Showing posts with label MarketingExperiments. Show all posts
Showing posts with label MarketingExperiments. Show all posts

Thursday, September 24, 2020

The Marketer as Philosopher, Episode 3 The Conversion Heuristic Analysis: Overcoming the prospect’s perception gap

Some marketers try to discount their way to success. But sustainable marketing success doesn’t come from endless incentives – marketers succeed when they are able to help the customer accurately perceive the value in the products and services they sell.

That is no easy task. Because there is a natural gap between marketers and customers, between how we perceive the value of our products and how an external customer views the product.

Flint McGlaughlin, CEO and Managing Director, MECLABS Institute, uses a product tag along with a pair of case studies to help you close that gap. Watch this episode now to discover how to see conversion opportunities through the mind of the prospect and learn five practical ways to increase perceived value and achieve your marketing results. (MECLABS is the parent organization of MarketingExperiments)

Here are some key points in the video:

  • 4:45 – Which treatment do you think performed the best?
  • 5:55 – Test results for those treatments
  • 7:01 – How to see a conversion path through the mind of a prospect
  • 8:57 – Case study #1: Homepage experiment
  • 13:48 – Three ways you can use your marketing skills to help artisans in developing countries pull themselves out of poverty
  • 14:33 – Case study #2: Landing page experiment
  • 15:42 – Five practical ways to apply what you’re learning

Related Resources

The MECLABS Conversion Heuristic – Improve your Marketing Collateral with a Proven Methodology

The Prospect’s Perception Gap: How to bridge the gap between the results we want and the results we have

The Marketer as Philosopher Episode 2 – The Data Pattern Analysis: 3 ways to turn info into insight

The Marketer as Philosopher, Episode 1: Become a Force for the Good

Get Your Free Simplified MECLABS Institute Data Pattern Analysis Tool to Discover Opportunities to Increase Conversion

Data Pattern Analysis: Learn from a coaching session with Flint McGlaughlin

5 Marketing Lessons From a Unique Nonprofit That Sells Products (and why the world needs marketers today more than ever)

The post <strong>The Marketer as Philosopher, Episode 3</strong><br> The Conversion Heuristic Analysis: Overcoming the prospect’s perception gap appeared first on MarketingExperiments.



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Friday, July 31, 2020

Get Your Free Simplified MECLABS Institute Data Pattern Analysis Tool to Discover Opportunities to Increase Conversion

To increase conversion for your company, you must pinpoint your marketing and sales funnel leaks so you know what to repair.

Do you know precisely where customers are dropping out of your funnel? Where you should focus marketing efforts most efficiently to attract customers to conversion? The best next steps to make the biggest gains fast?

The MECLABS Institute Data Pattern Analysis tool provides a structured way to uncover the answers through intense examination of your customer’s data — their digital body language.

The goal is to thoroughly understand customer thought processes at each point in the marketing funnel where they have to make a decision to continue moving through it. By understanding what prospects are thinking at each stage of the buying process, you will be able to better match their motivation and move them through the sales funnel faster.

The Data Pattern Analysis tool includes the following:

  • Summary profit analysis
  • Demographics
  • New versus returning visitors
  • Device type
  • Page depth
  • The origin of your traffic (Source medium)
  • Top pages
  • Top landing pages
  • Previous and next page
  • Funnel analysis
  • Supporting resources

It also includes a summary so you can have all critical data points, questions that need answering, and research questions in an easy-to-view and easy-to-present dashboard. The tool can work with any metrics platform but has been set up to be easily used with (and includes basic directions for) Google Analytics, due to that platform’s popularity.

Episode 2 of The Marketer as Philosopher: Become a Force for the Good provides an in-depth example, showing how to use the Data Pattern Analysis tool.


Are you having trouble increasing leads or sales? This Data Pattern Analysis is one of the tools we use in Quick Win Intensives. You can get expert help to boost your conversion rate in these intensives.

The journalism produced by the MarketingExperiments editorial team is powered by the research developed by its parent organization, MECLABS Institute.

For over 20 years, MECLABS has been the world’s largest independent research program focused on understanding why customers say “yes.” The Institute’s scientific approach, discoveries and patented heuristics have enabled marketers to achieve their goals.

There are three ways you can leverage MECLABS research:

  1. Access the 20+ years of research and discoveries published by our institute, available for free (and ungated) at meclabs.com/research
  2. Advance your career with online education and in-person training. On-demand courses allow busy professionals to study and master the material as their schedule allows. MECLABS instructors have conducted team-based training on corporate campuses and company headquarters across the nation. Learn more at meclabs.com/education
  3. Boost your Conversion Rate with a MECLABS Quick Win Intensive. Get MECLABS scientists to help you find the fastest way to drive a major revenue increase. Learn more at MECLABS.com/QuickWinIntensive

  MECLABS Institute Data Pattern Analysis by MECLABS Institute is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License. Based on a work at https://www.marketingsherpa.com/freestuff/meclabs-data-pattern-analysis-tool. Permissions beyond the scope of this license may be available at https://meclabs.com/about/contact.

The post Get Your Free Simplified MECLABS Institute Data Pattern Analysis Tool to Discover Opportunities to Increase Conversion appeared first on MarketingExperiments.



