it's worth, typically in enterprise companies, particularly for a company like Calendly, the user within that company tends to test it out first. And the user is the person that has that problem. So a salesperson within an enterprise company will go, this is really painful scheduling.

John Jantsch (12:00.429)

Mm.

Shane Murphy-Reuter (12:06.625)

I've heard by Cano, you'll go check it out and they'll come in through our PLG funnel, our self-serve funnel. And there, how you sell to them and the message for them is extremely similar as the message to a solopreneur and SMB because they are the user, they have this actual direct pain of the product solves. And so I think that when, in a lot of ways that is consistent. Now, of course, if you've got that person in your funnel, right, who is the user within an enterprise,

Your job now is to use other channels to go and directly target the procurement team, the security team, the actual economic buyer with very targeted messaging. This is typically through a sales team. We can also be using things like account-based marketing to go do that so that you bring your enterprise value proposition to them. And this is classic in SaaS. This is why if you go to most SaaS websites, unless they are purely focused on the enterprise market,

the homepage will be very directed at the end user, and they will have an enterprise section which tells the full enterprise value proposition. And the price in the packaging, most of the packages are designed for the actual users, and they've got an enterprise package designed for those other people that you're trying to sell to. I think it's about, and finding the balance of that depends on your business and the degree to which it's like your opportunities in the enterprise versus in the SMB.

John Jantsch (13:08.675)

Mm-hmm.

Shane Murphy-Reuter (13:33.409)

So I think you needed to do both, but I think my key point there is that even in the enterprises, are where you're to get the adoption is getting a end user to love it because they end up becoming what we call in the, in sort of go to market, the champion. They're going in, Hey boss, we've got to use this thing. Here's how much time it will save me. If you don't get the champion, if you don't get that user to care, the

John Jantsch (13:50.894)

Sure.

Shane Murphy-Reuter (13:59.883)

Procurement team, the security team, they don't give a shit. Oops, sorry, shouldn't have said it. They don't care. And so I think that's the key thing that I think oftentimes people miss.

John Jantsch (14:09.402)

So is part of what you've been brought to do is build a sales team or is there already a sales team that's on the ground?

Shane Murphy-Reuter (14:17.457)

Yeah, we already had a sales team. when I joined, Cal and Lee had already gone on the journey to build an enterprise product offering an enterprise sort of package and team. think what I'm trying to do is blend the self-serve and sales experience in a more natural way. So again, a lesson that I've had at pretty much every single company I've worked for in B2B has had a combination of self-serve or product-led growth and sales led growth.

And typically speaking, they tend to be pretty siloed on islands. And so what happens is you either have this experience for the customer that's fully self-serve, maybe a reactive support team, but pretty much self-serve. And then if you're willing to buy the enterprise package, now you go through this like really human intensive experience. The SDR goes to the AE, goes to the account management team with implementation. And it's like, it makes actually no sense if you think about it from first principles, why it would be such a

binary distinction between the two. And so I think a lot of companies are now realizing, you know, things like velocity sales or, you know, much more softer touch sales to still support the customer, but also get out of the way if they want to just like adopt and use. And so the team had already started to do some of that work, but it's a lot of what I think about day in day out is how to blend the two in a more natural way.

John Jantsch (15:37.496)

Yeah.

Just get rid of a few of the acronyms, that would help, right? So have you found, and this may be a tough question for you to answer, you may not want to answer this, but have you found that the role that you've been brought into play is new and has that required a mindset shift because of the way the company's grown, because of the company culture? Again, you don't have to talk specifically about your experience as much as...

Shane Murphy-Reuter (15:45.353)

yeah.

John Jantsch (16:10.242)

I'm sure other companies have experienced those kind of growing pains too.

Shane Murphy-Reuter (16:14.465)

Yeah, it's a great question. Like I think what a lot of companies are starting to realize is, and in my experience is that particularly technology companies are founded by technologists. And so a lot of the time they start self-serve, right? They go, well, we can just set up a signup link and people can just buy it. And then at some point a board member, somebody said, hey, you've got a bunch of larger customers here. You need to build an enterprise offering. They go and hire a head of sales from some enterprise company.

