Thursday, November 20, 2025

Become Impossible to Ignore: Market Eminence with David Newman

Become Impossible to Ignore: Market Eminence with David Newman written by John Jantsch read more at Duct Tape Marketing

Listen to the full episode:

Overview

On this episode of the Duct Tape Marketing Podcast, John Jantsch welcomes back David Newman—keynote speaker, bestselling author, and creator of The Selling Show podcast. David’s latest book, “Market Eminence: 22 Strategies to Build a Bold Personal Brand, Become a Business Celebrity, and Drive Unstoppable Growth,” dives into how experts, consultants, and CEOs can escape obscurity and become the obvious choice in their market. David explains why visibility, respect, and brand preference are now non-negotiable, how to develop a contrarian point of view, and why radical generosity of your best ideas is the real growth engine.

David NewmanAbout the Guest

David Newman is a keynote speaker, bestselling author of “Do It! Marketing,” “Do It! Speaking,” and now “Market Eminence.” With over 600 speaking engagements and 30 years in the field, he helps CEOs, consultants, and expert service providers elevate their brand, attract ideal clients, and become impossible to ignore in noisy, AI-fueled markets.

Actionable Insights

  • The “obscurity tax” is doing great work in isolation—if your market doesn’t see you, know you, and prefer you, you’re paying it every day.
  • Market eminence rests on three pillars:
    • Visibility (being seen)
    • Respect (deep understanding of your buyers’ pains, goals, and aspirations)
    • Brand preference (differentiation + positioning so it feels risky to hire anyone else)
  • Personal branding often focuses on “look at me”; market eminence focuses on elevating your market, industry, and stakeholders.
  • Being contrarian and polarizing (in a values-aligned way) is essential to attract right-fit clients and repel bad fits.
  • The three content types that still cut through the noise:
    • How to think (insight, not instructions)
    • What to believe / what not to believe
    • How to get ready for what’s coming next
  • A powerful exercise: identify what conventional wisdom in your industry is wrong, what harsh truths clients wish someone would say, and which strong points of view resonate with ideal clients but make insiders uncomfortable.
  • Use AI as a thought partner for brainstorming contrarian headlines and positioning, not as your final output.
  • Generosity is a growth strategy: give away client-facing content you’ve been paid for; prospects pay for implementation and applied insight, not information.
  • Treat prospects like clients—share real value, not teasers—and you’ll get more (and better) clients.

Great Moments (with Timestamps)

  • 01:37 – The Obscurity Tax
    Why doing great work in the dark is the biggest cost most experts pay.
  • 02:40 – The Three Pillars of Market Eminence
    Visibility, respect, and brand preference explained.
  • 03:12 – Market Eminence vs. Personal Branding
    Why this isn’t about ego, but about impact.
  • 05:48 – Do You Need a Polarizing Point of View?
    How to call out what’s missing, broken, or outdated in your industry.
  • 06:17 – Content that AI Can’t (Yet) Replace
    How to think, what to believe, and how to get ready for what’s next.
  • 08:13 – Attracting Right-Fit Clients and Repelling the Wrong Ones
    The “10-foot gate” mental model and why polarization is a feature, not a bug.
  • 11:19 – Internal vs. External Work of Market Eminence
    Leadership decisions first, amplification tactics second.
  • 11:48 – The Contrarian Slant Exercise
    Three questions to craft a point of view that puts you in the top 5% of your market.
  • 14:45 – Using ChatGPT as a Brainstorming Partner
    A prompt to generate “crazy idea” headlines that attract ideal clients.
  • 19:09 – Radical Generosity and Giving Away Your Best Ideas
    Why sharing paid content doesn’t hurt your business—it fuels it.

Insights

“The obscurity tax is the cost of doing great work in isolation. No one can buy from you if they don’t know you exist.”

“Personal branding is about elevating yourself; market eminence is about elevating your market, your industry, and the people you serve.”

“You don’t need to be the only one fixing what’s broken—but you do need to be one of the few willing to call it out.”

“Prospects aren’t paying you for information—they’re paying you for applied insight and implementation.”

“The more you treat prospects like clients, the more prospects you’ll turn into clients.”

John Jantsch (00:00.821)

Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is David Newman. He's a keynote speaker, bestselling author, creator of the Selling Show podcast with over 600 speaking engagements and 30 years in the field. David works with CEOs, consultants, and expert service providers who are ready to elevate their brand and become impossible to ignore. He's been on this show to talk about do it marketing, do it speaking, maybe do it selling too. can't

or possibly today we're gonna talk about his latest book, Market Eminence, 22 Strategies to Build a Bold Personal Brand, Become a Business Celebrity and Drive Unstoppable Growth. That's a mouthful, welcome David.

David Newman (00:31.127)

I think so.

David Newman (00:46.648)

Thank you, John. Great to be back with you.

John Jantsch (00:49.587)

I found myself wanting to say marketing eminence. one of my last books, don't ask me why, but it's called The Ultimate Marketing Engine. And everybody kept saying the...

David Newman (01:03.342)

Yeah.

John Jantsch (01:10.078)

The mark that's it the ultimate marketing machine everybody I'd go on podcasts and every single one of them did it So funny, so glad to have you back

In the subtitle, is the word obscurity in the subtitle? No, but you talk a lot about obscurity being, I think in the beginning of the book, the biggest tax that most of us are paying. What's the obscurity tax and how can we avoid it?

David Newman (01:30.072)

Yes.

That's right.

David Newman (01:37.08)

So the obscurity tax is doing great work in isolation, basically dancing in the dark. So the question really for most folks watching and listening is how in the world do we get noticed? How do we get noticed? Our products, our services, our company in this crazy, super noisy AI fueled marketplace. And the answer is really three building blocks. Together they make up market eminence. But one is absolutely visibility.

So to answer your question, we need to get seen, right? That's basically no one buys products or services or expertise, sight unseen. So job number one is to get seen. Beyond that and above that, we also need to earn respect in the marketplace. And the way that we earn respect is by understanding our prospects to such a degree that they start to respect our insight and our intimacy.

with their pains, problems, heartaches, headaches, challenges, gaps, goals, aspirations, dreams, all that good stuff. And then the third component of this is brand preference. And that's simply a combination of differentiation and positioning. So it becomes risky, dangerous, and dumb to hire anyone else. And once those three components are dialed in, you are in the top 5 % of your market. And that's what the whole market eminence theme is about.

John Jantsch (03:03.647)

So as I listen to you describe that, and I know you have an answer to this, so I want to give you the opportunity to answer. How does that differ from, say, personal?

David Newman (03:12.728)

So fantastic question. And personal branding is not new. you know, frankly, many of the ideas I talk about in the book are not new. Combining them in this way around visibility, credibility, brand preference, differentiation, articulation, distinction, and doing this level of personal branding, not to bring glory to yourself. That's the key.

Personal branding is about, okay, let's put a whole bunch of stuff onto you and your company and your persona so that you're all of a sudden shiny and glitzy and wonderful. This is about rising to the top of your market so that you can impact more people, so you can help more people. So I look at personal branding as sort of the evil twin of market eminence, that personal branding is raising yourself up

Market eminence is raising your market up or raising your industry or your target demographic, raising them up. And when I say that, John, by the way, it's not just prospects. A lot of people think, well, this is a marketing strategy or it's a sales strategy. It's for prospects. This is for any stakeholder that you want to influence. This is that you have people that you want to come work for you, people that you want to have invest with you, people that you want to have bring you on their podcast. So media sources, media outlets.

This is partners, this is possible acquirers. If you want your company eventually to be bought and you're building a saleable asset, all of those people are watching what you're doing in the marketplace. And if it's all about me, me, me, me, me, right, that's the old school kind of personal branding 101, that is not attractive to any of those stakeholders. If you're looking to change the market, if you're looking to change the rules, if you're looking to

impact the trajectory of the future of all of those stakeholders and your industry and your target market that people notice and that come from is totally different than personal brand.

John Jantsch (05:22.101)

So in a lot of fields, I'm in marketing. Marketing is very competitive. There's lots of us out there. Do you have to have, you believe, and unfortunately the market perceives that, hey, you all do about the same thing. It's like, do I like you better than the other person? That's maybe my decision, right? So do you have to have some sort of polarizing, like here's what's broken in the world and I'm the only one that's fixing it.

David Newman (05:36.12)

Yes. yes.