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Thursday, April 9, 2020

The Hidden Opportunity Within the COVID-19 Crisis: Three ways to transform your work and your life

“As a global pandemic grips modern society, most of the conversation has focused around the negative impacts facing individuals, organizations and society as a whole. Many people are hurting today. That cannot be understated. However, even COVID-19 has a silver lining. Deeply painful experiences can also be deeply transformational.”

— Flint McGlaughliln, CEO and Managing Director, MECLABS Institute

Our CEO, Flint McGlaughlin, has opened a new YouTube channel where he will be sharing what he has learned from three decades of leading and helping with business, nonprofit, educational and personal transformations. He will spend more time discussing personal value proposition development and transformation.

In this video replay from his channel, he discusses how to make the most of hidden and emerging opportunities from crises.

Flint draws from the words of Holocaust survivor Victor Frankl, pointing out three ways to discover meaning in life:
1. Create a work or do a deed
2. Experience something or encounter someone
3. Change our attitude toward unavoidable suffering

Flint focuses on number three and encourages business owners, marketers (and anyone else in crisis) that you can use these difficult moments in time to change the arc of your life.

Key points in the video:

  • 4:27 We need to realize the importance of understanding meaning within the current global crisis.
  • 9:10 Victor Frankl Holocaust survivor said it’s up to people to decide what to do in a difficult circumstance. We still have the power to choose.
  • 10:34 Flint’s dad and mentor said no one can take from you your power to react in the right way.
  • 14:09 Victor Frankl: Three ways to discover meaning in life, but the third is our focus today
  • 16:43 Catra from the book “Born to Run” was a meth addict who transformed her life
  • 24:00 An explanation of Catra’s transformation
  • 35:01 Factors that can lead to a shift in one’s perception of the value of something: intensity, context, satiation
  • 38:56 Simply trying harder is not transformative. You must get your focus off of self.

Related Resources

For more helpful, thought-provoking content, visit Flint’s personal blog: FlintsNotes

Marketers Stand Together: 3 powerful ways your marketing can combat coronavirus COVID-19’s impact

Marketing Career: What you need to understand at each step of the job seeker’s journey (even if you’re not looking)

The post The Hidden Opportunity Within the COVID-19 Crisis: Three ways to transform your work and your life appeared first on MarketingExperiments.



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The Marketer and Buyer Anxiety: Three ways to counter anxiety in the purchase funnel


(This article was originally published in the MarketingExperiments email newsletter.)

“When you realize the deepest source of anxiety is not from external factors, you will know how to correct it on your pages.”

— Flint McGlaughin, Managing Director and CEO, MECLABS Institute

The coronavirus crisis has driven people to do much of their shopping online. I am no exception. But I’m an anxious shopper. I don’t trust just any merchant. They need to earn my trust.

One of the first things I check on an ecommerce site is the customer testimonials section. You probably do the same — and so do those who visit your own business pages. But there is an art and science behind testimonial choice and placement on a webpage.

In this video replay, Flint McGlaughlin shares examples of testimonials that can help conversion — and also those that hinder it.

Watch the video to learn how to identify and treat this form of customer anxiety with over-correction methods.

Key points in the video:

  • 1:25 How the MECLABS family of research brands is responding to the COVID-19 crisis
  • 3:37 Examples of irrational customer anxiety in marketing
  • 9:45 1st point: When you realize the deepest source of anxiety is not from external factors, you will know how to correct it on your pages.
  • 17:30 2nd point: Using testimonials incorrectly can amplify anxiety instead of reverse it.
  • 21:58 Example of a good testimonial strategy: (Preponderance of Evidence) – Job Test Prep
  • 22:50 Example of a good testimonial strategy: (High Authority Evidence) – MoCASec technology
  • 25:15 Three types of testimonials you should not use
  • 26:07 Live Optimization for mitigating anxiety: Viome gut health
  • 33:56 3rd point: We need to learn how to treat classic purchase anxiety.
  • 35:23 Case Study: How mitigating anxiety increased conversion 260% – VoIP Business Phone Solutions

If you would like your landing page considered for review in a future session, send the link and info to us. Even if your webpage isn’t chosen, you can learn from the optimization of your peers’ pages to get new ideas for improving your marketing.

Related Resources

Subscribe to Flint’s personal YouTube channel

A detailed look at MECLABS Conversion Heuristic to help you improve your marketing collateral with a proven methodology

Mental Cost: Your customers pay more than just money

Conversion Rate Optimization: Building to the Ultimate Yes

The post The Marketer and Buyer Anxiety: Three ways to counter anxiety in the purchase funnel appeared first on MarketingExperiments.



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Tuesday, February 25, 2020

Get to Yes: Three conversion lessons learned from FBI hostage negotiation

(This article was originally published in the MarketingExperiments email newsletter.)

“When it comes to data, simplify. Become an essentialist. Get beneath the data to the essence. Look for patterns. Patterns transform info into wisdom.”

— Flint McGlaughlin, Managing Director, MECLABS Institute

Not too long ago, the aunt of a prominent Haitian political figure was kidnapped and held for a $150,000 ransom demand. Hostage negotiator Chris Voss managed to convince the kidnappers to release the hostage for just $1471 dollars and a CD player. It’s a pretty incredible (true) story.

So how did he do it?