John Jantsch (16:25.612)

Yeah.

Shane Murphy-Reuter (16:42.591)

And that person brings a playbook and drops this like very classic sales experience on top of the self-serve base, creating this sort of siloed nature in this kind of like a, and so I think a lot of companies, there's probably been about 10 years of evolution of that happening. A lot of companies have started to really feel the pain of those things being so disconnected. And so it is becoming more common.

John Jantsch (16:54.082)

Mm-hmm.

Shane Murphy-Reuter (17:10.305)

to bring in a person running all of go-to-market, particularly in companies where they have both experiences in their business for all the reasons that I described because in the traditional model of having maybe a CMO who runs the self-serve side and a CRO or head of sales who runs the sales side, that traditional model actually beds in the fact that these two things are on a silo. And so...

John Jantsch (17:35.054)

Sure.

Shane Murphy-Reuter (17:37.205)

I do think that it's increasingly happening that whether it's they just use the term CRO, it's your tone, all of it, or a president of GoToMarket like I am, a lot more companies are doing it now.

John Jantsch (17:50.982)

I'm going to get you in trouble here probably. But do you think that the way that salespeople are incentivized really actually exacerbates that problem?

Shane Murphy-Reuter (18:02.387)

It's a really great question. actually remember listening to Bill Macias on a podcast who was the, he was head of CMO at Slack. I think he was at Zendesk, like kind of a goat in the industry. He talked about, I think it was at Slack bringing in for the sales team that part of their compensation was linked also to a customer satisfaction of the sales process. And so anyway, I just thought I'd share that. But yes, I do think that there is a, there is a.

I think in the more enterprise end of sales, having incentivization to ensure that, you know, the sales team do a good job of maximizing the revenue potential is important. So like, if I'm not incentivized, what I'll do is I'll say, yeah, okay, well, maybe I'll maximize the discount that I give, or I'll say, I won't try and bother some multi-product sell. I'll just say, just get them in and on this one product. And so in certain instances, you do want incentives for the sales team to

John Jantsch (18:50.968)

Yeah, yeah.

Shane Murphy-Reuter (19:01.761)

push for the largest value sell as possible and incentivization around with commission structures, et cetera, can be important there. And so, for example, at Calendly, our enterprise sales team absolutely are commission-based and I think that's the right approach. In a more velocity sales model that I mentioned before where it might be lighter touch, you're semi-helping the customer like a support, right? You're answering questions, you're doing somewhat of a value sell but not the full thing.

you, you, do think that you want to be very careful not to have like a traditional model. And so for example, I currently, we don't write their more salaries. And so I think you just need to apply the right incentive structure based on what, what are you trying to incentivize these people to do? And, and, and so I do think that there is a place for it as I mentioned, but maybe not across the board on a sales team.

John Jantsch (19:58.75)

All right. Let's end today on a product question. I think this might be a record. think we're 20 minutes in exactly. And I'm the first mention of AI. So how is AI going to impact the product from what you know so far?

Shane Murphy-Reuter (20:16.935)

Yeah, that's a great question. I mentioned that we believe this is an opportunity to innovate in the relationship management software space for SMBs and solopreneurs, know, the smaller companies. One of the reasons that up until now, it's been difficult to build this type of software for those customers is that typically those software types of software need like an army of operations people to set them up and manage them like

If you talk to companies, have Salesforce or Marketo or any of these, there's like, there's like job boards of like, you know, kind of, all these ops to manage these tools. And so if you're at SMB, that's really challenging, right? The beautiful thing is that we're going to start entering the space just as AI is getting to the point where they can start automating a bunch of the, used to be, take a lot of operational, time and effort. And so.

John Jantsch (20:45.314)

Yeah.