David Newman (05:48.748)

Well, first part, yes, second part, no. Second part, we're getting into like narcissistic sociopath territory that I'm the only one that can fix it. However, you can certainly be one of the few people who sees it. But yes, to answer your question on a macro level with tremendous 1000 % enthusiasm, this is about being contrarian. This is about shifting beliefs. This is about going against the grain and calling out what is missing, funky, broken, and sad.

John Jantsch (05:53.589)

you

John Jantsch (06:00.585)

Yeah.

David Newman (06:17.344)

in your industry, with your industry practices, with the way things are commonly done. So one of the ways that we raise visibility is not just putting out content. This is very, very important. Content has been commoditized. AI can do content way better than any one of us. And the world does not need more content in the age of chat, GPT, et cetera. So what are humans good at?

What are humans gonna be visible for, at least for the near term, until AI takes over the world and the robots kill all of us? But until then, it's three different kinds of content. Number one is how to think. So it's not how-to information. How-to information has been commoditized. How to think information is about insight, high level strategic advisory insights. The second kind of content to share is what to believe.

what to believe and more importantly, what not to believe. So separating the signal from the noise, separating the myths from the truths, separating the, also separating the myths from the half truths, separating the outdated way of doing things from the current future focused way of doing things. And then the third component of the kind of content that we should be sharing is how to get ready for what's coming next. Because high level people of any kind, corporate people, entrepreneurial people,

They hate being blindsided, they hate being ambushed, they hate being surprised by something they could have seen coming down the pike and they just somehow missed it. So if we can focus our visibility strategies in those three areas, number one, how to think, not how to, but how to think. Number two, what to believe and what not to believe. Number three, how to get ready for what's coming next.

that will also elevate and separate you from all the noise out there.

John Jantsch (08:13.621)

So one of the things when you were describing kind of big picture was this idea of attracting right fit clients. what are some ways, I mean, I work with people all the time that they do have a differentiator, but they're still attracting the wrong people. So what are some of the real kind of surefire ways that you help people attract that right fit client?

David Newman (08:19.437)

yes.

David Newman (08:28.877)

Yes.

David Newman (08:34.552)

So I think you really have to double down on being polarizing and divisive. And unfortunately in this climate, when I use the words like divisive and polarizing, everyone goes to politics, red versus blue, your guy versus my guy. It is not about that. It is about alignment with your vision, with your values, with what you stand for, what you stand against. So...

John Jantsch (08:44.18)

you

John Jantsch (08:48.564)

Yeah.

David Newman (09:01.878)

When I'm either speaking or working with a group on this, this is exactly the moment, John, where I get pushed back and they say, well, so wait a second, we're going to upset some people. We're going to get some flack for this. We might not be liked. We might, we might get some negative press on this. And I said, well, I want you to think about this. Think about what if I came to with an offer and the offer is I am going to set up a 10 foot, 10 foot tall gate.

John Jantsch (09:14.439)

Okay.

David Newman (09:31.35)

around your business. The only people that we admit through this gate are your best fit. Prospects, clients, partners, investors, media sources, acquirers, that's all we let in. The gate automatically repels and keeps out all the terrible fits. The people you'd never want to do business with, the people that you would never want to partner with, the people that you would never take their money as an investor. And I sometimes go as far, John, as I say, okay, you know what?

Let's put on the whiteboard. Let's right now put on the whiteboard all the characteristics of your worst clients, your worst hires, your worst partners. And they say, lack of integrity, lack of ethics, didn't do the work. They come in late, they leave early, right? They're clock punchers. I said, okay, well, let's look at this list on the board now. How do you feel about keeping all those people out of your company and out of your world forever? And then their shoulders suddenly just melt and they go, huh.

That would be great. I say, OK, welcome to market eminence. That's exactly what it's designed to do, that the perfect fits are hyper magnetized and the terrible fits want to go anywhere else but anywhere near you.

John Jantsch (10:44.841)

You know, it's funny how often people have no prob, like if you ask them, who's an ideal client for you, they kind of stumble around a little bit, but they have no problem telling you who they don't want, right? It is pretty amazing. So a couple, and again, the subtitle of the book, 22 Strategies. I do, we were kind of kidding off air. I was going to have you list them all, but I would love to hear a couple. mean, I know you talk about speaking, publishing, podcasting.

David Newman (10:54.19)

That's right. That's right.

David Newman (11:10.648)

Sure.

John Jantsch (11:12.681)

some of the things we're doing. So I'd love to hear a few of the strategies that you really think are kind of core to this approach.

David Newman (11:19.828)

Absolutely. let me me separate out there's sort of two halves to the to the to the Apple, so to speak. The first half is the internal work that we need to do around making some leadership level decisions about who we are and who we're not and what we stand for and what we stand against and so forth. And that's really the bulk of the book is how to process that how to smartly engage with that level of thinking. The second half of the Apple is OK, now we have that.

John Jantsch (11:34.665)

Mm-hmm.

David Newman (11:48.93)

How do we amplify that? How do we magnify that and project that into the marketplace so that every pebble that we drop in the lake, the ripples start getting bigger and bigger. We start reaching more people, impacting more people and helping more people. So I'll give you a couple from part one and a couple from part two. The easiest thing that people listening right now can do is one of the chapters is about your slant, your contrarian slant.

So think about three questions. So number one, what conventional wisdom do you secretly think is completely wrong, but you've never publicly challenged? So maybe within the four walls of your company, you're like, my God, we're not doing that again. That's terrible. That never works, et cetera. But you've never said it publicly. So what conventional wisdom do you secretly think is completely wrong, but if you've never ranted and raved against it? Number two,

What harsh truth about your industry are clients desperate for someone to finally acknowledge openly? What are some of the elephants in the room in your business, in your industry with your target market when it comes to your category of product or service? And then number three, the third part of contrarian slant is what strong point of view do you already have that you already hold and believe truly that makes industry insiders uncomfortable but resonates

deeply and powerfully with your ideal clients. So if you just literally sit down for an afternoon, grab a legal pad, spend 20 minutes really digging into each of those three parts, you will end with a 60 minute block of time with a contrarian slant that's gonna put you in the top 5 % of your industry if you were to amplify it, magnify it, et cetera. And I even have a chat GPT prompt. I know it's gonna be tough for people to...

listener watch, but here's the chat GPT prompt if people want to work a little bit on this on their own. And you're going to take the flavor of this. can record, transcribe, whatever. Here's what it sounds like. Using everything you know about my, my, our methodology, training and tools, give me a series of 10 contrarian quote crazy idea headlines I can use to convey my true distinction.

David Newman (14:14.892)

differentiation and point of view. This should be polarizing, this is still in the prompt, this should be polarizing in that it strongly attracts the right clients and strongly repels the wrong clients. And then you'll get some initial output and then you can start the conversation, right? Make number seven even crazier, tone down number eight, bring more examples to number three. You will have such a fantastic time and no one's brave enough to do this, John.

It sounds super simple, but most people are scared out of their minds to even take this one baby step. I hope that folks listening and watching are not the scaredy cats.

John Jantsch (14:45.492)

Yeah.

John Jantsch (14:54.281)

Yeah, and I was going to mention, I'm glad you did mention that, because AI is tremendous at that kind of brainstorming, as long as you look at it as kind of a thought partner and not like, you're not looking for the output, you're looking for the discussion as much as anything. I was at a conference one time and we just, we mentioned this idea, we've been kind of just kicking around this idea that business owners are really tired of agencies, or at least

David Newman (15:00.909)

Yes.

David Newman (15:07.202)

Yes.

John Jantsch (15:22.803)

what traditional agencies have done or not done for them. And so we just kind of jokingly, half jokingly mentioned to somebody, yeah, we're promoting the anti-agency model. And literally three or four business owners said, we need to talk. So it's a little bit of what you're talking about. We did it kind of tongue in cheek, but it really, I mean, you got immediate feedback that that idea really piqued a challenge they were

David Newman (15:26.53)

yes.

David Newman (15:32.835)

Nice.

David Newman (15:48.354)

That's right. And that is, you know why that's great, John, all the reasons that you said, obviously, but it immediately telegraphs just with that moniker, un-agency, right? That we are against something that has been traditionally seen as the solution to fix this problem. You don't want an agency, you want the un-agency, like the uncola back in the 70s and 80s. That was 7-Up's claim to fame.