In this video, Flint McGlaughlin explains Voss(s) secret, pointing out three lessons that business owners, marketers — and anyone else who needs to negotiate a deal — can learn to increase conversion.

Remember, the goal of a webpage is to win a yes. A sale is simply a big yes. It is the sum total of a series of smaller yes(s) the customer makes while interacting with your business.

Just as Voss knew that one small “no” in the negotiation process could put the safety of the hostage in danger, we should be aware that a single “no” anywhere in the customer journey process can jeapardize the sale.

Watch the video to get the macro YES.

If you would like your own webpage diagnosed on one of our upcoming YouTube Live sessions, you can send your website info through this form, and we’ll try to fit it in.

Related Resources

The Hypothesis and the Modern-Day Marketer 

The Power of Perceived Value: Discover how a well-marketed banana & roll of tape produced a windfall

Website Development: How a small natural foods CPG company increased revenue 18% with a site redesign

MECLABS Quick Win Consult : Get personalized, detailed conversion marketing advice at an affordable price

The post Get to Yes: Three conversion lessons learned from FBI hostage negotiation appeared first on MarketingExperiments.



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Tuesday, February 18, 2020

Conclusions Precede Decisions: Two case studies that teach the most effective way to amplify conversion

(This article was originally published in the MarketingExperiments email newsletter.)

Data is about working backward through a customer’s behavioral traces into their decisions. These decisions are based on conclusions customers make from observation sets that we, as marketers, present to them.

In this video, MECLABS Managing Director Flint McGlaughlin shares a deeper understanding of how people make conclusions that impact the choices they make, choices like making a purchase or completing a lead generation form.

To help you apply these principles to your own marketing, McGlaughlin shows case studies about landing page optimization for a mattress brand and pricing strategy for a software as a service. He explains how to improve the content and presentation of an observation set to get better conversion results.

If you would like your own webpage diagnosed on one of our upcoming YouTube Live sessions, you can send your website info through this form, and we’ll try to fit it in.

Related Resources

If you’d like hands-on help improving your calls-to-action, you might want to consider a Quick Win Intensive for your company.

In this session, McGlaughlin also discusses a variable cluster test. You can learn more about here:

McGlaughlin also discusses value proposition, which you can learn more about here:

The post Conclusions Precede Decisions: Two case studies that teach the most effective way to amplify conversion appeared first on MarketingExperiments.



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Friday, February 7, 2020

150 Experiments on the Call-to-Action: Six psychological conditions that hinder our results (Part 2)

“Marketers, in their role as philosopher, must keep management from gaining internal clarity at the expense of external clarity. It is dangerous to succumb to the illusion that the prospect sees our company the way we see it.”

— Flint McGlaughlin, Managing Director & CEO, MECLABS Institute

(This article was originally published in the MarketingExperiments email newsletter.)

This is part two in our series about effective call-to-action strategies that increase your webpage’s performance. You can view part one here.

We did a meta-analysis of 150 of our experiments to determine six common cognitive conditions in the minds of webpage visitors regarding the call-to-action that hurt conversion.

  1. Internal Detachment
  2. Transitional Vertigo
  3. Compositional paralysis
  4. Elemental paralysis
  5. Terminal anxiety
  6. Transitional vertigo

In this session, Flint McGlaughlin, CEO and Managing Director, MECLABS Institute, shows you how to improve your call-to-action by mitigating these negative responses with strategic overcorrection methods.

Key points in the video:

  • 2:38 Cognitive Condition #4: Paralysis and its root causes.
  • 5:24 Live Optimization: Audience-submitted CTA from a medical provider
  • 8:47 Condition #4’s solution can be found in these case studies …
  • 13:35 A checklist you can use on your webpages with criteria for a good CTA, also Condition #4 is introduced.
  • 13:51 Cognitive Condition #5: Decision hesitation and its root causes.
  • 15:12 Condition #5’s solution can be found in these case studies …
  • 20:10 Cognitive Condition #6: Mismatched expectations and its root causes.
  • 21:10 Live Optimization: Audience-submitted CTA from a Pet supplies provider
  • 22:00 Condition #6’s solution can be found in these case studies …

(If you would like your marketing to be considered for live optimization in a future session, just send it to us at info@meclabs.com)

Related Resources

If you’d like hands-on help improving your calls-to-action, you might want to consider a Quick Win Intensive for your company.

The Power of Perceived Value: Discover how a well-marketed banana & roll of tape produced a windfall

Conversion Lifts in 10 Words or Less

Adding Content Before Subscription Checkout Increases Product Revenue 38%

The post 150 Experiments on the Call-to-Action: Six psychological conditions that hinder our results (Part 2) appeared first on MarketingExperiments.



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Friday, January 31, 2020

150 Experiments on the Call-to-Action: Six psychological conditions that hinder our results

“What you ask me to do is important, but when you ask me to do it has more bearing on whether I choose to comply or not.”

— Flint McGlaughlin, Managing Director & CEO, MECLABS Institute

(This article was originally published in the MarketingExperiments email newsletter.)

One of the fastest ways to increase your performance is to improve your call-to-action. We did a meta-analysis of 150 of our experiments to determine 6 cognitive conditions that can hurt conversion.