Shane Murphy-Reuter (21:12.033)

You can imagine a world where like, you know, today, a CRM, even in most cases, still looks like one of these sort of like databases, right? Line items of people or whatever. Exactly. Right. And why does that exist? Because it was a record keeper. It was just a database, right? In the world of AI, that all happens automatically. Now a CRM or relation management software can be actually about surfacing the insights and actions of things that can truly lead to you creating better relationships. And so I think.

John Jantsch (21:18.722)

Yeah, it's just a relational database, right?

John Jantsch (21:25.422)

the

Shane Murphy-Reuter (21:41.601)

I think it's a beautiful time for any company that we start thinking about innovating into a new space because you have a blank sheet of paper to define the way you interact with this product in an AI first way, which I think the incumbents are going to really struggle with. And that's why a lot of the incumbents are doing the co-pilot thing, right? We've got this chunky, hard to use software. So how we use AI will give you a clip.

John Jantsch (22:00.589)

Yeah.

John Jantsch (22:04.162)

Right.

button.

Shane Murphy-Reuter (22:10.517)

to help you to figure out how to use a really hard software. Well, the other way you could do it is actually design it from first principles in a way that's really easy to use. And so anyway, we think that there's a huge opportunity there. And for sure, our product roadmap from here is like AI first. And we are trying to think about everything from that lens.

John Jantsch (22:28.142)

Yeah.

Well, Shane, I appreciate you taking a few moments to stop by the Duct Tape Marketing Podcast. Is there anywhere you'd want to invite people to connect with you? I know obviously Calendly is where they can find out about the product, but anywhere you like to hang out?

Shane Murphy-Reuter (22:45.117)

LinkedIn is the best one. I used to be in other places, but I think we can safely point people to LinkedIn for now.

John Jantsch (22:51.692)

Yeah, awesome. Again, appreciate you stopping by and hopefully we'll run into you one of these days out there on the road.

Shane Murphy-Reuter (22:56.893)

Thanks so much, John. It was a pleasure.



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Tuesday, April 15, 2025

SEO Isn’t Dead: The New Rules of Search in 2025

SEO Isn’t Dead: The New Rules of Search in 2025 written by John Jantsch read more at Duct Tape Marketing

SEO Isn’t Dead. It’s Just Finally Growing Up.

Why the smartest marketers are ditching outdated SEO tactics—and what to do instead.

Table of Contents

The Myth of “SEO Is Dead”

Let’s get this out of the way: SEO isn’t dead.

But old-school SEO? The keyword-stuffing, rank-chasing, guest-post-spamming kind? Yeah, that’s buried. Google has moved on. Your audience has moved on. Even AI has moved on.

Today, SEO isn’t about keywords. It’s about being visible where trust is built and decisions are made—in AI summaries, voice search, Google Business Profiles, Reddit threads, podcasts, and YouTube explainers.

The question isn’t “How do I rank #1?” It’s “How do I show up when it matters?”

Old SEO vs. New SEO: What’s Actually Changed

Keyword Rankings → Visibility & Intent

Old SEO focused on ranking for a short list of “money keywords.” But that doesn’t reflect how people search anymore. Today’s winning marketers are shifting to:

  • Search Impressions > Page-One Rankings
  • Branded Search Growth > Generic Volume
  • Click-Through Rate (CTR) by Intent Category

Pro tip: Use Google Search Console to find the hundreds of low-impression long-tail queries you’re already appearing for—and build content hubs around them.

AI Content at Scale → Human-Led Strategy

Yes, everyone’s using AI for content. But the winners are doing it smarter:

  • Use AI for outlines, FAQs, and first drafts
  • Layer in human experience, storytelling, and real examples
  • Prioritize E-E-A-T in every word

Pro tip: Record one real client interview → turn it into a guide → atomize into FAQs, videos, and Google Business posts.

Forget cold outreach and shady directories. Google—and AI agents—reward real-world authority.