John Jantsch (15:58.591)

Yeah.

John Jantsch (16:10.431)

Yeah. Yeah.

John Jantsch (16:15.443)

What do you find when, especially talking to CEOs, marketers are probably a little more open to this kind of idea of finding a difference. Particularly when you work with CEOs, what's kind of the biggest mindset block that you have to get them past with this idea of market eminence?

David Newman (16:22.168)

Go young!

David Newman (16:35.33)

I think it really is that exercise that I mentioned a little bit ago about we're gonna piss some people off, yes. We are gonna have some conflict, we might get some hate mail around this, yes. People who thought they liked us and respected us would suddenly turn us off and unsubscribe and go away, yes. But trust me, all the right people are gonna unsubscribe. All the right people are gonna go away.

John Jantsch (16:38.591)

Yeah. Yeah.

David Newman (17:03.318)

all the right people are not gonna come back to work for you or invest with you or buy from you. know, really figuring out, figuring out what is the game that we're playing, right? So sometimes this results in niching down. Sometimes this results in opening things up to an adjacent industry that might be a little bit more, a little bit less risk averse, a little bit more.

you know, modern thinking. So people that work with old school industries sometimes realize, well, that's not who we are anymore. And I'm sorry, I stepped on your line there.

John Jantsch (17:33.841)

let's just face it, they have more money.

John Jantsch (17:41.865)

No, I was just going to say, let's face it, you're going there because they have more money.

David Newman (17:46.53)

Yes, yes, that could be true. That could be true. Funny story from a CMO standpoint. I have a friend who's a serial CMO. He doesn't intend to be fractional, but that's how it ends up, because he gets fired every 18 months. He works with banks. And I said to him, I said, what is it with you and changing jobs? He says, David, I have the worst job in the world. I'm a marketer in banking. So they're so risk averse. They want the bank presidents and CEOs

They want to look like each other. And then they wonder why are we stuck in this rate war? Why are people leaving us for an extra quarter percentage down the street? It's because you're totally commoditizing yourself by choice.

John Jantsch (18:31.145)

Yeah, I always find that really interesting that, you know, with industries are like, no, we don't do that in our industry. And it's like, then that's an opportunity is what that is. So so funny.

David Newman (18:41.11)

Amen.

John Jantsch (18:46.481)

You mentioned the slant and I did want to, think you had two other gravity and generosity. We talked about gravity attracting right fit, but we haven't really talked about this idea of generosity. And that's one that I, you know, I really want to hit on because you know, this radical sharing of everything of expertise, because a lot of people have a, have a mindset that like I'm the expert. I don't share. They pay me to share. So talk a little about that.

David Newman (18:51.638)

Yes, yes. sure.

David Newman (18:57.964)

Yes.

David Newman (19:03.565)

Yes.

David Newman (19:09.838)

Correct.

I'll expand even further on that, John. They say, I can't share that. That's how I make the big bucks or that's our secret sauce. That's our recipe. I would just point out to folks, if you go online to your favorite online bookseller, walk into your favorite independent bookstore, you will find two giant sections. One is the health and weight loss section. The other is the financial and money management section. You hundreds of books and you know, hundreds more published every year.

John Jantsch (19:18.057)

Right.

David Newman (19:42.442)

If it was in a book, we would all be tall, rich, thin, sexy, and have a full head of hair. Clearly, I can read all the books I want. This ain't coming back up here. So I want, I would challenge people that the best kind of generosity that you can give into the marketplace, whether it is in written format, audio format, podcast, webinar, I want you to take client facing content. Everyone clutch your pearls. I hope you're sitting down.

Take client facing content that you've been paid for and make that into a giveaway. Make that into a lead magnet. Make that into a special report. Do a webinar on that for free for your target market and watch what happens because people are not paying you for information. We've already talked about this in a couple of ways, right? The information is not in the books. AI can crank out endless information way faster and bigger and better than any of us.

John Jantsch (20:31.711)

Yeah, yeah, yeah.

David Newman (20:39.67)

What they're paying for is applied insight and implementation of the ideas. If they could do it on their own, they already would have. So they're not gonna download your report. They're not gonna come to your webinar. They're not gonna watch your video series. But I'll tell you, the more that you treat prospects like clients, the more prospects you will get.

John Jantsch (20:46.259)

Yeah.

John Jantsch (21:04.181)

It's funny, I used to always say, especially 10, 15 years ago, people really didn't share, because we didn't have all these vehicles to share, right? Now it's become really common practice. But I used to always tell people, they don't want to know how to do it. They want to know that you know how to do it. And that's really what you're giving away, is that.

David Newman (21:20.174)

That's right.

David Newman (21:23.851)

Absolutely right.

John Jantsch (21:25.653)

So David, I appreciate you stopping by the Duct Tape Marketing Podcast. Where would you invite people to connect with you, of course, and then find out more about Market

David Newman (21:35.118)

Sure, so the best place to connect with me, my main website is DoItMarketing and everything related to the book as far as there's all kinds of free trainings and downloads and videos and resources and worksheets that are connected to this market eminence idea that we've been talking about, that is at marketeminence.com.

John Jantsch (21:54.005)

Again, I appreciate you taking a few moments to stop by and hopefully we'll run into you one of these days out there on the road.

David Newman (22:00.512)

Such a pleasure, John. Thank you.



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10 Questions That Reveal the Truth About Your Agency

10 Questions That Reveal the Truth About Your Agency written by John Jantsch read more at Duct Tape Marketing

Catch the full episode:

Overview

On this solo episode of the Duct Tape Marketing Podcast, John Jantsch lays out the 10 questions every small business owner should ask before hiring—or continuing to pay—a marketing partner. After decades of seeing business owners overpay for underperformance, John shares a practical checklist you can use to weed out smoke-and-mirrors agencies, avoid being held hostage by your own assets, and find true marketing leadership instead of task-doers. If you’re tired of vague reports, long-term contracts, and unclear results, this episode gives you a clear, no-nonsense framework.

john jantsch (1)About the Host

John Jantsch is a marketing consultant, speaker, and author of several best-selling books including Duct Tape Marketing and The Ultimate Marketing Engine. As the founder of Duct Tape Marketing, he helps small and mid-sized businesses build simple, effective, and scalable marketing systems.

Actionable Insights

John walks through 10 key questions and what to watch for in the answers:

  1. Who owns my marketing assets and accounts?
    You should own your website, ad accounts, data, and tools—no exceptions. Agencies should have access, not ownership.
  2. How do you define success, and how often will we review it?
    Avoid vanity metrics. Push for clear definitions around leads, conversions, and revenue, plus a regular review cadence where they translate metrics into insight.
  3. How do you connect tactics to strategy?
    “Tactics = strategy” is a red flag. Look for a framework or system that starts with strategy and then maps to campaigns and tasks.
  4. What happens if I want to end the contract?
    Watch for long-term lock-ins, hidden fees, and non-compete-style clauses. Month-to-month or flexible arrangements signal confidence and transparency.
  5. Who will I actually work with day to day?
    Don’t get sold by the senior strategist and then handed off blindly. Ask to meet the team you’ll work with and understand their roles and experience.
  6. How do you report on results, and can I see a sample?
    Ask for a sample report and look for narrative, interpretation, and recommendations—not just raw numbers or tool exports.
  7. How are you using AI, and what is still human-led?
    You’re not trying to avoid AI; you want to know how it’s used to support strategy, operations, and performance while keeping your brand voice, judgment, and expertise human-led.
  8. How will you collaborate with my team (and other partners)?
    Good partners integrate with your internal resources and existing vendors, not operate as a disconnected black box.
  9. What is your process for creating strategy before you execute?
    Look for a clear discovery and strategy process: ideal client, core message, differentiation, customer journey—before they start pitching tactics.
  10. What will you teach me along the way?
    You don’t need to become a marketer, but you do need a partner who educates and empowers you to make better decisions—not one who keeps you in the dark.