In this video, Flint McGlaughlin, CEO and Managing Director, MECLABS Institute, talks about three of those negative conditions the customer experiences when seeing a call-to-action. He shows you how to improve your CTA by lining it up more logically with your page visitors’ sequence of thought.

This session is loaded with practical case studies and examples, both good and bad, to help you avoid common CTA errors and give you ideas for your own webpages.

If you would like your own webpage diagnosed on one of our upcoming YouTube Live sessions, you can send your website info through this form, and we’ll try to fit it in.

If you would like to receive more detailed advice from a MECLABS conversion marketing expert via a video conference, visit our Quick Win Consult page to learn more.

Here are some key points in the video:

1:14 Which CTA won?

6:54 Key principle #1 – CTA is more than a button, it is …

9:23 Key principle #2 – CTA depends upon the context of …

10:27 6 negative conditions the customer experiences when they see a call-to-action

11:21 Cognitive condition #1: Apathy, and the root cause

13:12 Condition #1’s solution can be found in this case study: Defence contractor

18:00 Condition #2: Negative surprise and its root causes

19:42 Condition #2’s solution can be found in these case studies …

26:32 Two flawed “asks”

27:20 Here’s a checklist you can use on your webpages with criteria for a good CTA, and Condition 3: Too many choices.

29:38 The solution can be found in these case studies …

Related Resources

Effective CTAs: How the thought sequence of a call-to-action affects landing page performance

The 21 Psychological Elements that Power Effective Web Design

Call-to-Action Optimization: 132% increase in clickthrough from changing four simple words

Marketing 101: What is above the fold?

Get our latest research delivered straight to your email inbox. Subscribe here.


“In my 3 departments, I am responsible for promoting our 10+ conferences annually, 3 magazines, several newsletters, video, an annual forecast, keeping our website fresh, book publication, and coordinating closely with our lobbying presence in Washington, D.C. Time is always squeezed. That’s why I love MECLABS email. I know from the subject line if I need to read it (I usually do), and I know the material is sourced from great research. MECLABS gives me the best chance to keep up with the best thinking in communications.” 

— Rich Jefferson 
AMERICAN FOUNDRY SOCIETY

The post 150 Experiments on the Call-to-Action: Six psychological conditions that hinder our results appeared first on MarketingExperiments.



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Monday, January 20, 2020

Unlocking the Power of Incentive: Three keys to mastering perceived value differential


(This article was originally published in the MarketingExperiments email newsletter.)

The use of incentives is one of the most effective ways to counter friction and anxiety, therefore it can have a significant impact on conversion. But if you are currently using an incentive and it’s not having a major impact, you’re probably not using the right one — or your presentation is lacking.

In this video replay, Flint McGlaughlin not only gives messaging strategies for presenting incentives but also explains how you can identify the best incentive for your offer by using the MECLABS Perceived Value Differential Heuristic. He explains how to apply it with step-by-step instructions and examples.

PVD = Vp — C$n

“PVD” = Perceived Value Differential

“Vp” = Perceived Value of incentive

“C$n” = Net delivered Cost of incentive

Watch the video to learn how you can combine customer psychology with the power of PVD, rigorous testing and a smart set of hypotheses around incentives to maximize response rates, generate more leads and increase sales.

Here are some key points in the video:

  • 4:53 Case study – Choosing the best Amazon gift card incentive
  • 8:15 Case study – Online people search company addresses cart abandonment issue with incentive
  • 16:33 The MECLABS Conversion Index
  • 19:25 Key Principle #1 The objective of an incentive
  • 25:37 Key Principle #2 Test your incentive
  • 26:10 Key Principle #3 The ideal incentive has three components
  • 27:49 Perceived Value Differential: 3 principles
  • 36:32 Four ways to improve the presentation of the incentive
  • 42:44 A step-by-step example of how to do a PVD calculation

Related Resources

MECLABS Landing Page Optimization Online Course – This on-demand course teaches more about incentive, PVD and ROI

Customer-First Marketing Strategy: The highest of the five levels of marketing maturity

Digital Marketing: 3 test ideas to optimize your incentive offers

Finding the Ideal Incentive

The post Unlocking the Power of Incentive: Three keys to mastering perceived value differential appeared first on MarketingExperiments.



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Sunday, January 12, 2020

The Power of Perceived Value: Discover how a well-marketed banana & roll of tape produced a windfall


(This article was originally published in the MarketingExperiments email newsletter.)

“If you have something unique — even a single dimension of exclusivity — that’s meaningful and significant to the customer, you help them conclude they can’t get this anywhere else.”

— Flint McGlaughlin, Managing Director, MECLABS Institute

If you are experienced in business, you have heard of using marketing tactics like scarcity, story and influence to increase your sales.

But there is a right way and a wrong way to apply these psychological drivers. Negative manipulation used by marketers to achieve a business objective not only hurts their own brand but also negatively impacts those who are making honest efforts to sell their goods or services.

In today’s video replay, Flint McGlaughlin explains ways to identify and avoid dark patterns some businesses employ to increase sales. He also gives examples of real case studies where people are using the power of scarcity, story and influence in a positive way — and increasing conversion.

Watch the video to learn how to tap into these three motivators in the most effective way.