  • Get interviewed on industry podcasts
  • Contribute to comparison roundups and bylines
  • Sponsor local events or niche trade shows

Pro tip: One Forbes mention or ListenNotes-ranked podcast carries more AI weight than 100 no-name backlinks.

Introducing the Search Visibility System (SVS)

Today, people discover businesses via:

  • Google’s SGE (Search Generative Experience)
  • ChatGPT, Bing Copilot, and Perplexity
  • YouTube, Reddit, TikTok, and even podcasts

The SVS helps you show up across ALL of those channels—not just Google.

The 7-Part SVS Framework

  1. Strategy First
    Map ideal clients and their real search behavior, including “People Also Ask” and AI-style queries.
  2. Visibility Audit
    See how and where you show up in AI-powered and traditional search.
  3. Helpful Content Hubs
    Build structured clusters using FAQs, TL;DRs, and “best of” lists.
  4. Local & Reputation SEO
    Google Business updates, Q&As, “Is [Brand] trustworthy?” pages.
  5. Digital PR & Authority
    Earned media, Reddit engagement, Wikipedia citations.
  6. AI Search Optimization
    Monthly monitoring of AI citations and structured content.
  7. Transactional AI Readiness
    Schema, clear CTAs, “Why Us” pages, AI-friendly formatting.

Zero-Click Search & AI Discovery: How to Show Up Without Rankings

Here’s the kicker: Not all visibility results in clicks. And that’s okay.

  • Google’s SGE often answers a question without linking
  • ChatGPT summarizes multiple sources
  • YouTube Shorts and Reddit get you discovered without a website visit

That’s why SVS prioritizes branded mentions, structured content, and syndication across platforms. You’re not trying to win a click. You’re trying to win trust.

What to Do Right Now

Ready to move into the new SEO era? Start here:

  1. Audit your current search presence using GSC, ChatGPT, Bing, etc.
  2. Build one content hub using long-tail query data + client conversations.
  3. Claim your local trust signals—Google Business Posts, Q&A, Reviews.
  4. Get cited or interviewed on niche podcasts or comparison blogs.
  5. Reformat existing content with summaries, Q&As, schema, conversational headers.

Final Word: Search Is Still Alive—It’s Just Smarter

If SEO feels broken, it’s because you’re playing by outdated rules.

The smartest marketers in 2025 are shifting from “rankings and backlinks” to visibility, trust, and intent-driven journeys. They’re blending SEO, PR, content, and AI-readiness into one simple strategy.

And that strategy is the Search Visibility System (SVS).

Want help installing the SVS in your business? Let’s talk.



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Monday, April 14, 2025

Small Business Owners: Who Should You Hire for Marketing?

Small Business Owners: Who Should You Hire for Marketing? written by John Jantsch read more at Duct Tape Marketing

When it comes to marketing leadership for small businesses, choosing who to hire can feel overwhelming. Should you build an in-house team, outsource to an agency, or explore a more flexible, modern approach with Marketing Leadership as a Service ? In this post, we’ll compare your options and introduce a hybrid solution that’s helping small businesses scale smarter.
.

Option

Monthly Cost

Strategic Leadership

Execution Team

Customization

AI/Tech Integration

Best For

In-House

$25K–$50K+

✅

❌

✅

❌

Businesses with large budgets

Outsourced

$5K–$15K+

⚠ (Varies)

✅ (Do not own processes)

⚠ (Cookie-cutter risk)

⚠ (Depends on partner)

Budget-conscious, need quick out

Hybrid/MLaaS

$5K–$15K+

✅

✅

✅

✅

Growth-minded SMBs and solopreneurs

In-House Marketing Team

Building an in-house marketing team gives you direct oversight and tight alignment with your business goals. You can provide real-time input, and your team is fully dedicated to your brand’s voice and vision.

But for many small businesses, this comes at a high price. Hiring a Chief Marketing Officer (CMO) or Marketing Director costs between $15,363 and $29,732 per month. Then come the specialists—SEO, content, social media, web development, analytics—each averaging $6,348/month.