Great Moments (with Timestamps)

  • 00:01 – Why This Episode Exists
    John’s frustration with business owners getting ripped off by marketing partners.
  • 02:06 – Question #1: Who Owns the Accounts?
    Why ownership of websites, ad accounts, and data is non-negotiable.
  • 03:20 – Question #2: How Do You Define Success?
    Moving beyond vanity metrics to real business outcomes.
  • 04:28 – Question #3: Tactics vs. Strategy
    The danger of “magic behind the scenes” without a framework.
  • 05:40 – Question #4: Ending the Contract
    How to spot traps in long-term agreements.
  • 06:37 – Questions #5–7: Team, Reporting, and AI
    Who does the work, how results are shared, and how AI fits into modern marketing.
  • 08:40 – Question #9: Strategy Before Execution
    Why understanding your ideal client, message, and journey must come first.
  • 10:54 – Question #10: Will You Teach Me?
    The difference between abdication and empowered collaboration.

Insights

“If an agency owns your website or ad accounts, they’re not a partner—you’re renting your own marketing.”

“Vanity metrics are worthless unless someone can tell you what they mean and what you should do next.”

“Anyone can sell you tactics. You want someone who connects strategy to execution and outcomes.”

“The best marketing partners educate you, integrate with your team, and make you smarter and more in control—not more dependent.”



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Thursday, November 13, 2025

4 Pillars for Social Selling

4 Pillars for Social Selling written by John Jantsch read more at Duct Tape Marketing

Listen to the full episode:

Lorenzo JohnsonOverview

On this episode of the Duct Tape Marketing Podcast, John Jantsch interviews Lorenzo Johnson, Director of Revenue Management and partner at Socially In, a leading US-based social media agency. As a LinkedIn Learning instructor and expert in B2B social selling, Lorenzo unpacks what’s changed on LinkedIn heading into 2026: from the rise of video and carousel posts to algorithm shifts, authentic engagement, and practical uses of AI. Discover how to optimize your profile, build real relationships, and avoid the common pitfalls that hold most sellers and brands back on LinkedIn today.

About the Guest

Lorenzo Johnson is the Director of Revenue Management and a partner at Socially In. He’s a B2B social selling strategist, LinkedIn Learning instructor, and content creator for Madcraft. Lorenzo has helped thousands of professionals and organizations drive revenue on LinkedIn through practical, authentic, and modern tactics.

Actionable Insights

  • Video and carousel posts are the best way to stand out from the flood of average AI-generated content on LinkedIn in 2026.
  • Social search is merging with traditional search—hashtags, long-form posts, and engagement matter for discoverability on and off LinkedIn.
  • Your Social Selling Index (SSI) score is built on four pillars: building your brand, finding the right people, engaging with insights, and building trusted relationships.
  • LinkedIn’s algorithm penalizes mass outreach, low-quality networks, and shallow engagement—focus on quality over quantity.
  • Use all profile features (professional mode, microsites, newsletters) to get more algorithmic “love.”
  • Social selling is a long game: expect 300+ days from first connection to closed deal if you’re doing it right.
  • Automation and AI can help with research, outreach, and follow-up, but don’t shortcut real engagement—be careful with scraping and gray hat tools.
  • Measure success by impressions, views, and engagement rate—not just meetings booked or sales closed.
  • Quality engagement, DMs, and real conversation trump cold outreach every time.

Great Moments (with Timestamps)

  • 01:11 – LinkedIn’s 2026 Landscape
    Always Engine Optimization (AEO), search integration, and the new content game.
  • 02:52 – How to Beat the AI Flood
    Why video, carousels, and true insights win over “prompted” content.
  • 04:40 – The Four Pillars of LinkedIn Success
    SSI explained: brand, audience, insights, and trusted relationships.
  • 08:06 – Tools & Features for a Strong Profile
    Why professional mode and new features matter for reach.
  • 10:16 – Relationship Building, Not Just Outreach
    Why real engagement is the only way to win in social selling.
  • 12:57 – Where AI and Automation Help (and Hurt)
    Tools for scale vs. the risk of bans, and finding the “gray hat” balance.
  • 19:22 – What Metrics Matter Most
    How to track what’s really working in your social selling strategy.

Insights

“If you approach LinkedIn for quick wins, you’re playing the wrong game—social selling is about long-term relationship building.”

“Use every feature LinkedIn offers—profiles that leverage newsletters, video, and professional mode get algorithmic priority.”

“The best outreach is rooted in value: personalized video, insightful comments, and real conversation—not mass DMs.”

“Quality impressions and engagement are leading indicators of future sales—don’t just measure meetings or bookings.”

John Jantsch (00:00.11)

Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is Lorenzo Johnson. He's the Director of Revenue Management and a partner at Socially In, a leading US social media agency. He's a specialist in social selling, helping B2B professionals and SMEs leverage LinkedIn to drive revenue. As a content creator for Madcraft and an instructor on LinkedIn learning, Lorenzo teaches thousands worldwide.

There's courses on social selling. So Lorenzo, welcome to the show.

Lorenzo Johnson (00:33.467)

appreciate you and thanks for having me today, John. I'm very, very excited to be here.

John Jantsch (00:37.76)

Awesome. So did I say the name right socially in? I had to kind of stumble over that. There's a lot of letters together.

Lorenzo Johnson (00:40.857)

You did. No, you said it correctly. You said it better than a lot of people when they call us and they say social lion and other things like that. So you hit it right on the head, John.

John Jantsch (00:50.345)

Awesome. So let's start. We're going to talk mostly about LinkedIn today. So let's set the table going into 2026, which we're there. What's changed? What do we need to pay attention to? What's gotten worse about better about just kind of give us the give us the lay of the land for 2026 on LinkedIn.

Lorenzo Johnson (00:52.507)

Yes, sir.

Lorenzo Johnson (01:11.483)

Well, there's a few things that's happening on LinkedIn that I think everyone should be excited about, not necessarily fearful about, but absolutely kind of thinking about what they're going to be shifting and changing. And so I'll kind of get right into one of the biggest things that's happening. And it's around this term AEO that everyone's kind of talking about and always engine optimization and always everywhere optimization. know, you're hearing all of these different types of names and LinkedIn is actually one of those social platforms that's also starting to

be incorporated a little bit more into that. What we're starting to actually see is that content is starting to be indexed when you start to get into search inquiries and search queries. Technical things like leveraging hashtags and things like that are actually starting to also come up in search functions and Google and things like that. That's also with other platforms like Instagram and things like that. But again, I know we're focusing historically or this conversation specifically on LinkedIn. So.

The first thing that you're seeing is that with all and like all social, you're starting to kind of see this integration between social search. These, these avenues that used to be very separated and segregated are really starting to kind of work together now. And so that's the first thing that we're seeing right now is that content, long form content, putting out some of that thought leadership type of content that used to be really good and really exciting on LinkedIn. It's kind of been watered down when chat GBT made everyone an expert all of a sudden and things like that.

but we're starting to see that start to come back. So that would say that's one of the first things that we're starting to see,

John Jantsch (02:40.96)

All right, so let's dive into that with kind of this flood of very average, you know, AI content. How does somebody take their content and make it stand out?

Lorenzo Johnson (02:43.749)

Okay?

Lorenzo Johnson (02:52.505)

Well, one of the biggest things is doing stuff like this. It's that video content. It's that content that necessarily can't be just crafted using some words and things like that. It's having the ability to get into conversations like this, speak people able to see your voice. So video content is absolutely really starting to take off from a from a true feature standpoint. One other feature that we're seeing is carousel post, those types of content engagement features that are keeping people on a post for a little bit longer.

John Jantsch (02:55.438)

Yeah. Yeah.

Lorenzo Johnson (03:20.707)

just like a video would do. We're also starting to see that have a big impact. But of course, as you know, that is something that could be easily kind of manipulated from an AI standpoint. And I mean, let's get the elephant out the room as well. You can also script videos and use AI to do all of those different types of things too. So unfortunately, it's kind of leaking into everything that we're doing. But I would say video.

by far is the best way to not only posit yourself as that thought leader, but really separate yourself from a lot of the newsletter style type posts out there that as soon as you start to read it, it's so clear that people are just running it through a chat GPT prompt and not even a quality chat GPT prompt at that.

John Jantsch (03:58.35)

Yeah, actually, I'm not even here. This is an AI avatar speaking for me. So I've actually had people ask me if I wanted to be interviewed on their show by an AI avatar. I haven't yet done one. I just I was like, not. It's too experimental. So I think a lot of

Lorenzo Johnson (04:02.715)

It'll get there soon. It's crazy.

Lorenzo Johnson (04:16.943)

What'd you, how'd you respond to that? What were your thoughts on that?