Here are some key points in the video:

  • 8:01 Three factors can impact a customer’s perceived value of your offer.
  • 11:02 PVD is the difference between the customer’s perceived value and the actual value.
  • 16:40 Scarcity — Examples of using this internal motivator inappropriately.
  • 22:37 Dark patterns — Negative manipulation used by marketers to achieve an objective in their business.
  • 25:19 Examples of using Scarcity appropriately.
  • 29:10 Influence (celebrity, social proof, authority, etc…) — Examples of using it appropriately.
  • 32:05 Examples of using Story appropriately.
  • 35:33 Value Proposition — Four conclusions to evoke in the mind

Related Resources

Princeton Dark Patterns Study:Dark Patterns at Scale: Findings from a Crawl of 11K Shopping

Dark Patterns on Scarcity and Influence: The Endless, Invisible Persuasion Tactics of the Internet D

Landing Page tests:A/B Testing: How a landing page test yielded a 6% increase in leads

Web Clinic tests:Email Copy Tested: How adding urgency increased clickthrough by 15%

Social Media: Social Media Optimization: Engineering contagious ideas

Ecommerce:New Chart: Ecommerce – It’s Not All About Price

Print Ads: Marketing Chart: Which advertising channels consumers trust most and least when making

Leveraging Influence in a winery:Interactive Email: 6 tactics to leverage the influence of social reinforcement

Behavioral Triggers:Marketing Psychology: The behavioral triggers behind success at Amazon, Groupon and FarmVille

Social Media:How to Use Social Media to Increase Your Marketing Conversion

Non-profit analytics:Data Analysis 101: How a nonprofit used data to secure a critical business decision and help find 125 missing children

Sales Increase through Story: Ecommerce Marketing: 150% increase in sales from product storytelling and site redesign

Newsletter tactics: Content Marketing: How a farm justifies premium pricing

Copywriting: Copywriting on Tight Deadlines — How ordinary marketers are achieving 103% gains with a
step-by-step

Internal Story: 5 steps to telling your team’s story

The post The Power of Perceived Value: Discover how a well-marketed banana & roll of tape produced a windfall appeared first on MarketingExperiments.



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Wednesday, December 18, 2019

Value Proposition, Web Design, and Wireframing: Your peers’ favorite MarketingExperiments articles and videos of 2019


(This article was originally published in the MarketingExperiments email newsletter.)

Year-end wrap-up articles tend to focus on the newest cutting-edge technology — that new AI-powered, machine-learning doohickey that uses blockchain technology to automate an influencer marketing hub.

Yeah, yeah, yeah.

The new can be helpful, but like a kitten playing with tinsel on Christmas morning (or even worse, playing with a lit menorah on the eighth night of Hanukkah), we can all too easily get distracted (and even burned) by the new and shiny at the expense of the fundamental and foundational.

In 2019, sure, we here are MarketingExperiments tried to find novel, innovative ways to serve you — most notably, our new, interactive sessions broadcast through YouTube Live.

But when I looked in the ‘ol analytics platform to see which MarketingExperiments content got the most pageviews, much of the content your peers found most helpful was in fact based on fundamental and foundational principles. We’ve shared that information below in the hopes that these articles and videos can help you as well.

 

How to Amplify the Power of Your Value Proposition

This was the first MarketingExperiments YouTube Live session and is, so far, the most popular. In it, Flint McGlaughlin, CEO and Managing Director, MECLABS Institute (parent organization of MarketingExperiments), teaches a four-part framework that represents the number one way to drive results.

Here’s how Frank Ofem describes the session in the YouTube comments: “This is loaded!!! On replay more than 4 times and still having crystals on my notepad!!! JUST Awesome …”

WATCH NOW

 

The 21 Psychological Elements that Power Effective Web Design (Part 1)

Flint taught a framework to help you think about your webpages systematically in order to achieve consistent conversion lifts.

After watching this video, Betsey O’Hagan went on Facebook to say she was, “Grateful for Flint McGlaughlin’s passion, energy, and learning.”

WATCH NOW

 

How to Wireframe a Landing Page: 6 steps

A MarketingExperiments reader emailed us and asked about our wireframing process. So, we wrote this article breaking it down step by step.

On LinkedIn, Miles Bennett said, “Interesting post on how to #wireframe a #landingpage.  Ok it’s a little more — it’s a step-by-step guide and quite insightful.  Have you set your objectives?  Is measurement in place? Have you done customer testing? #wortharead”

READ NOW

 

CRO Cheat Sheet: Customer thinking guide for conversion rate optimization

This article features a free tool based on the MECLABS Institute Conversion Heuristic to help you increase the probability of conversion in your marketing (and really, in everything in life). You can instantly download this free two-page PDF (instant download, no form fill or squeeze page) and print it out to hang in your office. The article also includes a deeper explanation to help you put this information into action.

On LinkedIn, our friend Max Marker said

“‘Stop viewing your funnel through the lens of the marketer and begin viewing it through the lens of the customer.’” 

This article provides a powerful framework that can be used to significantly increase the performance of your marketing funnel. 

#MECLABS #meclabsconversionheuristic #ConversionOptimization #DigitalMarketing”

READ NOW

 

Value Sequencing Decider Graphic: What do your customers need to know, and when do they need to know it?

This article offers a decision tree to help you understand how and where to communicate value to customers throughout the customer buying journey. Plus, the article includes free PNG and PDF downloads (instant download, no form fill or squeeze page) of the decider infographic.