Marketing today is both wide and deep, and it’s rare to find one person (or even a small team) who can cover strategy, execution, tech, and creativity without burning out or missing the mark.

Key Roles & Costs:

  • CMO/VP/Director of Marketing:

    • Average Monthly Salary: $15,363 – $29,732

    • Benefit: Strategic vision and leadership

    • Drawback: Budget breaker for most small businesses

  • Marketing Specialists (SEO, content, email, analytics, etc.):

    • Average Monthly Salary per person: $6,348

    • Benefit: Deep expertise in each function

    • Drawback: Coordination without strategy can lead to silos

🔗 Want to know how to align internal marketing with strategic goals? Read about Strategy First Marketing.

Outsourced Marketing Agencies

Outsourcing your marketing means handing over most, if not all, of your marketing execution to an external team. This is a popular choice for small businesses who have the money and that don’t have the time, interest, or internal team to manage marketing themselves. It’s typically cost-effective and scalable, but can get costly. This model offers quick access to a range of specialized skills without the overhead of full-time hires.

Marketing Agency

  • Average Monthly Fees: $5,000 – $15,000+
  • Benefit: Access to a ready-made team of specialists who can handle everything from strategy and branding to content, SEO, and paid media. You get execution without managing the day-to-day.
  • Drawback: While many agencies offer deep expertise, some rely on templated or one-size-fits-all solutions. Without a clear strategy and strong collaboration, your marketing can become disconnected from your actual business goals.

Outsourcing can work well when you find an agency that understands your market and takes a collaborative, strategic approach. But if you're looking for true leadership and integration with your internal team, a hybrid model may be more aligned with your goals.

Marketing Leadership for Small Businesses: The Hybrid Approach

If in-house is too expensive and outsourcing feels disjointed, the hybrid model—what we call Marketing Leadership as a Service (MLaaS)—offers the best of both worlds. The hybrid model brings together strategic marketing leadership for small businesses without the high costs of a full-time hire.

This modern approach positions a fractional CMO or marketing leader as your strategic advisor, guiding your marketing efforts and helping your business adopt and manage AI and marketing technology in a way that puts the power back in the business owners' hands and empowers your internal team, instead of replacing them.

Strategy Before Technology

For years, I have said strategy before tactics, but as the world has evolved, my thought process has evolved. It’s not just strategy before tactics anymore, but strategy before technology. AI can help you automate, analyze, and accelerate, but without a strategy-first mindset, it just adds noise. MLaaS ensures tech works for your business—not the other way around.

Marketing Leader (fCMO) + AI = Sustainable Scale

This model uses AI not to replace humans, but to train, support, and upskill the internal team you already have—or the one you're building. The marketing leader becomes your navigator, helping hire the right person, implement systems, and gradually give autonomy and ownership back to your business.

Benefits of the Hybrid/MLaaS Model:

  • Strategic Leadership: A senior marketer aligned with your business goals
  • Cost-Efficiency: Fractional pricing, full-scale results
  • Execution Support: Full-service agency team fills the gaps
  • Tech Guidance: AI and MarTech adoption guided by strategy
  • Sustainability: Your business regains control, not dependence

🔗 Learn how to scale without burnout using the hybrid model. Download The Fractional CMO Agency Model eBook.

Resource: How AI is Changing Marketing (Harvard Business Review)

Making the Right Hire

Your marketing hire isn’t just about budget—it’s about fit, focus, and future growth. A full in-house team gives control, but requires capital. Agencies offer scale, but sometimes lack alignment. The hybrid MLaaS model brings leadership, systems, and tech together under one roof—helping you scale smart, not just fast. This is where marketing leadership for small businesses becomes essential—not just tactics, but long-term strategy.

If you're ready to stop spinning your wheels with disconnected tactics and embrace a strategic system that adapts with your business, the Fractional CMO + AI model might be your next smart move.

🔗 Book a Discovery Call to explore how the hybrid model could work for you. Schedule a Free Consultation.



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