Nah. Well, it's interesting. just saw...

John Jantsch (04:26.85)

I was going to say, I think a lot of people look at LinkedIn and they just think, okay, what am I going to post? That's like how the day starts, right? You really talk more about a LinkedIn blueprint. You want to kind of unpack what the pillars of that are.

Lorenzo Johnson (04:40.355)

Yeah, so I like to kind of break it down and for everyone who doesn't know, there's essentially four pillars that LinkedIn uses to define if a profile is being used correctly and if you're doing those appropriate things. More commonly referred to as an SSI or the LinkedIn Social Selling Index Score. Those four pillars are four things. The first one is how are you building your professional brand? The second thing is, are you finding the right people? The third thing is, are you engaging with insights?

And the fourth, and I would argue absolutely the most important thing is, are you building trusted relationships? And so if you were to break all of those downs, they actually get into all of the day-to-day execution of what you should be doing on LinkedIn. So again, when you start talking about building your professional brand, what type of thought leadership are you actually putting out there? What type of value-based, what type of resource-driven type of posting content?

Are you getting out there and putting out there for people to have a reason to come back to your platform to start off with? Finding the right people. One of the things that we're actually starting to see more is LinkedIn is actually penalizing your impressions and your reach. If your audience isn't quality, here's what I mean by that.

If LinkedIn is starting to get this feel and algorithmically that you're just basically reaching out to everybody, mass, if you're using automation tools, which a lot of people are doing to send out mass invites and different things like that. If you're not actually commenting, engaging, endorsing with the people as they're starting to come in, LinkedIn is actually going to start to lower your impressions. So that's why you'll see people that have.

10, 15,000 followers, but yet their posts are still only getting 10, 15 type of posts and things like that. They're not truly finding and building up the right audience. know, LinkedIn, unlike other social platforms, it's not a popularity contest. know, LinkedIn isn't like, Hey, hey, John Lorenzo, I want you guys to have a hundred thousand people that are kind of all over the place. LinkedIn would rather you have 1000 people that are locked in. They come to your platform for insights. You're engaging back and forth. They much rather have

Lorenzo Johnson (06:45.903)

that type of relationship building. Engaging with insights. Are you actually commenting, engaging on other people's posts? Are you also engaging on other content that's happening? Are you sharing other types of content, keeping people on the LinkedIn platforms and things like that? One of the other misconceptions and just basic things that people don't do that I see all the time is, you know, people share and copy posts without even having something as simple as like a caption or copy on it.

John Jantsch (06:50.232)

Thank

Lorenzo Johnson (07:11.541)

Small little things like that make LinkedIn really feel are you truly engaging with insights? Are you truly using this platform appropriately? And then that last pillar is again is are you building trusted relationships? And I know that's very hard to kind of quantify and kind of line item out. But simply what that basically means is are the individuals that you're connected with and that are connecting with you, are you guys engaging back and forth?

Are you DMing them? Are you liking comments? Are you endorsing? What type of interaction are you seeing? Or are you just kind of posting a whole bunch of kind of stuff out there? So those are typically the four pillars that LinkedIn is typically looking at that guides and decides algorithmic reaches, impressions, and things like that.

John Jantsch (07:55.852)

You mentioned at the beginning of that something called SSI. Is there a tool that your social is selling? Is there a tool you can go and put your profile in and it'll tell you how you're doing?

Lorenzo Johnson (07:59.483)

Mm-hmm.

Lorenzo Johnson (08:06.095)

There absolutely is. There's actually a link, John, that I could pop over to you. Please excuse it. But it's something as simple as linkedin.com backslash, like SSI score or something. I could get you an actual link. But the really cool thing is, once you log in and you literally click that link, it'll tell you not only what your overall score is, it will actually give you a rating for each of those pillars out of a 25%. As of right now, and this does change sometimes, each of those pillars is equally weighted, 25%.

John Jantsch (08:15.094)

Okay.

Lorenzo Johnson (08:34.34)

So you will be able to see your rating out of that 25%. Of course, the aggregate score will be what your total LinkedIn SSI score, which will be out of 100.

John Jantsch (08:44.056)

Okay, so a lot of times when I talk to LinkedIn people, you see people doing courses, the very first thing is always fix your profile, update your profile, make it stronger. So what are some tips that you would give people that would make a stronger kind of selling?

Lorenzo Johnson (08:52.569)

Yes. Yes.

Lorenzo Johnson (09:01.615)

The biggest tip that I can give you is you need to use, this is just an algorithmic feature of social. The more features that you actually use and execute, the more quote unquote love that they'll give you. So for example, and know, John, this is a question for you. I'm just curious since we're talking, do you by chance have like professional mode activated on your LinkedIn profile or do you even know what professional mode is?

John Jantsch (09:20.91)

I do have it activated, yes, yes.

Lorenzo Johnson (09:22.989)

Of course you do. And so you know that once you activated that there's some really cool things that you were able to do for completely free by simply clicking that button, the ability to post a newsletter, the ability to actually create a microsite landing page that's right there where you can have case studies, pitch decks, YouTube videos, all of those different types of things, as well as just a few other searching features that you also kind of get access to. it's really important to make sure you're leveraging those features because again,

Once algorithms see that, they say, okay, this is a profile that we should continue to start to get love. So that's absolutely one of the biggest ones that I see people don't optimize on their profile. You know, everyone has the cover photo, everyone has the profile pic and things like that, but those additional features, making sure you're about us is properly used. All of those things really matter, but I will say professional dashboard activation is key, is key, is key right now.

John Jantsch (10:16.654)

So one of the things I know, everybody says this, everybody knows this, you know, want to follow people, you want to engage with people, you want to eventually turn those into conversations. I mean, that's how we sell, right? I don't see very many people doing that well. You know, they're trying to get to the end game, you know, as quickly as possible. So, you know, somebody will connect with me and I'll think, yeah, that seems like a reasonable person to connect. I'll connect in the very first email or DM that I get is,

Lorenzo Johnson (10:23.951)

Mm-hmm.

Mm-hmm.

Lorenzo Johnson (10:31.578)

Mm-hmm.

Lorenzo Johnson (10:37.125)

Mm-hmm.

John Jantsch (10:45.994)

an attempt to cause conversation, but it'll be so silly. It's like, so what are you most excited about in your business this year? And I'm like, stranger on the bus, just ask me that. It's like, what? But people don't seem to think that way. It's like, want to get to that end game as fast as possible. How do you suggest, especially in a selling environment, that you actually create some

Lorenzo Johnson (10:49.071)

Mm-hmm. Mm-hmm.

Lorenzo Johnson (11:13.295)

Mm-hmm.

John Jantsch (11:15.435)

engagement but make it authentic.

Lorenzo Johnson (11:18.519)

It has to be, and this is something I tell every single person when they start talking about focusing on LinkedIn, if you go into LinkedIn saying that I need business over the next six months, you're completely playing the wrong game. Your strategy is going to be off. And I can tell you right now, John, you are not going to get any of that business that you're going to see. And then you're going to come back and say, LinkedIn, such a terrible business development platform. my God, it's so bad and things like that. I was just talking to another company and they did an analysis on how long it takes to do what's called either social selling.

or account-based marketing, ABM. It is currently taking approximately 320 days from the time you start that campaign until the time that new business actually comes into the door. That assumes that for that entire 320 days, John, you did things the right way. You're providing value-driven content. You're providing educational type of content. You're providing those things that make it so that when people are ready to buy,

Not only have you already created the awareness of your product, the why about your product, but it becomes a no brainer why they should at least consider you when they're going through that process. And so that's the biggest thing that I tell people is if you're not prepared, number one, for this to be a long term game, you're not playing the right game right here. And that's unfortunate. What we're seeing, John, is we're seeing a bunch of people who have seen these automation tools and they've been told that, if you, if you send a thousand messages out by percentages, you have to be successful, right?

And unfortunately we're seeing a lot of that and it just tires people out from people who are doing it the right way. And so unfortunately now going into 2026 value driven content and engagement strategies is going to be even more important than it was this year.

John Jantsch (12:57.55)

So what pieces of that, because I completely agree. mean, it's obvious when somebody's just doing cold outreach to you, you you're a piece of meat at that point, you know, that they're trying to communicate with. So, but there are places where I think there are some automation tools, some AI that can help the process. What are some of the tools, you know, for example, if you've got a post that really is blown up and you're getting lots of comments and people are engaging with it.