On Twitter, Rebel Digital Marketing shared the article with a brain emoji and asked …

“What do your customers need to know to cheerfully buy? #ecommerce #digitalmarketing”

READ NOW

 

Plus, one more bonus article. After all, 2020 won’t just usher in a new year, it will bring an entirely new decade. So here is the article your peers found the most helpful from MarketingExperiments over the past decade (did this decade ever get a name? “The Teens” maybe?):

A/B Testing: Example of a good hypothesis

True A/B testing success takes more than just putting random good ideas in a splitter and seeing what comes out. By engaging in hypothesis-driven testing, you get results, but most importantly you learn more about the customer. That is business intelligence that can help throughout the organization.

This article gives you a simple framework for creating a marketing hypothesis.

On Twitter, Michael Aagaard said of the article: “This is the best piece I’ve read on Test Hypotheses”

READ NOW

Please note, while the above-mentioned article is helpful, it was published in 2013 and MECLABS Institute (parent organization of MarketingExperiments) has further innovated our A/B testing hypothesis methodology in that time. You can see that updated methodology in A/B Testing Summit Keynote: A 4-step framework for designing winning hypotheses that generate marketing results.

 

Related Resources

Mobile A/B Testing: Quality assurance checklist

Optimization Expert Flint McGlaughlin Rapidly Diagnoses Pages LIVE in Real-Time (Part 2)

Landing Page Optimization, Value Proposition, Online Testing, and Email Messaging on-demand courses from MECLABS Institute

 

The post Value Proposition, Web Design, and Wireframing: Your peers’ favorite MarketingExperiments articles and videos of 2019 appeared first on MarketingExperiments.



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Saturday, December 14, 2019

COMING SOON: The Power of Perceived Value – Discover how a well-marketed banana and a roll of tape produced a windfall

You may have heard recent headlines about the Italian artist who duct-taped a banana to a gallery wall in Miami, and it sold for $120,000.

So what happened in the mind of the buyer that produced the shift in the perceived value? Some pretty darn good marketing.

Watch this brief 2-minute video as optimization expert Flint McGlaughlin explains what’s in the works for next week’s YouTube Live session.

Related Resources

Landing Page Optimization, Value Proposition, Online Testing, and Email Messaging on-demand courses from MECLABS Institute — To help you stretch the last vestiges of your 2019 budget even further, you can get one course for $500 (normally $695), two courses for only $792, four for $1583, and five for $1632 by using scholarship code Course500. Ends this December 17th.

How to Discover Exactly What the Customer Wants to See on the Next Click: 3 critical skills every marketer must master

Ask MarketingExperiments: How do I (quickly) write value-infused headlines?

The Lead Gen Fulcrum: 22 case studies to help you optimize for maximum perceived value

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Wednesday, December 11, 2019

The High-Performance Landing Page: 3 ways to maximize conversion with the power of coherence


(This article was originally published in the MarketingExperiments email newsletter.)

Definition of RANDOM: “Having no definite aim or purpose; not sent or guided in a particular direction; made, done, occurring, etc., without method or conscious choice; haphazard.”

Oxford English Dictionary

We have been living in the age of random for awhile now. It’s popular to wear a hodgepodge of patterns, listen to unrelated ideas in song lyrics, go to “random” places, visit “random” people, and even to believe opposing ideologies, no matter how illogical.

Although living a random existence may be a popular postmodern construct, it does not serve the marketer who needs to create a high-converting landing page. Yet randomness prevails even in the digital marketing world.

Random ideas are often cobbled together in planning meetings without a coherent, unified goal and methodology to achieve it. The results are a leaky funnel and untapped customers. So even good random ideas aren’t enough.

In this recent live video session, Flint McGlaughlin, CEO and Managing Director, MECLABS Institute, shares how you can move from good ideas to strategic messaging.

Watch the replay to learn three advanced principles to help achieve strategic messaging and overcome these deadly conversion mistakes:

  • Pages before hypotheses
  • Diagnosis without prescription
  • Creativity without science

Here are some key points in the video:

  • 4:20 Beware of building a landing page before you develop a hypothesis.
  • 4:43 Beware of diagnosing the problem in your funnel without providing a prescription
  • 7:56 Beware of creativity without science
  • 10:00 How can you move from good ideas to strategic messaging?
  • 16:16 1st way: Understand the transition from diagnosis to prescription
  • 17:32 2nd way: Work from the customer’s point of view rather than a sense of talent
  • 21:12 Martin Buber and the concept of “the other”
  • 23:16 Live optimization – Nursing program
  • 27:32 Tracking customer footprints – Ask yourself what stimulated the last behavior that led them to your landing page.
  • 38:15 3rd way: Move from elements to coherence – Thomas S. Kuhn
  • 41:45 Testing webpages – Variable Cluster explanation and advice
  • 47:27 Three questions to ask yourself to get your page in the high-performance zone

Related Resources

Landing Page Optimization on-demand certification course by MECLABS Institute – Learn to convert a higher percentage of landing page visitors to sales leads, donations or product sales.

Designing Hypotheses that Win: A four-step framework for gaining customer wisdom and generating marketing results

CRO Cheat Sheet: Customer thinking guide for conversion rate

15 Resources to Help You Use a Repeatable Process for Conversion Rate

The post The High-Performance Landing Page: 3 ways to maximize conversion with the power of coherence appeared first on MarketingExperiments.



