Wednesday, November 22, 2017

[Reminder] Customer Experience in the Age of Social Media

Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020,...

Please visit Marketing Land for the full article.

from Marketing Land - Internet Marketing News, Strategies & Tips