Lorenzo Johnson (13:03.416)

Mm-hmm.

John Jantsch (13:26.314)

Are there ways for you to maybe move those people to another conversation, say an email, or obviously as much thoughtful commenting on their comments has to be done by hand, but are there parts that can actually make that obvious hand work easier and faster?

Lorenzo Johnson (13:36.09)

Yeah.

Lorenzo Johnson (13:44.787)

There is. I'll tell you two tools that we, again, I can only speak for our agency, things that we're doing successfully. The first one is actually a tool called Apollo. Apollo is a tool that integrates not only directly into your LinkedIn, it could integrate into your CRM systems. We use HubSpot, for example, why that matters and why we love it. Apollo is simply an integration tool that if, I was on John's LinkedIn profile right now and I had it pulled up, I could click on the Apollo integration. It would tell me numerous things.

It will tell me number one, your email, contact information, phone number, a lot of that information that you may not put in your LinkedIn profile because of the exact stuff that we just talked about. However, Apollo has the ability to do what's called scrape all of that type of information, which I'm sure you're familiar with. We love Apollo. The way that we leverage it is if you we leverage when we reach out and we do corporate pay outreach campaigns, individual outreach campaigns, as soon as you show any form of interest, any form of interest,

We're immediately putting you into our email system and things like that. The reason I mentioned that tool is because a lot of people don't have their business emails in LinkedIn anymore because of what we're talking about right here. Apollo allows you to still get that information. And then of course, as you can imagine, John, if we have that phone number, you bet you're going to get a phone call that at least says, Hey, we were talking about this. We were chatting about this. Does it make sense for us to have a conversation? So that's the first tool that I really, really, really enjoy using.

The second tool that we've been using, and full transparency, we're just testing this, but I'm testing it because of something that we started initially in our conversation, and it's that video seems to be opening up doors on LinkedIn. It's actually a tool called Weasley. What it actually allows you to do is it actually allows you to create customized video outreach. So as opposed to doing this, hey, John, we're in the same field type of conversation, it's a more personalized video. Of course, you can do some customizations.

But the really cool thing it does is it actually will scroll the site and the LinkedIn profile of the person that you're talking through. So not only can I say why, you know, I'm just calling, but I can say, hey, John, I was actually checking out your LinkedIn profile and look at what I saw. Here's a post that you did this. I maybe would have done this a little different or here's something that you did so great. I would lean into this and take it to the next level. And so we really love that because it combines everything we're talking about video. So you can see my voice. You can hear me.

Lorenzo Johnson (16:04.571)

but it still is value driven. I'm not saying, hey, John, we talked to all of these different people. Do you want to set up a free consultation and things like that? It's like, hey, look at your LinkedIn. This is what I saw. Look at your Facebook. Look at your website. Here are actionable things that we could potentially talk about if and when it makes sense and go from there. So I would say those are the two tools that we've been using this year that we absolutely plan on taking into 2026.

John Jantsch (16:29.23)

So speaking of tools, LinkedIn gets occasionally very nervous about tools that scrape its content. And we've all seen tools that get banned. And again, lot of it's because people are being too aggressive with them, probably. So how do you kind of balance that idea that, I don't know, are there legitimate ways to scrape? I don't know if that's the right term.

Lorenzo Johnson (16:35.235)

It does. It does.

Lorenzo Johnson (16:40.525)

Yeah, of course.

Lorenzo Johnson (16:53.499)

So no, no, no.

John Jantsch (16:55.24)

or if it's really a matter of like, it's only a matter of time before LinkedIn says, no, I don't like

Lorenzo Johnson (17:00.335)

Now, so these tools are basically what are called black, gray, and white hat tools. Basically, all this simply means is that black hat tools are, LinkedIn says, absolutely not. Those are the things where you use them and you get caught. Not only is your profile being banned, it's going to be hard to kind of get it back. Gray tools, which are the predominant use, like LinkedIn automation tools and things like that, those live in what we call that kind of gray area. They're technically,

John Jantsch (17:06.648)

Mm-hmm.

Lorenzo Johnson (17:26.349)

not allowed to be used by LinkedIn. However, this year LinkedIn has basically said, as long as you follow these parameters, we'll allow it to keep going. Biggest thing, for example, is a connection request limit. Moving forward, you can only send 100 connection requests per week unless you're doing things the right way and stuff like that. As soon as you start to go over that, grey hat tools start to become out of the box. As long as tools are what are called more integrations and not necessarily scrapes,

Typically, LinkedIn is actually OK with that. We're not seeing too many different things. For example, the tool Weasley that I've actually found is actually allowed to be integrated directly into your LinkedIn inbox through LinkedIn itself. It's not even like a third party tool and things like Apollo that you have to use. So unfortunately, LinkedIn is always going to kind of always keep you in that gray area. Because again, at the end of the day, they don't want people to come in and use a bunch of automation that ruins the experience.

which is what's happened, John, over the past 18 months. LinkedIn has been not an ideal experience for C-level execs and hire. You open up your inbox and there's 50 people a day that are providing zero value whatsoever. But there are tools that will at least allow you to make your life easy that LinkedIn doesn't. So another one that we use that has never gotten banned is Phantom Buster. Phantom Buster allows you to scrape anything possible that you can think of, emails, contact information, post information. I mean, they have 100,

no exaggeration, probably 15 LinkedIn specific like scraping categories. We use that because again, it counts as an integration. It's not actually integrating into the profile or anything like that. those would be three tools that we have seen that not had any issues. That's typically minimum gray, if not in kind of that white hat type of space. And sorry to get so technical on that.

John Jantsch (19:12.026)

No, no, no, I think people need to hear that. What are some, you know, there's basic measurement on...

Lorenzo Johnson (19:19.439)

Mm-hmm. Mm-hmm.

John Jantsch (19:22.144)

engagement, new followers, you know, kind of thing. What are some ways to actually, other than like getting meetings or getting sales, what are some ways to measure your success, if you will, on LinkedIn?

Lorenzo Johnson (19:29.541)

Mm-hmm.

Lorenzo Johnson (19:35.055)

So one of the biggest things I actually am always looking at is I'm looking at views and impressions. That's typically what's defining my success. If I can get this in as many eyes as possible, like I've already mentioned, John, the conversion stuff will happen as time starts to go on and as you're doing things appropriately. So I'm typically looking at views and then I'm looking at kind of that engagement rate per views. And then I'm basically saying the same thing we teach people to do. How do I optimize to create content more like that?

or less like that. If I'm seeing that every time I mention or tagging someone, it's starting to work, well then I'd say, hey, let's make sure that we're putting longer form content. Let's make sure we're doing more of that. I typically personally am defining it by views and impressions. I want to get as many impressions as LinkedIn is going to allow me every single time.

John Jantsch (20:20.3)

Lorenzo, I appreciate you stopping by and catching us up on LinkedIn. Where would you invite people to connect with you and find out more about the work at Socially In?

Lorenzo Johnson (20:24.186)

Yes, sir.

Lorenzo Johnson (20:28.929)

Absolutely, please jump on to LinkedIn. It's going to be Lorenzo Johnson. I'm one of the partners here at Socially In. Very excited to connect with you on there. And of course, John, I'll get you that direct link to a profile. To find out more information about our agency, please just simply go to www.sociallyin.com. You'll get an idea of not just the services that we provide. We have a wonderful case study section where you get to look at all the work that we've done, high quality, creative, and all of that good stuff as well. Look forward to having you all connect with me.

John Jantsch (20:55.982)

Awesome. Well again, appreciate you stopping by and maybe we'll run into you one of these days out there on the road.

Lorenzo Johnson (21:02.053)

That sounds like a plan, John. Appreciate you for having me and thanks so much.



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Wednesday, November 12, 2025

10 Questions Small Business Owners Should Ask Before Hiring a Marketing Agency

10 Questions Small Business Owners Should Ask Before Hiring a Marketing Agency written by John Jantsch read more at Duct Tape Marketing

Listen to the full episode:

 Overview

In her first ever solo episode of the Duct Tape Marketing Podcast, Sara Nay—CEO of Duct Tape Marketing and author of “Unchained: Breaking Free from Broken Marketing Models”—shares the questions every small business owner should ask before hiring an agency, consultant, or freelancer. Drawing from her 16 years of experience, Sara highlights real-world horror stories and arms business owners (and agencies!) with the keys to transparency, ownership, and collaboration. If you want to avoid getting stuck with expensive, opaque, or unproductive marketing partnerships, this episode is packed with the practical, empowering guidance you need.