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Friday, November 15, 2019

How to Discover Exactly what the Customer Wants to See on their Next Click: 3 Critical Skills Every Marketer Must Master

(This article was originally published in the MarketingExperiments email newsletter.)

If you, the marketer, can discover what visitors want to see when they’re visiting your website and moving toward their next click, you can better serve your customers by making sure there is no disconnect between their expectation and their experience.

There are three concrete skills you can use to achieve this:

  • Prioritize where to fix your focus
  • Identify with the customer
  • Deduce where they want to go by looking back at where they came from

Flint McGlaughlin explains various ways to apply these concepts as he examines and reviews audience-submitted webpages in this YouTube live replay.

Watch the video to get some ideas on how you can revamp your own website and get more clicks.

If you would like to receive more detailed advice from a MECLABS conversion marketing expert via a video conference, visit our Quick Win Consult page to learn more.

Here are some key points in the video:

  • 3:43 The goal of this session
  • 6:36 3 observations we can make from tightrope walker Charles Blondin that can help our marketing efforts.
  • 15:50 Case study: A national bank
  • 17:50 3 critical skills you must use for maximum conversion: prioritization (of attention), identification (with the customer), deduction (from where they came from)
  • 25:04 The importance of having empathy
  • 27:33 Summary of the successful treatment on a banking webpage
  • 28:42 Case study: Windows and door replacement specialist
  • 43:31 Gathering data is extremely important, BUT …
  • 45:16 Live optimization: Health and wellness marketing site

Related Resources

Conversion Lifts in 10 Words or Less

Customer Theory: How to leverage empathy in your marketing (with free tool)

The End of Web Design: Don’t design for the web, design for the mind

The post How to Discover Exactly what the Customer Wants to See on their Next Click: 3 Critical Skills Every Marketer Must Master appeared first on MarketingExperiments.



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Monday, November 11, 2019

Why 80% of the Words on Our Webpages Are Wrong (Part 3): 4 elements that increase funnel momentum

‘Want’ is superior to ‘should.’
People are drawn up the funnel by the power of your value proposition expressed in a way that taps into their wants so they can make a better decision and eventually make the purchase.

— Flint McGlaughlin, Managing Director & CEO, MECLABS Institute

(This article was originally published in the MarketingExperiments email newsletter.)

People often fail to complete the funnel journey because of poor communication. In part 2 of this series on high-converting copy, Flint McGlaughlin explained six common mistakes copywriters make on webpages.

Now in part 3, he explains how you can remedy this by using four elements that not only keep customers in the funnel, but also propels them further up with increased momentum.

Flint draws on the example of a brilliant communicator — Ian Fleming, author of the James Bond novels who used good copy to draw people in and keep their interest throughout the story.

Throughout the session, audience-submitted webpages are reviewed and optimized as well. Flint shows them how to improve their copy using the four elements.

If you would like your own webpage diagnosed on one of our upcoming YouTube Live sessions, you can send your website info through this form, and we’ll try to fit it in.

If you would like to receive more detailed advice from a MECLABS conversion marketing expert via a video conference, visit our Quick Win Consult page to learn more.

Here are some key points in the video:

  • 2:30 Flint diagnoses problems with a headline about Coca-Cola.
  • 6:42 Example of a brilliant communicator – Ian Fleming’s James Bond series
  • 9:43 The danger of “Apple Stacking”
  • 11:48 The danger of assuming customers will follow your funnel plan
  • 18:40 Why MECLABS inverts the customer journey funnel
  • 21:06 How motivation is an internal draw
  • 24:54 How brand’s power comes from the expectation associated with the symbol of the offering.
  • 30:58 How to use your value proposition to get customers moving up the funnel against gravity
  • 32:47 Don’t tell people what they should do, but stimulate what they want – James Bond example
  • 38:22 Live optimization – FFL Bound Book
  • 48:48 Summary of the 4 elements of copy that increase momentum through the conversion funnel
  • 50:27 Live optimization – marketing services provider

Related Resources

Value Proposition Development online certification course – Learn how to express the value proposition of all the elements (images, copy, headlines, etc.) of a webpage

Why 80% of the Words on Our Webpages Are Wrong (Part 1): Learn the #1 key to high-converting copy

Copywriting for Marketing Leaders: Why you should never delegate the marketing message (and how to get it right)

Aligning the Brand with the Value Proposition Is the Most Powerful Way to Create Value Momentum

The post Why 80% of the Words on Our Webpages Are Wrong (Part 3): 4 elements that increase funnel momentum appeared first on MarketingExperiments.



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Friday, November 1, 2019

Why 80% of the Words on Our Webpages Are Wrong: Learn the #1 key to high-converting copy (Part 2)

This article was originally published in the MarketingExperiments email newsletter

In Part 2 of our series on high-converting copy, Flint McGlaughlin shares six common but deadly mistakes copywriters make on webpages. He gives strategies to correct those errors and teaches viewers how to ease the customer through organic friction in the buy process.

Watch this replay of a YouTube live interactive session to learn a step-by-step evaluation process you should apply to your copy before hitting the “publish” button.

(You can view part 1 here.)