About the HostSara Nay (5)

Sara Nay is CEO of Duct Tape Marketing, host of the Agency Spark Podcast, and author of “Unchain: Breaking Free from Broken Marketing Models.” She helps small businesses and agencies build ownership, transparency, and strategic clarity into every marketing engagement.

Actionable Insights

  • Small business owners are too often locked into expensive, long-term marketing contracts—with little clarity on results or account ownership.
  • Always ask: Who owns my marketing assets and accounts? (Spoiler: It should be you, not the agency.)
  • Demand transparency in reporting, regular reviews, and ongoing education—don’t settle for reports you don’t understand.
  • Insist on strategy before tactics; don’t hire a vendor who just wants to “do SEO” or “run ads” without understanding your business.
  • Avoid long-term contracts and “handcuff” clauses; month-to-month and clear exit paths are healthiest for all sides.
  • Meet the real team you’ll work with—not just a charismatic salesperson. Ask to speak with the actual day-to-day contacts.
  • Ask how agencies use AI and what remains human-led; look for “AI + human” answers, not “AI instead of human.”
  • Ensure your team stays informed and involved; agencies should empower, not gatekeep.
  • Ask for a sample report, a clear plan for strategy, and specific examples of what the agency will teach you along the way.
  • The best agencies leave you better educated, more empowered, and with true ownership—never dependent or in the dark.

Great Moments (with Timestamps)

  • 00:01 – Why Small Businesses Get Stuck with Bad Agencies
    Real-life stories of businesses trapped by contracts, lost assets, and confusing reports.
  • 04:16 – The 10 Essential Questions to Ask Before Hiring an Agency
    Sara’s practical checklist for choosing the right partners.
  • 06:45 – You Must Own Your Assets
    Why account ownership is non-negotiable for small businesses.
  • 08:42 – Strategy Before Tactics (Always!)
    How to connect tactics to your bigger business goals and avoid wasted spend.
  • 10:53 – The Danger of Long-Term Contracts
    Why month-to-month is the gold standard in today’s marketing landscape.
  • 13:20 – AI, Human Touch, and the Future of Agency Work
    What to look for in agencies navigating the new marketing tech landscape.
  • 15:38 – Involvement, Education, and True Collaboration
    How agencies should keep you informed, empowered, and ready to grow.

Insights

“You should always own your website, accounts, and assets—never let an agency hold them hostage.”

“Great agencies start with strategy, not just tactics—they want to understand your business, not just sell you what’s in their toolkit.”

“Transparency, collaboration, and education are non-negotiables—if you’re not getting them, find a better partner.”

“Marketing is complicated, but you shouldn’t be kept in the dark. The best agencies leave you smarter, more empowered, and in control.”

Sara Nay (00:01.218)

Hello and welcome to another episode of the Duck Tape Marketing Podcast. This is your host, Sara Nay, taking over for John Jantsch today as host and also doing my first ever solo podcast because I am fired up about a specific topic right now.

So to give you a little bit of backstory, about a week ago on LinkedIn, I posted a couple stories of conversations that I had had with small business owners recently. And I led the post saying that I am sad and mad and fired up all at the same time. And so the conversations I had with two separate business owners, the first one was with a small business owner who has been paying an SEO company $8,000 a month and is locked into

three-year contract with him. On top of that, he had no idea if he was getting any results from the efforts and he didn't know how to get out of the contract because he signed this three-year commitment.

Another story that I told on LinkedIn was another conversation I had with a different business owner, and he has been paying $10,000 a month for Google Ads to an agency. But the issue is the agency owns the Google Ads account, and on top of that, he doesn't have access to it, and he has no idea how much of the money that he's paying every month is going towards the agency's management fees or the actual ads.

In both of these scenarios, the business owners were receiving reports from the agencies every month. They had no idea what the reports actually mean. It looked like foreign language to them. And so they're spending money on marketing. They're not really getting a return and they're locked into these situations, both a bit stuck. The SEO scenario, he's stuck because he signed a three year contract. The Google ads scenario, he's stuck because this agency owns

Sara Nay (02:00.457)

his ads accounts. And so these stories fire me up. I've been speaking with, interacting with small businesses for about 16 years at Duct Tape Marketing and I wish that these were unique stories but unfortunately I hear things like this all of the time. And I think it comes from two different areas. think there's, marketing is hard, it's complex. A lot of people get into business because they're passionate about something or they see an opportunity and all of sudden they need to start

understanding and learning marketing because that's how you spread the word about your business. And so there's a lot of people in the small business space as business owners that haven't been properly educated about marketing and so they don't really understand how to go about or purchase marketing from partners that are out there.

There's also unfortunately some agencies that I believe take advantage of small business owners. I actually wrote a whole book on the topic. It's called Unchained Breaking Free from Broken Marketing Models. We'll add a link to the show notes. But I believe the best path forward for small businesses is the path where they're owning their marketing and they're collaborating with partners to actually get the work done moving forward. So as I said, fired up on this topic, I'm here to educate small

small businesses on how to ask the right questions when it comes to hiring an agency or a fractional CMO or a consultant. And I'm also here, if you're an agency fractional CMO or consultant listening to this episode as well, I encourage you to write down these list of questions and answer them honestly to see where you stand on these items. Because I believe again, the best path forward is transparency and collaboration, working together, empowering small businesses.

versus keeping what we do behind the scenes in secret. And so with all of that being said, I wanna dive in as a follow up to my initial LinkedIn post, I did a second post that was essentially 10 questions to ask as part of the sales process to the agency that you're considering hiring. And so these questions are very focused on understanding the type of partnership you're getting into. And so I wanna make that very clear. There are other questions you should ask

Sara Nay (04:16.377)

top of this except like such as their work experience and speaking to referrals and reading different case studies and all of that stuff this these ten questions are very focused on understanding the partnership that you're getting into so if you're a small business listening to this write these down the next time you're considering hiring an agency a consultant a fractional CMO a contractor a freelancer ask these questions so you're better prepared to Understand what the relationship will look like moving forward so the first question and in some cases

I would argue is the most important is who owns the market my marketing assets and accounts and so this one is very important because I've heard so many stories over the years of marketing agencies owning the accounts on behalf of their clients and so they're building these assets that their client is basically handcuffed to this agency moving forward and so the scenario I said in the opening with the example of the person spending $10,000 a month

Google ads, the agency owned the account. And so when they parted ways, the small business basically lost their Google ads setup because they had to start from scratch over again. So that's one scenario. Another scenario I hear very often, unfortunately, is a agency basically builds a website for the client and they own the website, the URL, hosting, all of the things. And so now all of sudden the small business is tied to this agency until they

part ways and then they essentially have to rebuild this website from scratch when I would argue a website in a lot of cases is one of the most important assets when it comes to small business marketing. And so you absolutely should be asking this question when you're considering working with an agency or outsourced solution. It's who's going to own the accounts and their answer should be you. You small business owner will own the accounts and we will give you, or you can give

us access to the accounts as managers or whatever the setup would be and then when we part ways you kick us out and you continue to own this asset that we would have spent all of this time building together. So that should always be the answer I believe is you should own your website, you should own your paid accounts, you should own technology and tools, AI platforms that people are bringing in. Like you should be the owner as the small business and the agency should be granted access to your account.

Sara Nay (06:45.903)

so you can kick them out when you part ways. Another question, number two on the list is how will you measure success and how often will we review it? And so again, in the opening, I shared those two stories of the person paying for SEO services and the other one paying for Google Ads. They were getting a report that looked like foreign language every single month and they have no idea what it means. And so that doesn't help anyone, ultimately.

And so when you're asking an agency that you're considering to work with, how will you measure success and how often will we review it? You wanna see that they're measuring success for certain things on a daily basis, some on a weekly basis, some on a monthly basis. Maybe they're diving into certain metrics on a quarterly basis. It really just depends on what all you're tracking in terms of the cadence. But you wanna...

have an agency that you're working with that has a clear plan for measuring what they're going to measure, how they're going to measure it, how they're going to report on it, how they're going to analyze it, how they're going to use it to drive their decisions. And then how often will we review it is really important as well because I've heard so many stories about companies just sending this report that they don't understand and that's all the reporting that they get. I believe that you should be speaking with your agency or your fractional CMO or whoever you're outsourcing or delegating or working

with for marketing, you should be meeting with them on a regular basis to talk through the specific metrics that you agree to track together. And then you should be using those metrics to then guide your quarterly marketing planning moving forward. And so it's really important to determine what to measure, how it's going to measure, agree on a communication cadence, and then look to the agency to be educating you on what the metrics mean and why they're important and how they're deriving decisions moving forward.

Thank

Sara Nay (08:42.165)

Question number three, how do you connect tactics to strategy? So I actually was just speaking to a new client of ours and he told me yesterday that he believes he's wasted about $100,000 on bringing in marketers to execute on tactics. And the reason he believed none of that was successful was because he didn't have a proper strategy in place. And so I absolutely agree with him in that scenario. There have been so many stories.

that I've heard over the years where someone will pitch, you need email marketing, or you need paid advertising, or you need SEO work, because that's what we know. And so they'll bring in an agency to do just those things, but the agency hasn't taken the time to learn the business or what they're trying to accomplish or where they're trying to go or who their ideal clients are or what message resonates with them. And so they're skipping through all of that because they're staying in their lane of tactics that they're comfortable with without understanding

understanding what the overall strategy is for the specific business and why that specific tactic will help reach their goal. So if you've been following along with Duct Tape Marketing, we've been saying strategy before tactics for as long as we've been in business. And so this one really is very, very important to me. Okay, number four. What happens if I want to end the contract?

Actually, on my LinkedIn post, someone commented, based on that one specifically, that he had an agency send him a contract that basically said, after we end our agreement, you can't work with any other similar solutions for a two-year period.

That's insane to me. And so with that, think, you know, 12 month contracts even is long because marketing is evolving. It's shifting. It's changing for our clients. We are only planning out a quarter at a time. So three months at a time because we need to understand what's working, what's not working, what's shifting, what's changing, how SEO is evolving. And so locking people into longer contracts, I just think it's hard on both the agency to predict, but also the small business owners.

Sara Nay (10:53.513)

because if they're not happy, they're gonna be locked into this long term, spending money, wasting money, where they could have shifted to a different solution. So as long as we've been in business at Duct Tape Marketing, we have always done month to month contracts in our consulting engagements, and I think that's absolutely what you should be asking for and looking for in any agency work moving forward. Number five, who will I actually work with on the day to day?

also heard a lot of stories over the years of I had this incredible sales call with this agency and I was so impressed and this person had all of this experience and they sold me into this engagement and I got locked into a six month contract, let's say, and then all of a sudden I was working with an intern level marketer and so I was sold on this thought leadership, this viewpoint and then I was handed something completely different. And so think it's really important as part of the sales process is if you're talking to someone, it's am I gonna work with

in strategy and retainer or I'm gonna work with other people on the team. If so, who are those other people? How long have they been with you? What is their experience? And also, can I talk to them if you want? I think that's a good, fair follow-up question. Can I speak to the people that I'll be working with as well? So get to know who your main point of contacts are gonna be in the beginning of the engagement throughout the full engagement moving forward.

Number six for questions is how do you report on results and can I see a sample? This one's also important. I highlighted the importance of reporting earlier on another question, but hopefully they answered that if you're interviewing them successfully. They talked you through it. They're gonna educate. They're gonna simplify. They're gonna work together. They're gonna collaborate on reporting, but then ask for an example of the reporting. And so if they are saying it's gonna be simple and easy to understand, the next step

is okay great, show me what your reporting looks like for a current client and hopefully then they're willing to then show an example reporting for a client, stripping out any identifying information, but then also they're able to talk you through what it looks like and why and how they put it together and the reasoning behind certain things. So that's a great follow-up question to that reporting one earlier. Number seven, how do I integrate AI and what is still human led?

Sara Nay (13:20.045)

And so I think this is a really important question. I am all about AI when it comes to elevating humans. And so I think that all marketing agencies should be bringing in different forms of AI to help elevate and improve the work that they're doing.

but not to just replace themselves or just to work faster ultimately. And so we offer for all of our clients when we get started, we offer a package called Strategy First. So 30 to 45 day engagement consists of a ton of research and putting together a marketing strategy and plan. As part of that, we use AI to give us more information than we ever had before. So for example, one of the steps in that is doing competitive research. Before we used to have to

out and look at, do all of the work manually. And so we could only get, you know, as much information as we could spend on that component. But now we still do work manually. We still go out and we look at the competitors websites and social profiles and what they're in, content upgrades and all the stuff we can find online. But we're also able to pull a deep research report in a tool like chat GPT that gives us pages and pages of research on their competitors in a much more detailed way than we ever have before.

And so in that scenario, we are using humans to analyze the competitors, but we're using AI to give us more information to be able to make better decisions moving forward. And so you wanna look for those types of answers when you're asking agencies how are they using AI. You wanna understand that they're using AI because they should be. If they're fearing it, they're being left behind. But you also wanna make sure that they're using AI with the human plus AI reprogramming.

approach, not just the replacing humans with AI approach, or you will end up not getting great results, I believe, over time because the value is elevating our work we can do with AI below us. Number eight, how do you ensure my team stays involved and informed? And so a bit of a red flag, would say here is if someone says, we'll just handle all of your marketing, your SEO and your ads, and we'll just, you know, we'll send you a report and you just

Sara Nay (15:38.24)

focus on your business and your growth and you're gonna have all these leads come in. I don't think that's gonna be a great scenario. What you wanna hear here is we are going to involve you in the process. We are going to educate you along the way. We are gonna learn as much from you as possible on the front end and able to do our work on the back end. We are going to work on mastering your tone of voice and your style and we are gonna master your thought leadership perspective. So you are

able to focus on where you should be in your business in the CEO seat or whatever it might be, but it's gonna take some time for us to get up to speed. We are gonna learn, we're gonna involve you in your team, we're gonna collaborate with you, we're gonna educate you along the way versus, oh, we're just gonna do our special magic work over here and you all stay over here. That doesn't necessarily work. Number nine on the list, we're getting there. What's your process for creating strategy before execute?

This one is probably the nearest to my heart. It's something that we've again been teaching strategy before tactics for years. I truly believe that every

Marketing plan should start with a deep strategy dive and so we have something called the marketing strategy pyramid The foundation is the business strategy if you're bringing in a marketing agency They should take some time on the front end to understand your business What is your mission your vision your values your current revenue your growth goals? Do you want to sell one day? They need to be understanding those things deeply so then they can work on the middle part of our pyramid, which is the marketing strategy

component because the marketing strategy needs to guide the business where the business is trying to go. Once a marketing strategy is mapped out, then in our pyramid we have a system strategy and a team strategy. And so I fully believe that when working with an agency or a marketer of any kind, they should come in, understand the business strategy, create the marketing strategy, analyze the team. Then you can say, okay, here's what we should be doing from

Sara Nay (17:49.632)

from a marketing perspective and now here's who we can have to help. so strategy before execution all day every day. And then last question and one of my favorites as well, I like all these questions I guess, is what will you teach me along the way? And so there...

I think as I said earlier beginning in this episode, I think some of the challenges in the small business space is marketing is complicated, it's evolving, there's a lack of education. People don't get into business to become marketers, but they are forced to in a lot of ways. And so if you're bringing in an agency, a fractional CMO, a consultant, a freelancer, if you're bringing in anyone, you should be asking, what will you teach me along the way? Because their job in my view is to educate clients, to set clients

up for success to be able to make better marketing decisions moving forward. You've all heard it, leave it better than you found it. That's how we approach all of our engagements. come in, we educate, we empower, we uplift, we give our clients ownership because my goal is, let's say we part ways in the future because maybe you're hiring someone in-house, you're in a much better spot from an educational empowerment standpoint than you ever have before. So that is my list of tips.

I am passionate about this topic I could go on and on but I appreciate you listening to again my first ever solo episode on the duct tape marketing podcast Again, I wrote a book called unchain breaking free from broken marketing models It's all about taking ownership instead of renting your marketing So if any of this resonated with you today recommend grabbing a copy of that book My name is Sarah nay, you can find me on LinkedIn as well. I would love to connect with you there Thank you so much for listening

and we will see you next time.



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