Here are some key points in the video:

  • 1:17 Our video producer’s puppy visits the studio
  • 7:48 Transparent Marketing – you can access the free PDF here: https://marketingexperiments.com/valu…
  • 14:13 Several headlines optimized showing quantitative conversion results
  • 23:26 Live optimization – HR website
  • 27:00 Don’t use impersonal language with stacked prepositions and modifiers
  • 32:00 Don’t use an untrustworthy tone
  • 34:18 Don’t have a me-centric structure
  • 37:54 A list of the 6 deadly copywriting errors
  • 42:20 Don’t use qualitative modifiers (use quantitative)
  • 48:20 Don’t make vague claims
  • 50:29 Don’t neglect using transitional words
  • 56:51 How to evaluate copy step-by-step for maximum effectiveness

Related Resources

Email Messaging Online Certification Course – Optimize email messaging and copywriting to achieve maximum clickthrough

Copywriting: 3 tips for optimizing your next direct mail campaign

Email Copywriting: How a change in tone increased lead inquiry by 349%

Why 80% of the Words on Our Webpages Are Wrong: Learn the #1 key to high-converting copy (Part 1)

The post Why 80% of the Words on Our Webpages Are Wrong: Learn the #1 key to high-converting copy (Part 2) appeared first on MarketingExperiments.



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Sunday, October 27, 2019

Why 80% of the Words on Our Webpages Are Wrong: Learn the #1 key to high-converting copy


This article was originally published in the MarketingExperiments email newsletter


Marketing is a powerful force that can be used to influence the choices people make.

In this video replay of a live optimization session, Flint McGlaughlin walks step by step through a real-life example of a person whose life was saved by strategically directing a conversation toward a certain conclusion. This diffused a volatile situation and caused a person to make a better decision.

If you are writing copy for a webpage, you are having a conversation with a potential customer. But if you fail to establish rapport, then you will potentially lose a customer.

Watch the video to learn common mistakes copywriters make on their webpages, and a strategy for creating copy that starts a trust-building conversation with your visitors.

If you would like to receive more detailed advice from a MECLABS conversion marketing expert via a video conference, visit our Quick Win Consult page to learn more.

Here are some key points in the video:

  • 1:13 Nathalie Birli’s word choice caused her captor to let her go
  • 11:42 Three ways to establish rapport with your website visitors
  • 21:01 How marketing influences choice
  • 25:46 Why you should invert the funnel analogy
  • 31:03 A slide illustrating strategy for influencing choice
  • 33:00 Live optimization – marketing services provider
  • 41:40 Live optimization – inn/motel in the mountains
  • 48:09 Live optimization – nonprofit event

Related Resources

Copywriting for Marketing Leaders: Why you should never delegate the marketing message (and how to get it right)

Value Proposition: In which we examine a value prop fail and show you how to fix it

The post Why 80% of the Words on Our Webpages Are Wrong: Learn the #1 key to high-converting copy appeared first on MarketingExperiments.



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Friday, October 25, 2019

Reprioritize Your Marketing Spend and Transform Your Results: Learn a radical new framework

“Never solve a product problem with marketing. Screaming louder is not going to help your case very much. Make sure you have something to say before you say anything at all.”


— Flint McGlaughlin


(This article was originally published in the MarketingExperiments email newsletter.)

What if you cut your budget 60 percent but achieved four times the profit?

In this video, Flint McGlaughlin reveals a new heuristic for achieving more performance with less investment. He challenges the classic approach to budgeting, identifying serious errors in our rationale, and provides a methodical system for prioritization.

Whether you’re a small entrepreneur or the CMO of an enterprise, this series can help you optimize your marketing strategy, budget, and planning.

In this first part, you will learn:

• How reversing the direction of your spend can double its impact.
• How to use your value proposition as a force multiplier (maximizing the effectiveness of your media spend)
• How to pay for a web project with “found money” before you invest a dollar in development
• Why the structure of your agency and most vendor relationships is optimized for their gain and not yours
• Why we spend too much too fast on advertising, and how to reinvest the money to produce a stronger ROI

Here are some key points in the video:

  • 06:27 Better versus more
  • 12:27 The Marketing Priority Heuristic (thinking tool) explained
  • 19:40 Optimize your spend for mathematical impact
  • 23:40 Mathematical demonstration of how to maximize revenue by reprioritizing your expenditures
  • 40:29 How to use your value proposition as a force multiplier
  • 45:47 How much to allocate to media and testing
  • 48:00 Summary of an optimized spend sequence
  • 48:50 Why the structure of your agency and most vendor relationships is optimized for their gain and not yours
  • 49:29 Case study – Business software company

Related Resources

Marketing Research Chart: How are marketing departments allocating budgets?

Technology Investment Chart: High-revenue businesses prefer web marketing tech 13% more than low-revenue businesses

Marketing Budgets: Majority of organizations increasing landing page optimization budgets

Five Tips From a Personal Care Industry CEO for Setting (and Getting Approval for) Your Marketing Budget

Advice From Three Digital Marketing Experts on Building Your Budget

Omnichannel Marketing Chart: The biggest challenges to marketers’ omnichannel strategies

The post Reprioritize Your Marketing Spend and Transform Your Results: Learn a radical new framework appeared first on MarketingExperiments.



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